You should register your claim within 30 days of completing your travel. You can either lodge a claim online or download a claims form from the website and send it to us by email with all your supporting documents (e.g. receipts, police reports). We will endeavour to give you a response within 10 business days. Please contact us if you have any questions regarding the claims process.

If this cover is not suitable for you and you want to cancel your policy you may return this insurance to us within 14 days of purchasing it, provided that you have not made a claim or exercised any other rights under the policy and your trip has not commenced. We will cancel the policy and give you a full refund of the premium. Contact us by mail at info@insureandgo.com.au or call 02 9333 3902 to cancel your policy.

If you cancel after this 14-day period, provided that you have not made a claim or exercised any other rights under the policy, we will refund you a proportion of the premium for the outstanding period of cover less any government charges and taxes that we cannot recover.

If you have purchased a travel insurance policy^ from InsureandGo and you feel that is no longer suitable, or you have noticed an error with your insurance, please contact us as soon as possible. Our customers have a 14-day cooling-off period, so you can cancel your policy^, get a full refund or choose a better policy to suit your needs within this period.

Please be aware that the cooling-off period does not apply if you have already traveled or made a claim on your policy^.

If you cancel after this 14-day period, we will refund you a proportion of the premium for the outstanding period of cover less any government charges and taxes that we cannot recover.

If you need to change your address or contact details after you purchase your travel insurance, please email us at info@insureandgo.com.au. We will be able to amend the details of your policy^ at no extra cost within 24-48 hours and all amended documents will be sent to you by e-mail.

Yes, you can extend the cover on your travel insurance policy whilst you're away. Policies can be extended only once and only up to the maximum trip length of the travel plan you select. You will need to pay an additional premium for the extended cover. If you need to extend your policy, please contact us.

Here is a list of the maximum trip lengths:

One trip, Cruise and Domestic:

• 365 days if you are aged 64 or under;

• 90 days if you are aged 65 or over (unless you are aged 80 or over, and select a Worldwide Including travel plan);

• 35 days if you are aged 80 or over, and select a Worldwide Including travel plan.

 Backpackers:

• 18 months

If any details on an existing policy^ need to be amended, you must contact our Customer Service Team and seek the help of a customer service representative to confirm the changes.

AMT polices^ can be renewed / repurchased on our website at your convenience. Note that purchasing a new policy^ is how you “renew” your expired policy^. You can also contact us by phone to purchase a new policy^.

We get it, holiday plans can change. If you have commenced your trip and you would like to extend your policy^, you can contact our customer service department and they will help you with this. Please keep in mind that policies can only be extended once after your trip has started.