At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.
Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Mozo’s Experts Choice “Travel Insurer of the Year” and “Exceptional Value” award, and Feefo Gold Trusted Merchant just to name a few.
Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, which is why we are a multiple award winning travel insurance company, covering 1.6 million people annually.
Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.
Service rating : Great experience
Service rating : Great insurance ,very easy to take out on line . well explained policy.
All good thank you
Efficient process. Would use Insure and Go, again if necessary.
Very easy to obtain insurance on-line and to pick the level you want. Only negative is the price hike since I last used them! Unfortunately I "lost" a policy due to COVID cancellation quite close to departure date. The trip is rebooked yet again but was quite a bit more expensive to insure.
I have used them previously, had a claim, and they were fair. They treated my cancellation of insurance fairly this time.
Service rating : A very good price.
Service rating : VERY SATISFIED. I HAD TO CANCEL A RECENT TRIP INTERSTATE DUE TO A COVID CANCELLED WEDDING. I CONTACTED INSURE AND GO AND THEY REFUNDED MY PREMIUM QUICKLY AND WITHOUT HESITATION AND AS THE WEDDING WAS RESCHEDULED FOR A COUPLE OF MONTHS TIME I HAVE TAKEN A NEW POLICY WITH INSURE AND GO TO COVER THAT TRIP.
Service rating : Friendly staff and only too wiklling tio assist.
Service rating : Operator quickly helped me cancel my policy then create a new one then sent me confirmation email with the new policy. He was so pleasant and easy to deal eith. Outstanding service.
Service rating : Gave me a refund to transfer to another policy when my trip was cancelled
Service rating : I found the customer service officer very friendly and extremely helpful. Explaining everything I need to know and answering my questions in a courteous manner.
Service rating : Quick and easy to apply online
Service rating : aaaaaaaaaa
We have used Insure and Go several times with only one claim which was dealt with efficiently. Am happy to use them again for our upcoming trip.
Service rating : Easy to purchase. Simple procedure.
Service rating : Easy to apply for. Reasonable price - at least for our ages.
Always have booked with InsuraneandGo because its been easy to use their website and what telephone conversations I have had have been very satisfactory.
Service rating : I got a quote online and then bought a policy which suited my needs. This process was very easy and all the information provided
Service rating : Easy to organise and a good price