Yes, if either yourself or a travelling companion become diagnosed with COVID-19 before your trip and need to cancel, we can cover you for this event. We may also cover you for cancellation before your trip begins if a close relative has been diagnosed with COVID-19 and it’s considered life-threatening. As always though, please refer to our PDS for complete product information regarding this.
Am I covered if I’m diagnosed with COVID-19 and need to cancel my trip?
Can I be covered if I am tested positive for COVID-19 after buying my policy? What do I need to provide to InsureandGo for making my claim?
Provided you have bought your policy prior to any positive result or test and the same COVID-19 sickness makes you cancel your trip and you cannot recover on time for your trip, you are eligible to make a claim. However, you still need to try to secure refunds and credits for your trip so we can consider settlement for the remaining.
What destination to select for norfolk? Norfolk Island
As of the 1st of July 2016, Norfolk Island is a part of Australia. To be covered for travel to this area, please select your destination as “domestic”.
To clarify, there is no cover for any medical illness, injury and medical repatriation for domestic trips.
I've lost my documents. How do I retrieve them?
If you have lost your policy documents, you can retrieve them online. Click here for our online portal.
If you would like your documents resent or you have forgotten your quote number or if you have any other problems accessing your documents online, please contact us or email us at info@insureandgo.com.au.
What do I need to take on holiday with me?
It is advisable that you take your travel insurance certificate and the relevant policy wording booklet away with you. If you do not have these documents, please contact us or email us at info@insureandgo.com.au and we can send these out to you. If you are unable to print your emailed documents, simply write down your policy number and the emergency medical assistance and claims line telephone numbers from the back of our policy wording booklets which can be found here.
How many trips can you take with an Annual Multi-Trip Travel Insurance policy?
When you buy an Annual Multi-Trip policy^, you are covered to go away as many times as you want. Don't forget however that there is a maximum duration per trip, depending on the level of cover you have chosen:
Maximum trip length:
- 30 days per trip
- 45 days per trip
- 60 days per trip
How many children can I insure on my travel insurance policy?
You may cover an unlimited number of dependent children on your travel insurance policy at no additional premium cost*, if you have selected the Single or Family Cover Policy Type. The Couple Cover Policy Type does not provide any cover for dependent children.
*Children (including fostered or adopted children) travelling with either their parents or grandparents will be provided with travel insurance cover for no additional cost (any pre-existing medical conditions may incur an additional charge). This is provided they are under 18 years of age, named on the Policy Schedule and are financially dependent on either their parents or grandparents. No cover is available for children who are born overseas during your trip.
Travel Insurance | Canstar 2013 | Awards
Top 5-Star Rankings for Insure&Go Australia at CANSTAR Awards
Getting ready for your next trip?
Looking for the best travel insurance products around?
Insure&Go is excited to be awarded a 5-star ranking in the Outstanding Value in Domestic Travel Insurance category by independent review body CANSTAR.
CANSTAR compared Insure&Go with 49 other travel insurance providers across Australia and our domestic travel insurance product was chosen as the national winner!
In addition, Insure&Go Australia also received top 5-star ratings from CANSTAR for our comprehensive international travel insurance packages for some of Australia’s most popular holiday destinations. These included: New Zealand, Fiji, Thailand, Bali, China and South Africa.
The CANSTAR Travel Insurance Star Ratings report provides an impartial and transparent analysis of a range of travel insurance products in Australia. Policies are judged against three common traveller profiles: single travellers, couples and family groups (two adults and two children) – and winners are chosen based on best value.
We look forward to continually improving and refining all of our travel insurance policies to make them even more valuable and affordable to all Aussie travellers.
We’d like to take this opportunity to thank CANSTAR, as well as all of our travel insurance customers!
For more information about Insure&Go and our policies, click here.
About CANSTAR
CANSTAR is Australia’s researcher of retail finance information for over 250 institutions such as Banks, Building Societies, Finance Companies, Brokers, finance-related Internet Portals and more.
Click here to see their full list of 2013 award winners.
Travel Insurance | Mozo 2014 | Awards
‘Gold Medal’ Award for Insure&Go Australia, Thank You Mozo!
Australia’s leading travel insurance comparison site, Mozo, has awarded our products with the Gold Medal Award for best value – the highest honour – for our basic travel insurance cover in 2014!
The Insure&Go One Trip Bare Essentials international travel insurance product was recognised by independent reviewer Mozo for its competitive premiums and outstanding value, including:
- Unlimited medical cover for overseas trips
- $5,000 for emergency expenses
- $2,000 for baggage cover
- Included cover for 90+ sports and activities
- Low $100 excess
Insure&Go is also honoured to receive the Highly Commended Award for our Silver policy in Mozo’s Best Value Comprehensive Cover category. This also places our Silver level of cover in the top 10% of policies in Australia!
The Mozo Experts Choice Awards were designed to single out financial products in the Australian marketplace that offer the best value to consumers.
This year, Mozo rated 133 policies from 57 Australian travel insurers by gathering quotes for a range of common travel scenarios. Quotes for each scenario were averaged to then determine the insurers with the lowest minimum average premiums in the categories of ‘comprehensive’ and ‘basic’ travel insurance.
We very much appreciate Mozo’s recognition here at Insure&Go, and we’re thrilled that our products have brought such great value to Aussie travellers.
For more information about Insure&Go and our policies, click here.
About Mozo
Mozo is Australia’s leading travel insurance comparison and reviews site and has one of the most comprehensive online travel insurance databases in Australia. Currently, around 300,000 Australians per month use Mozo’s financial comparison services
To learn more about the Mozo Expert Choice Awards, click here.