If you are aged 100 or under you may purchase your travel insurance from InsureandGo. Please click here to get a free quote online or contact us.
What is the maximum age you can insure up to?
Do you provide cover for other passport holders?
Our policies can cover non-permanent residents or citizens of Australia whom have a valid Medicare, Private Health Insurance and/or Overseas Student Travel Insurance in Australia. This must be valid for the entire duration of your overseas journey and you must depart from and return to Australia in order to be eligible for insurance with us.
What is the eligibility criteria to purchase the policy?
To be eligible for insurance with us you must be a permanent resident or citizen of Australia departing from Australia. The cover is also available to non-permanent residents who have a valid Medicare, Private Health Fund or Overseas Student Travel Insurance. In order to offer non-permanent residents coverage journeys must start from and return to Australia. Make sure you buy your policy^ before you start your trip. If you buy after you’ve left it will be invalid. Please refer to Page 5 of the attached Product Disclosure Statement for further information regarding our eligibility requirements.
Do you cover cancellations due to corona virus?
Our Silver and Gold policies provide cover for up to $2,500 and $5,000 respectively if the cancellation or amendment of your trip is necessary and unavoidable as a result of:
-
You being medically diagnosed with COVID-19 after you purchase the policy,
-
A close relative being diagnosed with COVID-19 after purchasing the policy and the treating doctor confirms in writing the level of infection is life-threatening or
-
A travelling companion being medially diagnosed with COVID-19 after purchasing the policy
For more information, visit our COVID-19 travel insurance page.
Always read the PDS and Target Market Determination to make sure this product is right for you.
Please note our policies exclude any claims arising from border closures, or any other claims relating to any government travel bans, “Do not travel” warnings; or mandatory quarantine or self-isolation requirements related to cross-border, regional or territory travel.
Can I purchase travel insurance for trips within Australia?
Yes, we do provide Domestic travel insurance. Please click here for a free quote.
Which policy should I select if I am taking a domestic cruise?
If you are planning on travelling on a domestic cruise around Australia please select the InsureandGo domestic cruise policy^. Please be aware medical expenses are not covered when you travel in Australia (Onshore). However, this policy^ includes unlimited medical expenses on-board.
I am going away a few times this year. Which policy be the most suitable for me?
If you will be travelling a number of times this year, you may want to consider our Annual Multi-trip Travel Insurance product. Depending on your circumstances and needs, this may be the more efficient and affordable option. The Annual Multi-trip policy^ covers you for an unlimited number of trips throughout the year, subject to maximum trip duration options of 30, 45 or 60 days. Please note, our Annual Multi-trip polices^ do not cover domestic travel.
Do you cover domestic destinations?
Yes, we do offer cover for Domestic travel under our Domestic policies. If you are travelling on a domestic cruise, please select "Cruise" as your trip type and ‘Domestic” as your destination.
Please note, there is no medical cover included if you’re within Australia or if your ship is tied to an Australian port.
Which destination option to select for "Hawaii"?
As Hawaii is a state of the United States you will need to select your destination as "Worldwide including North, Central and South America". This will cover you for travel to, from and throughout Hawaii.
Do you provide cover for Schengen Region?
You must select the destination bracket applicable to your area of travel. Our Worldwide Excluding USA, Canada, Mexico, Central & South America and Antarctica provides cover for the 26 countries included within the Schengen Region (as of 2017): Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
Our One Trip policies will offer cover for unlimited hospital, medical and surgical expenses due to unforeseen accident, illness or injury. Please note that our policies only cover return of body
up to $20,000 AUD. In addition, we are unable to increase our limits to suit your specific requirements.
If you are unsure please contact the Embassy or Consulate.