If you’re currently affected by the volcanic eruption of Fagradalsfjall Volcano in Iceland please contact our assistance team on +61293333999 or email assistance@insureandgo.com.au
Am I covered for the Fagradalsfjall Volcano in Iceland?
Please note: medical expenses incurred due to natural disasters are automatically covered in all international policies, without having to purchase the natural disaster cover option.
The following information concerns the recent floods in NSW and Queensland. Some roads and regions have been affected, and you may find it difficult to access certain areas within the impacted state.
Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.
If you wish to cancel or amend your pre-booked travel arrangements as a result of the floods, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. We understand some airlines are providing penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.
Important Information: With the exception of any claim not related to the circumstances around the Queensland floods, you will not be covered for any claims related to this event if you did not buy the natural disaster cover add-on, regardless of when you bought your policy.
Indonesia, including Bali, currently has an outbreak of foot and mouth disease affecting animals. Increased biosecurity measures are in place in Australian airports to prevent the disease spreading across our borders.
Follow Smartraveller’s advice to help minimise biosecurity risks to Australia when preparing to return.
Please read further information https://www.smartraveller.gov.au/destinations/asia/indonesia and https://www.agriculture.gov.au/biosecurity-trade/travelling/to-australia/advice-to-travellers#footandmouth-disease
InsureandGo policies generally exclude cover claims relating to Foot and Mouth Disease or any other outbreak of infectious diseases or any derivative or mutation of such viruses or diseases.
For example claims will not covered due to:
– the government introducing further biosecurity measures such as travel bans, enhanced travel warnings or border closures.
– a government authority seizing, withholding or destroying anything of yours
If you need to cancel or alter your planned trip we suggest you contact your airline, accommodation and tour providers immediately to assess your cancellation or rescheduling entitlements.
If you need to cancel your InsureandGo travel insurance policy and you have not travelled or made a claim you may be entitled to a refund as per the terms of your policy. If you cancel your policy within 14 days of purchase you will be entitled to a full refund. If you cancel your policy after 14 days from the date of purchase, you will be entitled to a proportion of the premium for the outstanding period of cover less any government charges and taxes that we cannot recover.
Please ensure you read the PDS for full details
