Indonesia’s Mount Merapi (Indonesia), Where to now?

A volcano in western Indonesia erupted on Sunday. Ash from Mount Marapi, located on the island of Sumatra was observed 3,000 metres above its peak. There were no immediate reports of damage or casualties after the eruption.

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3999. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

Am I Still Covered For Claims Related To This Event?

  • If you bought your policy before 12:00am (AEDT) on 4th December 2023, you are covered for claims arising from this event, provided that you purchased natural disaster cover as an add on to your policy.
  • If you bought your policy after 12:00am (AEDT) on 4th December 2023, you are not covered for claims arising from this event, even if you purchased natural disaster cover as an add on to your policy. However, we will assess your situation considering all aspects of the case.

If you wish to cancel or amend your pre-booked travel arrangements as a result of this event, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. We understand some airlines provide penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.

Important Information: You will not be covered for any claims related to this event if you did not buy the natural disaster cover add-on, regardless of when you bought your policy. However, all medical claims related to natural disasters are covered automatically on all our international policies, regardless of whether you purchased the natural disaster cover add-on. 

Useful Numbers

Emergency assistance:

+612 9333 3999

Non emergency claims:

1300 401 177

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  • 24 hours emergency assistance
  • All medical conditions considered
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  • Unlimited overseas medical expenses cover
  • Unlimited cancellation in our Gold policies