All InsureandGo Australia policies^ include a 14-day cooling-off period. If you contact us within 14 days of purchasing this insurance then you are entitled to a full refund providing that you have not claimed on the policy^ or commenced your trip. If you cancel after this 14 days period, we will refund you a proportion of the premium for the outstanding period of cover less any government charges and taxes that we cannot recover. To cancel the insurance please contact us or email  info@insureandgo.com.au 

We can deliver your policy^ by e-mail. We can also send you your policy details in a text message to your mobile phone. The e-mailed documents can take up to 5 minutes to arrive in your inbox.

Yes, we offer cover for additional emergency expenses you may incur as a result of a natural disaster provided you pay an additional fee to be covered. This additional fee to be covered for these events is applicable under all levels of cover and the amount you can claim varies depending on the level of cover you choose. Please note that if you do not pay this fee you will not be covered for natural disaster. This optional add on can be selected at the end of quotation just before making a payment online or if doing it over the phone our agent will ask you if you wish to add it onto your policy. Whilst you may not be covered for natural disaster if you fail to add on the optional add on, you will still be covered for medical expenses incurred as a result of a natural disaster.

Unfortunately, it is a condition of our policies that you must be in Australia at the time of purchasing.

With our couples policy, you can travel under the same policy if you are leaving Australia and returning to Australia together. Furthermore, you must be travelling together at least 50% of the time.

You can find our Product Disclosure Statement (PDS) on our website here.

No, unfortunately, our policies do not offer this benefit.

You can buy our policies^ online or over the phone, whatever you prefer. If you prefer to purchase a policy^ over the phone, you can contact us at 1300 552 701.

Standard Operating Hours

• Monday – Friday: 9am to 5pm (AEST)

• Saturday & Sunday: Closed

No, regrettably in order to be eligible for insurance with us you must depart from and return to Australia AND be in Australia at the time of purchasing.

Our policy can cover non-permanent residents who have a valid Medicare, Private Health Fund or Overseas Student Travel Insurance in Australia throughout their trip overseas. Please note that in order for non-permanent residents to be covered their journey must depart from and return to Australia.