Important Claims Information

Making a claim with InsureandGo is easy. Whether you need to claim back overseas medical expenses, personal accident compensation or the cost of replacing lost, damaged or stolen baggage, InsureandGo aims to make claiming simple and hassle-free.

If you would like to start, download and complete a claims form from below. Don’t forget to choose the claims form that is most relevant to the claim you wish to make:

• Baggage Claim Form
• Curtailment Claim Form
• Cancellation Claim Form
• Travel Delay Claim Form
• Medical Emergency Claim Form
• Medical Certficate Only
• Personal Accident Claim Form
• Winter Sports Claim Form
• Golf Claim Form
• Loss of Income
• Vehicle Excess Waiver Claim Form
• Cruise Claim Form

Please submit your signed and completed claim form to assistance@insureandgo.com.au. Please also keep the original claim form, receipts and any damage item until your claim has been assessed and approved. In the case we require any of those in the course of your claim assessment we will let you know.

Please don’t hesitate to contact us if you have any further queries:

• 1300 401 177 (Within Australia)
• +612 9333 3901 (Outside of Australia)
• Email us at: assistance@insureandgo.com.au