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Click here for our travel alert about the Israel – Gaza conflict.
Due to the current conflict in Ukraine, our policies exclude coverage for any trips to Russia, Ukraine or Belarus. Check out latest travel alerts here before buying a policy.

Lodge your travel insurance claim

Hello Traveller,

Do you need to submit a claim?

The easiest way to submit and check the status of your claim is through our online claims portal

If you experience issues, please send us an email to or you can call us on our Emergencies & Claims line on +612 9333 3999

For manual submissions – Click here