InsureandGo Silver, Gold and Domestic policies include cover for cancellation of your trip for unforeseen and unexpected circumstances such as sickness, death of a relative and so on. To read the full terms and conditions that apply to cancellation cover, please read the relevant policy wording booklet.
Am I covered for cancellation?
Are my golf clubs covered?
Golf equipment is automatically covered by the single-article limit on the policy.
If this is not sufficient, InsureandGo also offers an optional Golf Cover upgrade which is available with the One-Trip and Cruise policies. This upgrade covers lost, stolen or damaged golf equipment and also provides cover for lost pre-booked green fees. To find out more about this upgrade please read the PDS or contact us.
What is the definition of Personal Accident?
Personal accident is the lump sum compensation over and above the medical costs you receive in the event of permanent injury or death.
Am I covered for foreseen events (e.g. planned strike action or forecasted weather)?
InsureandGo travel insurance is designed to protect you against the unexpected and unforeseen, therefore, if you know about an event that is already apparent or ongoing and this results in a claim, InsureandGo will not provide cover.
Will you cover me for corona virus?
Are you looking for travel insurance with coverage for Covid-19 related events? InsureandGo policies provide you with several travel insurance benefits related to Covid-19.
You can find all the details of our coverage here.
Always read the PDS and Target Market Determination to make sure this product is right for you.
What about any existing health problems, do they affect the cover provided?
We consider all pre-existing conditions, If you have any pre-existing medical conditions that you would like cover for, please contact us.
What is a pre-existing medical condition?
A pre-existing medical condition is any condition for which you have received medical advice, treatment or medication in the last 5 years. If the condition was diagnosed more than 5 years ago but you are still seeking medical advice, treatments, medications, follow-ups or check-ups, it is still considered a pre-existing condition.
You must inform InsureandGo of any pre-existing medical conditions you have before purchasing insurance. To do so, you can use our quick and easy online medical screening system by following the online process. Alternatively, you can complete the medical assessment over the phone with our Customer Services Team at: 1300 552 701
If cover is refused for my pre-existing medical condition, am I still covered for my trip?
If subject to our medical questionnaire, we are unable to cover your pre-existing medical conditions, we will only exclude any claims directly/indirectly relating to those conditions. Please keep in mind that you are still insured medically for a new condition that may unexpectedly arise overseas as well as accidental injuries and illnesses.
I already have a policy but I've recently been diagnosed with a new medical condition. What do I do?
If you already have a policy^ and there has been a change in your medical status, you need to inform InsureandGo via email or speak to our Customer Services Team on 1300 552 701 before you travel. Please keep in mind we have the right to change the conditions of your policy^ in line with the change of risk and depending on your condition. We may include or decline the cover, or charge an extra cost.