Find below all travel alerts currently impacting customers.

Travel Alerts

Russia-Ukraine Military Conflict including Belarus area.

Issued 9:00am (AEST) 1st of March 2022

Queensland and NSW Floods in Australia February 2022

The following information concerns the recent floods in Queensland and NSW. Some roads and regions have been affected and you may find it difficult to access certain areas within impacted state.

Hunga Tonga Hunga-Ha’apai volcano, Tonga

Issued 9pm (AEDT) on 15th of January 2022

Eruption on Mount Semeru

Eruption on Mount Semeru If you’re currently affected by the volcanic eruption on Mount Semeru in Indonesia, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch. The eruption on Mount Semeru is considered and known event as of 9:00pm (AEDT) on 4th December 2021. Am […]

Covid-19 Omicron Variant

Issued 10:00pm (AEST) 29th of November 2021.

UPDATE: NSW/VIC/QLD Floods

Issued 12:00pm (AEST) 19th March 2021.

UPDATE: Global Coronavirus Outbreak

Issued 10:48pm AEDT, 4th May 2020.
Updated 11:00am AEDT, 11th March 2021

Global Coronavirus Outbreak: Where to now?

Issued 9:15PM AEDT, 19th March 2020.

Global Coronavirus Outbreak: Where to now?

Issued 3:45pm AEDT, 2nd February 2020.

Updated 5:00pm AEDT, 4th February 2020.

Airlines and Accommodation Policy Changes – Coronavirus 2019-nCoV Outbreak

Issued 5:00pm AEDT, 4th February 2020.

If you would like to cancel or amend your trip, start by reaching out to your airline and accommodation providers. In this section, we list some of the key players who have communicated amendments to their routine policies following the coronavirus 2019-nCoV outbreak.

Coronavirus Outbreak Outside of China: Where to now?

Issued 4:07pm AEDT, 31st January 2020. Please be aware this post has 1 subsequent relevant update.

If you’re currently affected by the Coronavirus Outbreak, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Coronavirus Outbreak in Hubei Province, China: Where to now?

Issued 1:45pm AEDT, 29th January 2020. Please be aware this post has 2 subsequent relevant updates.

If you’re currently affected by the Coronavirus Outbreak in China, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Eruption of Taal Volcano in The Philippines: Where to now?

If you’re currently affected by the eruption of Taal Volcano in The Philippines, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Missile Attack in Iraq: Where to now?

If you’re currently affected by the Missile Attack in Iraq, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Bush Fires in Victoria: Where to now?

If you’re currently affected by the Bush Fires in Victoria, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Tropical Cyclone in Fiji – Where To Now?

If you’re currently affected by the Tropical Cyclone in Fiji, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Eruption on White Island: Where to now?

If you’re currently affected by the volcanic eruption on White Island, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Jetstar Strike: Where to now?

If you’re currently affected by the Jetstar strike, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Tropical Cyclone Kammuri: Where to now?

If you’re currently affected by the measles outbreak in Samoa, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Measles Outbreak in Samoa: Where to now?

If you’re currently affected by the measles outbreak in Samoa, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Bush Fires in New South Wales, Queensland and South Australia: Where to now?

If you’re currently affected by the bush fires, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Tropical Cyclone Bulbul (formerly Matmo): Where to now?

If you’re currently affected by Tropical Cyclone Bulbul, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Typhoon Hagibis: Where to now?

If you’re currently affected by Cyclone Hagibis, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Ecuador Political Protests: Where to now?

If you’re currently affected by the Ecuador Political Protests, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Cyclone Mitag: Where to now?

If you’re currently affected by Cyclone Mitag, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Thomas Cook Closure: Where to now?

If you’re currently affected by the closure of Thomas Cook, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Typhoon Lingling: Where to now?

If you’re currently affected by Typhoon Lingling, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Hong Kong Protests: Where to now?

If you’re currently affected by the ongoing protests in Hong Kong, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Mount Tangkuban Volcano (Indonesia): Where to now?

If you’re currently affected by the volcanic eruption of Mount Tangkuban in Indonesia, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

India-Pakistan Conflict Affecting Flights: where to now?

Airlines globally are rerouting and cancelling flights after fighter-jet combat between India and Pakistan prompted airspace closures and airport shutdowns – if after reading you’re still unsure about your situation, please get in touch.

Tropical Storm Pabuk in Thailand: where to now?

If you’re currently affected by tropical storm Pabuk in Thailand, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Volcanic Eruption and Tsunami in Indonesia: where to now?

If you’re currently affected by the Eruption and Tsunami in Indonesia, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Bushfires in California: where to now?

If you’re currently affected by the bushfires in California, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Volcanic Eruption on North Sulawesi: where to now?

If you’re currently affected by the Volcanic Eruption on North Sulawesi, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Earthquake and Tsunami in Sulawesi: where to now?

If you’re currently affected by the Earthquake and Tsunami in Sulawesi, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Typhoon Trami: where to now?

If you’re currently affected by Typhoon Trami in Japan, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Mount Agung: where to now?

If you’re currently affected by Mount Agung, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Lombok earthquake aftershock: where to now?

If you’re currently affected by the earthquake aftershock in Lombok, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Typhoon Jebi, Japan: where to now?

If you’re currently affected by Typhoon Jebi in Japan, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Typhoon Mangkhut: where to now?

If you’re currently affected by Typhoon Mangkhut, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Useful Numbers

Emergency assistance:

+612 9333 3999

Non emergency claims:

1300 401 177

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