Tropical Cyclone Jasper, Where to now?

The following information relates to recent widespread flooding, airport closed as Jasper hits Far North Queensland. Some roads and regions have been affected and you may have difficulty accessing certain areas within the affected state.

Am I Still Covered For Claims Related To This Event?

  • If you bought your policy before 12:00am (AEDT) on 17th December 2023, you are covered for claims arising from this event, provided that you purchased natural disaster cover as an add on to your policy.
  • If you bought your policy after 12:00am (AEDT) on 17th December 2023, you are not covered for claims arising from this event, even if you purchased natural disaster cover as an add on to your policy. However, we will assess your situation considering all aspects of the case.

If you wish to cancel or amend your pre-booked travel arrangements as a result of this event, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. We understand some airlines provide penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.

Important Information: You will not be covered for any claims related to this event if you did not buy the natural disaster cover add-on, regardless of when you bought your policy.

Useful Numbers

Emergency assistance:

+612 9333 3999

Non emergency claims:

1300 401 177

InsureandGo? Here's why...

  • Award winning travel insurance company
  • 24 hours emergency assistance
  • All medical conditions considered
  • Cover up to 100 years old
  • Unlimited overseas medical expenses cover
  • Unlimited cancellation in our Gold policies