For policies issued on or after 15th November 2021
For policies issued before 15th November 2021
Please read earlier Travel Alerts for details of available cover or contact us on 1300 401 177
Travel alerts are available here.
On 23rd July 2022 The World Health Organization declared the global monkeypox outbreak a public health emergency of international concern (PHEIC)
On the 28th July 2022 Australia’s Chief Medical Officer declared the increasing presence of monkeypox in the country a “communicable disease incident of national significance”.
Please read further information from here and https://www.health.gov.au/diseases/monkeypox-mpx and https://www.health.gov.au/resources/publications/monkeypox-fact-sheet-symptoms-risks-and-treatment
On top of this, please pay close attention to the local media and emergency services, including the World Health Organisation (WHO).
InsureandGo policies generally exclude any claims relating to Monkeypox or any other outbreak of infectious diseases or any derivative or mutation of such viruses or diseases.
If symptoms appear, please contact a local healthcare provider so you can receive appropriate care and advice and minimise the risk to others. You may contact our assistance department on +612 9333 3999 if you require support whilst overseas but please note as per the terms of InsureandGo policy no costs relating to Monkeypox will be covered.
If you need to cancel or alter your planned trip we suggest you contact your airline, accommodation and tour providers immediately to assess your cancellation or rescheduling entitlements.
If you need to cancel your InsureandGo travel insurance policy and you have not travelled or made a claim you may be entitled to a refund as per the terms of your policy. If you cancel your policy within 14 days of purchase you will be entitled to a full refund. If you cancel your policy after 14 days from the date of purchase, you will be entitled to a proportion of the premium for the outstanding period of cover less any government charges and taxes that we cannot recover.
Please ensure you read the PDS for full details
Europe has been hit by extreme temperatures over the past week forcing authorities to issue the country’s first-ever red extreme heat warning.
Are you currently affected by this event?
If so, read the below to learn more about how this natural disaster can affect your travels and coverage.
• If you purchased your policy after 12:00pm (AEDT) on 19th July 2022: you are not covered for claims arising from this event, even if you purchased natural disaster cover as an add on to your policy.
• If you purchased your policy before 12:00pm (AEDT) on 19th July 2022: Subject to the terms, conditions, limits, and exclusions contained in your Product Disclosure Statement (the “PDS”) and our assessment of your claim, there may be provision to claim for this event, provided that you purchased natural disaster cover as an add on to your policy.
If you wish to cancel or amend your pre-booked travel arrangements as a result of this event, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. We understand some airlines are providing penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.
Important Information: You will not be covered for any claims related to this event if you did not buy the natural disaster cover add-on, regardless of when you bought your policy.
If you’re currently affected by the volcanic eruption of Fagradalsfjall Volcano in Iceland please contact our assistance team on +61293333999 or email assistance@insureandgo.com.au
Am I covered for the Fagradalsfjall Volcano in Iceland?
Please note: medical expenses incurred due to natural disasters are automatically covered in all international policies, without having to purchase the natural disaster cover option.
The following information concerns the recent floods in NSW and Queensland. Some roads and regions have been affected, and you may find it difficult to access certain areas within the impacted state.
Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.
If you wish to cancel or amend your pre-booked travel arrangements as a result of the floods, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. We understand some airlines are providing penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.
Important Information: With the exception of any claim not related to the circumstances around the Queensland floods, you will not be covered for any claims related to this event if you did not buy the natural disaster cover add-on, regardless of when you bought your policy.
Indonesia, including Bali, currently has an outbreak of foot and mouth disease affecting animals. Increased biosecurity measures are in place in Australian airports to prevent the disease spreading across our borders.
Follow Smartraveller’s advice to help minimise biosecurity risks to Australia when preparing to return.
Please read further information https://www.smartraveller.gov.au/destinations/asia/indonesia and https://www.agriculture.gov.au/biosecurity-trade/travelling/to-australia/advice-to-travellers#footandmouth-disease
InsureandGo policies generally exclude cover claims relating to Foot and Mouth Disease or any other outbreak of infectious diseases or any derivative or mutation of such viruses or diseases.
For example claims will not covered due to:
– the government introducing further biosecurity measures such as travel bans, enhanced travel warnings or border closures.
– a government authority seizing, withholding or destroying anything of yours
If you need to cancel or alter your planned trip we suggest you contact your airline, accommodation and tour providers immediately to assess your cancellation or rescheduling entitlements.
If you need to cancel your InsureandGo travel insurance policy and you have not travelled or made a claim you may be entitled to a refund as per the terms of your policy. If you cancel your policy within 14 days of purchase you will be entitled to a full refund. If you cancel your policy after 14 days from the date of purchase, you will be entitled to a proportion of the premium for the outstanding period of cover less any government charges and taxes that we cannot recover.
Please ensure you read the PDS for full details
