Please note if you choose to travel to a country whilst the Level 4 advice is in place there are no provisions to claim under your policy for any section.
If you planned to travel to those countries, we advise you to contact your airline, accommodation and tour providers immediately to assess your cancellation or rescheduling entitlements. Many airlines and accommodation providers have reacted to the Coronavirus outbreak by amending their cancellation policies for travellers.
On top of this, please pay close attention to the local media and emergency services, including the World Health Organisation (WHO).
InsureandGo policies generally exclude cover arising from or relating to COVID-19, however if you purchased after the 15th November 2021 limited coverage for Covid-19 is available in the specific event that:
All other claims arising from or related to COVID-19 such as; government travel bans, “Do not travel” warnings; government directed border closures; or mandatory quarantines or self-isolation requirements related to cross border, region or territory travel remain excluded.
For more information about travel insurance and Pandemic Coverage, check this article published by Choice: https://www.choice.com.au/travel/money/travel-insurance/articles/travel-insurance-pandemic
NSW, Victoria and Queensland authorities have issued flood alerts for residents on the 19th March 2021. Some roads and regions have been affected and you may find it difficult to access certain areas within impacted states.
This is considered a known event as of 12:00pm (AEDT) on 19th March 2021.
Important note: any claim not related to the floods within NSW/VIC/QLD is considered coverable whilst meeting conditions of our policy, regardless of whether you purchased the natural disaster cover add-on.
