To find out whether your mental condition is covered, you need to complete our Medical Assessment online or over the phone with our Customer Services Team on 1300 552 701

Every medical situation is different, so this is not one of those yes or no questions. However you are able to declare your diabetic condition through our medical screening tool, which is available online (when you get a quote) or over the phone, and don’t worry, no medical certification is required. Your diabetic condition may be covered, may not be covered, or require an additional fee to cover. Don’t forget you can contact us if you have any doubts, or if you simply need our consultant to help you with the process.

For 24/7 emergency assistance, please contact us at +612 9333 3999 (reverse charge) from anywhere in the world. Alternatively, you can email us at assistance@insureandgo.com.au.

Insure&Go is part of the Europ Assistance Group, which has a global presence in more than 200 countries. With a network of over 750,000 assistance providers, Europ Assistance averages 10 million assistance interventions every year. In 2019 alone, Europ Assistance helped 1.2 million travellers worldwide.

InsureandGo does not automatically include cover for any pre-existing medical conditions. All conditions can be considered via a medical questionnaire that you can either complete online or through the call centre. Please contact us if you would like to complete the questionnaire over the phone.

InsureandGo requires you to show proof of ownership in the event of a claim; it is therefore highly recommended that you keep the receipts/valuation certificates. If you are unable to provide proof of ownership your claim could be declined. Please contact us if you have any other questions.

We offer a rental vehicle excess waiver of up to $4,000 on Silver and up to $8,000 on Gold for International policies; & up to $5,000 in Domestic policies provided you hire the car for 36 days or less for International Policies and 22 days for Domestic policies. This means that you will be covered for up to $8,000 for International policies & up to $5,000 in Domestic policies if you have to forfeit excess with the hire car company. The rental car must have no more than 9 seats and not be driven off-road.

We will reimburse the Rental Car insurance excess charged to you through the rental car company if a car you have rented during your trip is involved in a motor vehicle accident while you are driving, or is damaged or stolen while in your custody.

This cover does not take the place of rental vehicle insurance or third-party damage insurance and only provides cover for the excess component up to the applicable benefit limit.

Under the InsureandGo Silver and Gold levels of cover, we will reimburse the cost of your necessary additional meals and accommodation expenses, if during a trip, any individual leg of your trip, is delayed for more than 12 hours.

The amount you can claim varies depending on the level of cover that you have purchased with us. Please refer to the policy wording documents for more information.

In our Silver and Gold policies, we cover you for trip cancellation due to the unforeseen death, illness or injury of your close family relative(s). Please note that this cover is limited to close family relatives only, who live in Australia and are in Australia at the time of the incident. Furthermore, this benefit excludes any claims relating directly or indirectly to a relative's pre-existing medical condition.

You can find the Claims form for Loss of Personal Effects by clicking on the link below. Alternatively, you can easily submit your claim online here.