Foot and Mouth Disease 

Indonesia, including Bali, currently has an outbreak of foot and mouth disease affecting animals. Increased biosecurity measures are in place in Australian airports to prevent the disease spreading across our borders.

Follow Smartraveller’s advice to help minimise biosecurity risks to Australia when preparing to return.

Please read further information https://www.smartraveller.gov.au/destinations/asia/indonesia and https://www.agriculture.gov.au/biosecurity-trade/travelling/to-australia/advice-to-travellers#footandmouth-disease

InsureandGo policies generally exclude cover claims relating to Foot and Mouth Disease or any other outbreak of infectious diseases or any derivative or mutation of such viruses or diseases. 

For example claims will not covered due to:

– the government introducing further biosecurity measures such as travel bans, enhanced travel warnings or border closures. 

– a government authority seizing, withholding or destroying anything of yours 

If you need to cancel or alter your planned trip we suggest you contact your airline, accommodation and tour providers immediately to assess your cancellation or rescheduling entitlements. 

If you need to cancel your InsureandGo travel insurance policy and you have not travelled or made a claim you may be entitled to a refund as per the terms of your policy. If you cancel your policy within 14 days of purchase you will be entitled to a full refund. If you cancel your policy after 14 days from the date of purchase, you will be entitled to a proportion of the premium for the outstanding period of cover less any government charges and taxes that we cannot recover.

Please ensure you read the PDS for full details

Russia- Ukraine Military Conflict including Belarus area.

The Australian authorities issued a Level 4: Do Not Travel advisory for Russia, Ukraine and Belarus due to the ongoing conflict and the continued threats of war.

• Russia on the 28^th February 2022 citing “Do not travel to Russia due to the security environment and military conflict with Ukraine”.
• Ukraine on the 27^th February 2022 citing ” Military action is underway in Ukraine”.
• Belarus on the 24^th February 2022 citing ” Military action is underway in Ukraine”.

Does our Policy give Coverage?

General Exclusion 11 and 13 applies under all policies and unfortunately there is no provision for any claim related to this event. For full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

We refer you to “GENERAL EXCLUSIONS” under ‘General exclusions apply to all sections of this policy.”

What you are not covered for

11. Any claim arising out of war, civil war, invasion, insurrection, revolution, use of or threatened use of military power, usurpation of government or military power.
12. Any claim resulting from you travelling in, to, from or through a country or area included on the list of countries not recommended by the Australian Government through the Department of Foreign Affairs and Trade – http://www.smartraveller.gov.au or those countries subject to an embargo from the UN Security Council or from any other international organization to which Australia belongs, as well as events occurring in any international conflicts or interventions involving the use of force or coercion.

If You Are Currently Travelling:

Please consider your safety first, follow advice from local authorities and the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website (https://www.smartraveller.gov.au/destinations/europe/ukraine).

If you have been injured as a result of the military conflict and need medical advice or emergency medical assistance please contact Department of Foreign Affairs and Trade (DFAT). You can also contact our 24-hour Emergency Assistance team, your case will be reviewed on a case by case basis to assess the level of assistance we can offer in the region.

For Travel Arrangements Claims including Cancellation, Curtailment or Emergency Expenses:

• If you are looking to change your travel arrangements we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements, contact them directly for details.
• If you have any other queries about your policy benefits please contact our InsureandGo Assistance and Claims Line on +61 2 9333 3902 where we can help you with any inquiry.

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