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Do you cover motorcycling?

Yes. Under our InsureandGo One-Trip policies, we cover you for any unforeseen and accidental accident/injury you may sustain whilst motorcycling.

Please note that conditions do apply to this cover and are as follows:

You may be covered if you make a claim arising from the use of a two-wheeled or three-wheeled motor vehicle if:

Please note that different excess amounts apply depending on the cylinder capacity that you are driving.

Also, in the event of death or permanent disability (as a driver or passenger using a motorbike), you will not be covered under Personal Accident and Personal Liability.

Please refer to the policy wording documents for more information.

Is IVF covered under the pregnancy cover?

Yes. We cover natural and IVF-assisted pregnancies under our international travel insurance policies

We provide cover for pregnancy and childbirth up to the end of the 30th week of pregnancy if you're expecting one baby, and up to the end of the 20th week if you're expecting more than one baby.

Complications of pregnancy are covered full-term. Please check page 49 for more information on complications of pregnancy and childbirth.

To clarify, no cover is available for children who are born overseas during your trip.

Do you cover missed flight?

No. Our policies do not cover missed flights or any claims as a result of missing connecting flights.

How do you cover laptops?

In our Silver and Gold policies, we offer cover for electronic devices but limits do apply to this cover. Under Silver, you can claim up to $2,000.00 and under Gold, up to $3,000.00.

Will I be covered for medical expenses if I'm going on a helicopter

All our international policies provide cover for medical expenses due to an unforeseen accident, illness or injury whilst going on a helicopter. However, you need to ensure that the helicopter ride is with a commercial operator, is available to the general public, not considered an extreme risk and does not require special skills or a high level of fitness to undertake.

Please keep in mind that personal accident or personal liability cover is not available for this activity. Please refer to the policy wording documents for more information.

What if our helicopter tour is cancelled due to poor weather?

Tour cancellations for the operator/tour company are not covered through InsureandGo.

How do you cover delayed baggage?

Delayed baggage is an inclusion in our Silver and Gold policies. If your baggage is delayed for more than 24 hours, we will provide cover for the reasonable cost of essential items. The amount you can claim is up to $500 on Silver and $750 on Gold.

Please note there is no cover under this section if your baggage is delayed on your final inward journey returning home.

We will pay up to the amount shown in the Table of benefits for the reasonable cost of buying essential items whilst your baggage is not in your possession if your baggage is delayed by an airline or transport company during your trip for more than 8 hours

Sub-limits are applicable depending on your level of cover and the length of time that your luggage is delayed. The sub-limits are specified in the Table of Benefits in PDS.

 

Do you provide cover for iPads?

Under our Silver and Gold policies, we cover iPads as an electronic device up to $2,000 for Silver and $3,000 for Gold.

How do you cover accidental damage?

We cover you for loss, theft or damage to your items, accompanying you from Australia, provided you have taken reasonable precautions to avoid the situation and have not left the item unattended.

Do you cover terrorism?

We cover terrorism for medical expenses ONLY. This means you will not be able to claim for cancellation, emergency expenses or cutting your trip short in the event of a terrorist event. However, we will cover you for unlimited hospital, medical and surgical expenses in the event of terrorism whilst you are overseas.

 

You may be eligible under Section A (Cancelling your trip before departure) if you need to cancel or curtail your trip because a location in your planned itinerary is added/updated on the Smartraveller website to "Do not travel" or "Reconsider your need to travel", after the policy issue date and before your departure date on the Policy Schedule.

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