Yes, all your personal and payment details are encrypted before they are transmitted so your information is safe from prying eyes. This can be confirmed by the appearance of a padlock icon which can be found either in the address bar or on the status bar of your Internet browser.
Please check you have submitted all your payment details accurately; this includes the full card number, the correct expiry date and the 3-digit security code. This is the last three digits on the back of the card at the end of the signature strip, if you paying with American Express the security code is often the 4-digits on the front of the card.
If you are still having problems processing your payment, please contact us.
All Insure&Go Australia policies^ include a 21-day cooling-off period. If you contact us within 21-days of purchasing this insurance, then you are entitled to a full refund providing that you have not claimed on the policy^ or commenced your trip.
If you cancel after this 21-day period, we will refund you a proportion of the premium for the outstanding period of cover, less any government charges and taxes that we cannot recover. To cancel the insurance, please contact us or email info@insureandgo.com.au
We can deliver your policy^ by e-mail. We can also send you your policy details in a text message to your mobile phone. The e-mailed documents can take up to 5 minutes to arrive in your inbox.
Yes, we offer cover for additional emergency expenses you may incur as a result of a natural disaster provided you pay an additional fee to be covered. This additional fee to be covered for these events is applicable under all levels of cover and the amount you can claim varies depending on the level of cover you choose. Please note that if you do not pay this fee you will not be covered for natural disaster. This optional add on can be selected at the end of quotation just before making a payment online or if doing it over the phone our agent will ask you if you wish to add it onto your policy. Whilst you may not be covered for natural disaster if you fail to add on the optional add on, you will still be covered for medical expenses incurred as a result of a natural disaster.
Unfortunately, it is a condition of our policies that you must be in Australia at the time of purchasing.
With our couples policy, you can travel under the same policy if you are leaving Australia and returning to Australia together. Furthermore, you must be travelling together at least 50% of the time.
You can find our Product Disclosure Statement (PDS) on our website here.
No, unfortunately, our policies do not offer this benefit.
You can buy our policies^ online or over the phone, whatever you prefer. If you prefer to purchase a policy^ over the phone, you can contact us at 1300 552 701.
Standard Operating Hours
Monday – Friday: 9am to 5pm (AEST)
Saturday & Sunday: Closed
