No, regrettably in order to be eligible for insurance with us you must depart from and return to Australia AND be in Australia at the time of purchasing.

Our policy can cover non-permanent residents who have a valid Medicare, Private Health Fund or Overseas Student Travel Insurance in Australia throughout their trip overseas. Please note that in order for non-permanent residents to be covered their journey must depart from and return to Australia.

Yes, if travelling as a group you can list up to 10 travellers on 1 insurance policy provided all the insured depart, return and travel at least 50% of the time together. Furthermore, in order to be able to purchase a policy on behalf of someone else you will need to be able to answer questions on their behalf. 

Yes, we do offer One-Way trip cover. This means we will cover you from the time you leave Australia until 24 hours after you leave customs at your final destination country.

We are sorry we are unable to provide a travel insurance option that matches your personal circumstances. However, we may be able help you through our call center. Call us on 02 9333 3900 between 9am and 5pm Mon - Fri (Sydney time) or email us at info@insureandgo.com.au.

You may also get in contact with the Insurance Council of Australia or the National Insurance Brokers Association of Australia for information regarding your options for alternative insurance.

InsureandGo Travel Insurance Policies^ can be bought online quickly, easily and securely. If you have any questions or queries during the online purchase process, please feel free to contact us.

Alternatively, you can purchase your travel insurance over the phone, or simply call us on our hotline number set out above.

If an excess applies to a claim it means that you need to pay the stated amount towards the claim per person, per event and per applicable section. For example, if you have a covered claim for $500 and an excess of $100 applies to the cover you are claiming under, you will only receive $400 in settlement of the claim. Excesses only apply to certain sections of the InsureandGo Travel Insurance policies, as set out in the relevant Policy Wording’s Table of Benefits. Our standard excess amount is $100 but you can choose to remove or double this amount through the purchase process. 

* The product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement.

With our policies, we do offer cover for riding motorcycles for Medical expenses only. Please note that special conditions apply to be covered whilst riding a motorcycle. In addition to the above, please note that we will not cover any claim arising from the use of a two-wheeled or three-wheeled motor vehicle unless you;
a. as the driver or a passenger is wearing a crash helmet (this is irrespective of the law in the country you are in), and
b. as the driver:
(i) hold a driving licence appropriate for the country you are in, and
(ii) if using a motorcycle rated 125cc or higher, you hold a current and valid license required for driving an equivalent rated motorcycle in Australia. A special excess of $250 applies per item per claim for riding a motorcycle under 125cc and for 125cc and over this is an excess of $500 per claim.

Yes, we offer cover for Medical Expenses whilst partaking in this activity. Please note that this policy has a special excess of $500 per claim for this activity and Quad Bike Riding must be conducted with a commercial operator, be available to the general public and not require a special level of fitness to undertake. Unfortunately, you will not be covered under Personal Accident or Personal Liability when Quad Bike Riding.