You are covered for the non-recoverable costs if you are diagnosed with COVID-19 and therefore you are unable to participate in your scheduled tour or activity.
We cannot provide cover for any other reason that the tour provider cancels your trip. This includes if you are designated as a close contact, there are border closures, the tour provider goes into liquidation, or you do not meet the vaccination requirements.
No, you are not covered for any costs as a result of being identified as a close contact of a COVID-19 positive case.
Yes, if either yourself or a travelling companion become diagnosed with COVID-19 before your trip and need to cancel, we can cover you for this event. We may also cover you for cancellation before your trip begins if a close relative has been diagnosed with COVID-19 and it’s considered life-threatening. As always though, please refer to our PDS for complete product information regarding this.
Provided you have bought your policy prior to any positive result or test and the same COVID-19 sickness makes you cancel your trip and you cannot recover on time for your trip, you are eligible to make a claim. However, you still need to try to secure refunds and credits for your trip so we can consider settlement for the remaining.
As of the 1st of July 2016, Norfolk Island is a part of Australia. To be covered for travel to this area, please select your destination as “domestic”.
To clarify, there is no cover for any medical illness, injury and medical repatriation for domestic trips.
If you have lost your policy documents, you can retrieve them online. Click here for our online portal.
If you would like your documents resent or you have forgotten your quote number or if you have any other problems accessing your documents online, please contact us or email us at info@insureandgo.com.au.
It is advisable that you take your travel insurance certificate and the relevant policy wording booklet away with you. If you do not have these documents, please contact us or email us at info@insureandgo.com.au and we can send these out to you. If you are unable to print your emailed documents, simply write down your policy number and the emergency medical assistance and claims line telephone numbers from the back of our policy wording booklets which can be found here.
When you buy an Annual Multi-Trip policy^, you are covered to go away as many times as you want. Don't forget however that there is a maximum duration per trip, depending on the level of cover you have chosen:
Maximum trip length:
You may cover an unlimited number of dependent children on your travel insurance policy at no additional premium cost*, if you have selected the Single or Family Cover Policy Type. The Couple Cover Policy Type does not provide any cover for dependent children.
*Children (including fostered or adopted children) travelling with either their parents or grandparents will be provided with travel insurance cover for no additional cost (any pre-existing medical conditions may incur an additional charge). This is provided they are under 18 years of age, named on the Policy Schedule and are financially dependent on either their parents or grandparents. No cover is available for children who are born overseas during your trip.
