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Click here for our travel alert about the Israel – Gaza conflict.
Due to the current conflict in Ukraine, our policies exclude coverage for any trips to Russia, Ukraine or Belarus. Check out latest travel alerts here before buying a policy.

If you’ve got any travel insurance related questions, queries or comments, please get in touch.

Emergency assistance

Phone (Reverse Charge): +612 9333 3999

Sales and Service

Check our Frequently Asked Questions.

Email: info@insureandgo.com.au 

Please note we are unable to provide prices/quotes by email. If you require a quote for an upcoming trip, call us on 1300 401 177 or get a quote online.

Phone (within Australia): 1300 401 177

Phone (outside Australia): +612 7201 9532

Standard Operating Hours

  • Monday – Friday: 9am to 5pm (AEST)
  • Saturday & Sunday: Closed

Please note that our Call Centre will close at 1 pm on Thursday, 18 April 2024. 

Claims

The easiest way to submit and check the status of your claim is through our online claims portal.

Submit your claim

If you experience issues, please send us an email to assistance@insureandgo.com.au

or you can call us on our Emergencies & Claims line at +612 9333 3999

 

For manual submissions – Click here

Complaints

complaints@insureandgo.com.au

Post:

Customer Services
InsureandGo Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW

Please check our Internal Dispute Resolution Process here.

Accessibility Services

We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.

For more information, please visit National Relay Service (NRS) website.

1. TTY (Speak and Read, Type and Read, and Type and Listen)

This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.

Dial 133 677 then ask for 1300 401 177.

2. Voice Relay

This is a speak-and-listen relay service for people who have speech limitations to use the phone.

Dial 1300 555 727 then ask for 1300 401 177.

3. SMS Relay

This is a speak-and-listen relay service for people who have speech limitations to use the phone.

Dial 1300 555 727 then ask for 1300 401 177.

Customers Experiencing Vulnerability

We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:

If you have language preference other than English

At your request:

  • We can provide information about our services in different languages.
  • You can write to us in your preferred language and we will have your correspondence translated.
  • We can arrange for our correspondence to be translated into your preferred language.

Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.

Our Office

Whistleblowing Channel

https://generali.whispli.com/speakup

We use our Generali Group whistleblowing channel above for reporting through the internet. For more information on this and alternative whistleblowing contacts, please click here.