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When does the cover begin and end on my policy?

If you select an InsureandGo Silver or Gold One Trip Policy^ or a Domestic policy^, then Cancellation cover commences as soon as you purchase the Insurance. All other sections begin when you leave Australia and ends the moment you arrive back to Australia.

If you select an InsureandGo Annual Multi-Trip policy^, then Cancellation cover starts on the date you choose to start the policy^. All other sections of cover begin when you commence your trip.

Can I change the excess on my policy?

When you buy your policy^, you can choose between standard excess of $100.00, double excess or you can eliminate the excess completely. Changing the standard excess of $100 will alter the base price of the policy^ accordingly. Additionally, if you need to change the excess on your policy^ after purchase please contact us.

Am I covered for cancellation?

InsureandGo Silver, Gold and Domestic policies include cover for cancellation of your trip for unforeseen and unexpected circumstances such as sickness, death of a relative and so on. To read the full terms and conditions that apply to cancellation cover, please read the relevant policy wording booklet.

Are my golf clubs covered?

Golf equipment is automatically covered by the single-article limit on the policy.

If this is not sufficient, InsureandGo also offers an optional Golf Cover upgrade which is available with the One-Trip and Cruise policies. This upgrade covers lost, stolen or damaged golf equipment and also provides cover for lost pre-booked green fees. To find out more about this upgrade please read the PDS or contact us.

What is the definition of Personal Accident?

Personal accident is the lump sum compensation over and above the medical costs you receive in the event of permanent injury or death.

Am I covered for foreseen events (e.g. planned strike action or forecasted weather)?

InsureandGo travel insurance is designed to protect you against the unexpected and unforeseen, therefore, if you know about an event that is already apparent or ongoing and this results in a claim, InsureandGo will not provide cover.

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