Destination Information

Excluded destinations:

InsureandGo will NOT cover any loss, injury, damage or legal liability arising directly or indirectly from travel in, to or through Afghanistan, Belarus, Crimea, Democratic Republic of Congo, Iran, Iraq, Liberia, Sudan, Syria, Chad, East Timor, Haiti, Lebanon, Liberia, North Korea, Pakistan, Russia, Somalia, Uganda, Ukraine, Venezuela, Yemen and Zimbabwe.

Included destinations:

Pacific:

The South Pacific: Papua New Guinea, American Samoa, Cook Islands, Fiji Islands, French Polynesia (including Tahiti), Kiribati, New Caledonia, Niue, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, New Zealand)

Worldwide exc USA:

If your destination is "Worldwide exc USA" you are covered Worldwide excluding USA, Canada, Mexico, Central & South America and Antarctica.

Worldwide inc USA:

If your destination is "Worldwide inc USA" you are covered Worldwide including USA, Canada, Mexico, Central & South America and Antarctica.

Asia:

South Asia: Sri Lanka, Bangladesh, India, Nepal, Maldivas

South East Asia: Birmania, Brunei, Cambodia, Philippines, Indonesia (Including Bali and Lombok), Laos, Malaysia, Singapore, Thailand, Vietnam

East Asia: China, South Korea, Hong Kong, Japan, Taiwan

Domestic: Australia, Norfolk Island

Cruise Specific Destinations

Domestic Cruise:

Domestic cruises within Australian Territorial waters, or international waters, providing you do not stop at any international port. If you want to travel around Australia before your cruise departs, you will need to buy two separate policies, a Domestic single trip policy for the duration of your trip before boarding and a cruise trip policy for your cruise. (If you select the Domestic cruise policy your baggage will only by covered for a maximum of 72 hours before boarding)

(The Domestic cruise policy also provides cover for stopovers in Australian ports up to 48 hours)

Domestic, NZ and Pacific Cruise:

Cruises that include any Pacific destination and docks at any Australian port after departure (Including final port).

Asia and Domestic

Cruises that include any Asia destination and docks at any Australian port after departure (Including final port).

Please note:

If you have a multiple destination itinerary, you should select the travel plan for the destination where you will spend the majority of your trip overseas except where you will spend more than 48 hours of your trip in the continents of North America, South America or Antarctica.
If you will spend more than 48 hours of your trip in the continents of North America, South America or Antarctica, then you should select the Worldwide Including Travel Plan.
If you select the Domestic Cruise, Pacific and Domestic or the Asia and Domestic travel destination we will cover Medical and Evacuation expenses. With Medical expenses we mean expenses incurred on board relating to medical illness or injury assistance. We will also cover the repatriation or evacuation expenses if the medical practitioner has stated in writing that you are unfit to continue your trip due to medical illness or injury. This benefit does not apply to any medical treatment provided on Australian inland or whilst the ship is tied up in an Australian port. All other benefits included in your policy provide cover whilst your ship is docked in an Australian port for a maximum of 48 hours.
If you select a cruise option, there is no cover for Section L (Rental Vehicle Excess Waiver) whilst your ship is in an Australian port.

Travel Insurance for pre-existing Medical Conditions

We know not all of us can enjoy perfect health, and that many travellers may currently have medical conditions. That’s why, as part of our award winning cover, we consider all pre-existing medical conditions for possible cover, subject to approval, and provide you with competitively priced travel insurance to protect your holiday.

What is a pre-existing medical condition?

A pre-existing medical condition is any diagnosed condition for which, in the last 5 years, you or any insured person has suffered from or has received any form of medical advice, treatment, or medication. Because it is part of your medical history, you must declare it even if your condition is currently under control through medication, dormant, or treated.

Acceptance of a pre-existing medical condition will depend on each traveller’s individual situation and many conditions may even be covered free of charge.

Our quick and easy online questionnaire can determine instantly whether your pre-existing condition can be covered with no need for upfront medical assessments or certificates when you purchase.

To obtain a quote online, simply fill in the quote box above. This allows you to compare our products and quotes. The last part you’ll see is the medical screening section, which only takes a few minutes to fill in online. While declaring the condition you may be asked simple questions about it such as treatments you’ve received, your age when the condition began, medications you’ve taken, or recent episodes of your condition. Answering these questions carefully and honestly will determine if your condition can be covered.

Why Travel With Us with Existing Conditions?

Cover up to 100 years young

Cruise and Bare Essential Policies cover up to 79 years of age)

Baggage cover up to $15,000 on Gold Policies

Sublimits apply

No upfront medical certificates/assessments

Unlimited cancellation cover in our Gold Policy^

All pre-existing conditions considered

Award winning travel insurance company

No upfront medical certificates required upon application

Unlimited overseas medical expenses

Pregnancy and Travel

Travelling with extra special cargo on your next holiday? Great news, travel insurance from InsureandGo includes pregnancy cover. InsureandGo gives you cover up until your 30th week for single child pregnancy and until your 20th week for multiple child pregnancies. Please note pregnancy doesn’t have to be declared in our medical questionnaire unless you are experiencing pregnancy complications.

We cover the expenses of the birth for 30 weeks (single babies) and 20 weeks (multiple babies). We also cover certain pregnancy-related complications (listed in our product disclosure statement) for up to 30th weeks.

Unfortunately, at this stage we do not cover neo-natal care, so please keep this in mind if you choose to travel while pregnant.

Pre-Existing Medical Condition Not Covered?

We aim to cover as many pre-existing medical conditions as possible. However, in the unfortunate circumstance your condition does not qualify, you can still purchase travel insurance.

Refusal of coverage for your condition will only void claims which arise from your refused pre-existing condition. You will still be covered for any medical claims that are unrelated to your refused pre-existing medical condition as well as all the usual benefits of our travel insurance policies. These benefits include baggage cover up to $15,000, travel delay expense cover up to $3,000, and trip cancellation cover (Available on Silver and Gold levels).

Please be aware medical expenses are not covered when travelling within Australia (Onshore).

Most Common Questions

1. I have an elderly parent, am I covered if I have to cancel my trip due something happening to my parents?

With our Silver and Gold policies, we do offer cover for cancelling your trip prior to departure due to the unforeseeable accident, illness or injury of one of your parents. Your parents must live in Australia and be in Australia at the time and this cover does not include any cover for pre-existing medical condition of non-travelling relatives.

3. Do you cover flight delays after departure?

Under the InsureandGo Silver and Gold levels of cover, we will reimburse the cost of your necessary additional meals and accommodation expenses, if during a trip, any individual leg of your trip, is delayed for more than 12 hours.

The amount you can claim varies depending on the level of cover that you have purchased with us. Please refer to the policy wording documents for more information.

5. Do you cover non-permanent residents?

Our policy can cover non-permanent residents who have a valid Medicare, private health insurance or overseas student travel insurance in Australia which must be valid for the entire duration of your holiday.

2. Is there a Senior’s travel insurance policy I need to purchase?

No. Simply select the trip type that best describes your journey.

4. Does your insurance cover damage to a rental car?

Our Gold policies cover your rental car excess up to $8,000 for International policies and up to $7,500 on Domestic policies. However, you need to make sure that the rental car is insured (confirmed by the rental company), as we do not pay for full damages to a rental car, only your excess. Please note, motorbikes are excluded.

6. Do you offer pensioner discounts?

We offer discounts to seniors who are members of Seniors Australia. Accordingly, if you are 64 and hold a senior membership card you may be entitled to a discount with us.