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Due to the current conflict in Ukraine, our policies exclude coverage for any trips to Russia, Ukraine or Belarus. Check out latest travel alerts here before buying a policy.

Cyclone Lola: Where to now?

Tropical Cyclone Lola has become the earliest category 5 system on record for the Southern Hemisphere. it moves towards Vanuatu and other islands in the Pacific.

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3999. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

Am I covered for Cyclone Lola?

  • If you purchased your policy after 12:00am (AEST) 27th October 2023 you are not covered for claims arising from this event, even if you purchased natural disaster cover as an add on to your policy. However, we will assess your situation considering all aspects of the case.
  • If you purchased your policy before12:00am (AEST) 27th October 2023 you are covered for claims arising from this event, provided that you purchased natural disaster cover as an add on to your policy.

If you wish to cancel or amend your pre-booked travel arrangements as a result of from Cyclone, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. We understand some airlines are providing penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.

Important Information: You will not be covered for any claims related to this event if you did not purchase the natural disaster cover add-on, regardless of when you bought your policy.

This information must be read in conjunction with the Product Disclosure Statement (PDS) as certain terms, conditions, limits, and exclusions apply. These terms, condition, limits, and exclusions are detailed in the PDS and in particular we draw your attention to ‘Policy Upgrades and Amendments’ and ‘General Exclusions’ section of the PDS.