If you’ve got any travel insurance related questions, queries or comments, please get in touch.
24/7 Emergency Assistance
Phone (Reverse Charge): +612 9333 3999
Email: assistance@insureandgo.com.au
Sales and Service
Check our Frequently Asked Questions
Email: info@insureandgo.com.au
Please note that we are unable to provide prices/quotes by email. If you require a quote for an upcoming trip, call us on 1300 401 177 or get a quote online.
Phone (within Australia): 1300 401 177
Phone (outside Australia): +612 7201 9532
Standard Operating Hours (AEST)
- Monday - Friday: 9 am to 5 pm
- Saturday & Sunday: Closed
Easter Trading Hours
- 18/04 - Good Friday: Closed
- 21/04 - Easter Monday: Closed
- 25/04 - ANZAC Day: Closed
Claims
The easiest way to submit and check the status of your claim is through our online claims portal.
If you experience issues, please send us an email to claims@insureandgo.com.au
or you can call us on our Claims line at +61 2 7201 9532
Complaints
Post:
Customer Services
InsureandGo Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW
Please check our Complaints Resolution Process here.
Accessibility Services
We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.
For more information, please visit the National Relay Service (NRS) website.
1. TTY (Speak and Read, Type and Read, and Type and Listen)
This is a teletypewriter service where you can speak or type your message, with options to read or listen to our responses.
Dial 133 677, then ask for 1300 401 177.
2. Voice Relay
This is a speak-and-listen relay service for people who have speech limitations to use the phone.
Dial 1300 555 727, then ask for 1300 401 177.
3. SMS Relay
This is a speak-and-listen relay service for people who have speech limitations to use the phone.
Dial 1300 555 727, then ask for 1300 401 177.
Customers Experiencing Vulnerability
We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:
If you have a language preference other than English
At your request:
- We can provide information about our services in different languages.
- You can write to us in your preferred language, and we will have your correspondence translated.
- We can arrange for our correspondence to be translated into your preferred language.
Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.
You can also contact Translating and Interpreting Sevice (TIS National) directly at 1300 041 474 for free interpreting services https://www.tisnational.gov.au/
Our Office
Whistleblowing Channel
Europ Assistance Australia (trading as Insure&Go Travel Insurance) is part of the Generali Group. We use Generali’s Whistleblowing channel for reporting through the internet or over the phone at https://generali.whispli.com/speakup
For more information on this and alternative whistleblowing contacts, please click here.