Lodge your travel insurance claim

Please note we are experiencing issues with our assistance and claims website. If you need to contact us by email regarding your assistance case, send us an email to assistance@insureandgo.com.au. or you can call us on our Emergencies & Claims line on +612 9333 3999

Lodging a travel insurance claim with us is easy, and you can even do it from your lounge room, if you like.

You’ll need to have a few supporting documents handy, starting with your policy number. Don’t worry, we’ll talk you through everything you need to attach to successfully lodge your claim. You can expect to hear back within about ten business days – although after peak travel times. we get pretty busy, so please be patient.

Lodge my claim online

If you prefer to post your forms in, that’s perfectly fine too, just follow the links and instructions here.