Contact us

If you’ve got any travel insurance related questions, queries or comments, please get in touch.

Emergency assistance

Phone (Reverse Charge): +612 9333 3999

Sales and Service

Check our Frequently Asked Questions


Please note we are unable to provide prices/quotes by email. If you require a quote for an upcoming trip, call us on 1300 401 177 or get a quote online. 

Phone (within Australia) : 1300 401 177

Phone (outside Australia): +612 7201 9532

Standard Operating Hours 

  • Monday – Friday: 9am to 5pm (AEST)
  • Saturday & Sunday: Closed

Please note that our Call Centre will close at 2.30pm (AEST) on Wednesday, 15 November 2023.


The easiest way to submit and check the status of your claim is through our online claims portal

Click here to submit your claim

If you experience issues, please send us an email to or you can call us on our Emergencies & Claims line on +612 9333 3999

For manual submissions – Click here


  Customer Services
InsureandGo Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW

Please check our Internal Dispute Resolution Process here

Accessibility Services

We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.

For more information, please visit National Relay Service (NRS) website.

1. TTY (Speak and Read, Type and Read, and Type and Listen)
This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
Dial 133 677 then ask for 1300 401 177.

2. Voice Relay
This is a speak-and-listen relay service for people who have speech limitations to use the phone.
Dial 1300 555 727 then ask for 1300 401 177.

3. SMS Relay
This is a SMS relay service where you can text on any type of mobile phone, with options to read or listen our responses.
Text 0423 677 767 then ask for 1300 401 177.

Customers Experiencing Vulnerability

We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:

If you have language preference other than English

At your request:

  • We can provide information about our services in different languages.
  • You can write to us in your preferred language and we will have your correspondence translated.
  • We can arrange for our correspondence to be translated into your preferred language.

Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.

Our Office:

Whistleblowing Channel

We use our Generali Group whistleblowing channel above for reporting through the internet. For more information on this and alternative whistleblowing contacts, please click here.

Useful Numbers

Emergency assistance:

+612 9333 3999

Non emergency claims:

1300 401 177

InsureandGo? Here's why...

  • Award winning travel insurance company
  • 24 hours emergency assistance
  • All medical conditions considered
  • Cover up to 100 years old (Cruise and Bare Essential policies cover up to 79 years of age)
  • Unlimited overseas medical expenses cover
  • Unlimited cancellation in our Gold policies