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Do you cover pre-existing medical conditions?

Yes, we consider all pre-existing medical conditions in all of our travel insurance products, except for our Domestic Travel Insurance. To determine whether your condition will be covered, you will need to complete the Medical Assessment during the purchase process online or over the phone.

Is pregnancy covered by travel insurance?

We automatically cover you for unlimited medical, hospital and surgical for the complications of pregnancy up to 30 weeks for one baby only, up to 20 weeks if you are expecting more than one baby. However, be advised that this policy is limited to the complications of pregnancy only. For a comprehensive list of what is and is not covered please refer to the Policy Wording Documents.

How do I amend details for medical conditions?

If you want to amend your medical conditions, you will need to contact our Customer Service Team in order to discuss this with them. Please call us on 1300 552 701.

 

Standard Operating Hours

  • Monday – Friday: 9am to 5pm (AEST)

  • Saturday & Sunday: Closed

 

Please keep in mind we have the right to change the conditions of your policy in line with the change of risk and depending on your condition. We may include or decline the cover, or charge an extra cost.

Do you cover osteoporosis?

Pre-existing conditions are not covered unless declared and accepted by us. You need to disclose all conditions for which you have taken advice, treatments or medications in the last 5 years. To do this you need to go through a medical questionnaire. The process can be completed on the website or over the phone. You need to list all the conditions and answer the questions. Depending on your response we may offer or decline the cover.

If my travel companion/relative catches (either travelling or non-travelling) COVID-19 would I be covered to cancel prior to departure?

If either you or a travelling companion become diagnosed with COVID-19 before your trip and need to cancel, we can cover you for this event. We may also cover you for cancellation before your trip begins if a close relative has been diagnosed with COVID-19 and it’s considered life-threatening. As always though, please refer to our PDS for complete product information regarding this.

“This was the first time with this company, and it was very easy to set up our policy. Unfortunately we made a small claim which was dealt with very quickly and would definitely recommend this company.”

 

“This is the only travel insurance company I use. I can get insured for my pre existing conditions, the premium is reasonable, and when I needed to claim, they were first class, helpful, responsive, and paid immediately, allowing me to be released from the hospital in Thailand.”

“I had to cancel my trip due to a medical condition, so I made claim. I was updated when my case was being reviewed, then advised when I got approved. Funds were in my account the following night. It took 10 days in total from InsureandGo receiving documents to funds in my bank, excellent service. Easy process to make a claim.”

I had to cancel my trip due to a medical condition, so I made claim.
I was updated when my case was being reviewed, then advised when I got approved. Funds were in my account the following night. It took 10 days in total from InsureandGo receiving documents to funds in my bank, excellent service. Easy process to make a claim.
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