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Why consider insurance for your Japanese adventure?

Japan has become one of the most popular travel destinations for Australians, with buzzing cities, world-class skiing and breathtaking natural landscapes. But even the best-planned trip can come with unexpected surprises, which is why many travellers choose to take out travel insurance for Japan.

Lost or damaged luggage, unexpected medical expenses, transport delays, cancellations and natural disasters such as typhoons or earthquakes can all disrupt your plans.

Travel insurance for Japan may help reduce eligible out-of-pocket costs as a result of some disruptions on your trip, giving you added peace of mind while you’re on holiday.

Note: This page contains general advice only and does not take into account your objectives, financial situation or needs.

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Why Travel With Us to Japan?

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24/7 emergency assistance
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Multiple policy options
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Simple online claims
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Great value for families and couples
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Flexible optional upgrades
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No upfront medical certificates required upon application

Key features of InsureandGo Australia's travel insurance for Japan

Cover for trip cancellations and delays

If illness, injury or another covered event means you need to cancel your trip to Japan, you may be able to claim eligible pre-paid travel costs. Depending on your level of cover, you may also be covered for certain delay expenses if your flights, transfers or travel plans are disrupted.

Cover for lost, damaged or stolen baggage and belongings

Whether your suitcase is delayed en route to Tokyo, your camera is damaged on a day trip, or your belongings are stolen while you’re away, your policy may help cover eligible costs up to the applicable limits. If you’re travelling with high-value items, eligible policies may allow you to add extra cover for specified belongings.

Unlimited medical expenses1

If you become sick or injured while travelling in Japan, our eligible international policies can provide unlimited cover for overseas medical expenses1. This may include emergency treatment, hospital care, medical evacuation and certain additional expenses related to your care, subject to the terms, conditions, limits, sub-limits and exclusions in the PDS.

Winter sports cover

Planning to hit the slopes in Japan?  Some winter sports activities aren’t included in our policies as standard, which means you’ll need to purchase the Winter Sports upgrade if you would like cover whilst participating in these activities. This upgrade includes cover for winter sports equipment, equipment hire, lift passes, ski packs, piste closure and avalanche cover. You can choose this upgrade when purchasing your policy. Benefit limits apply, subject to the PDS.

Natural disaster cover

Japan can experience natural disasters such as earthquakes, tsunamis, typhoons and volcanic eruptions, which may disrupt travel plans. With the Natural Disaster upgrade, you may be able to claim certain eligible costs if a natural disaster affects your trip, such as cancellation, additional emergency expenses or travel delays (Silver and Gold policies only). Cover depends on your level of cover and is subject to the PDS.

24/7 emergency assistance

If something goes wrong during your trip to Japan, help is available around the clock. From the moment your journey begins, you’ll have access to our 24/7 global assistance team on +61 2 9333 3999.

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What does travel insurance for Japan cover?

When you’re travelling through Japan, there’s always a possibility that unexpected events can affect your plans – from lost, damaged, or stolen luggage to travel delays.

InsureandGo Australia offers international single trip, cruise and annual multi-trip policies for Japan, with three levels of cover to choose from. Here’s a snapshot of some key benefits of our Japan travel insurance.

Levels of cover

 Bare Essentials§Silver§Gold§
Overseas medical expensesUnlimited1Unlimited1Unlimited1
Trip cancellation cover Up to $10,000Up to $15,000Unlimited
Travel delay expenses❌Up to $50 per completed 12 hours up to $1,000Up to $150 per completed 12 hours up to $3,000
(Up to $100 per completed 12 hours up to $2,000 on Annual Multi-Trip policies)
 
Personal baggage and belongingsUp to $5,000Up to $7,500Up to $15,000 (up to $8,000 on Annual Multi-Trip policies)
Delayed baggage ❌Up to $500Up to $750
Additional emergency expenses Up to $5,000Up to $15,000Unlimited (up to $50,000 on Annual Multi-Trip policies)

§ Subject to sub-limits, terms, conditions, and exclusions that may apply. For full details and before making a decision, consider the relevant Product Disclosure Statement (PDS).

What activities are covered by InsureandGo Australia’s Japan travel insurance?

From temple walks and food tours to skiing, hiking and cycling, Japan offers plenty to explore. Many popular holiday activities may be covered as standard under your policy, while higher-risk activities may require an optional upgrade.

Examples of activities covered as standard or as part of the Activities Plus or Winter Sports upgrade include, but are not limited to:

Comparison

Activities covered‡ as standardActivities Plus upgrade requiredWinter Sports4  upgrade required
Walking and cultural toursEndurance cyclingRecreational skiing/snowboarding
Food and cooking experiencesHydro foiling 7,8Off-piste skiing (provided you are not going against local advice or warning)
CyclingKite boarding 7,8Backcountry skiing (provided you are not going against local advice or warning)
Hiking under 3,000mMulti day trekking more than
8 days
Heli-Skiing
Indoor rock climbingPony/horse trekking more
than 1 day
Cat Skiing
KayakingTriathlon (closed circuit triathlon up to a 1.5km swim, 40km bike ride and 10km run)Snowmobiling
SnorkellingScuba diving (the maximum depth is between 30 metres and 50 metres below the surface provided you are diving under the direction of an accredited dive, marshal, instructor or guide; or, if qualified, diving within the guidelines of the relevant diving or training agency or organisation and not diving alone) 7,8Snowshoeing
Theme parksTandem hang gliding 7,8Cross country skiing (along a designated cross-country ski route only)
GolfTandem paragliding 7,8Dog Sledding
Motorcycling under 500cc4Tandem skydiving 7,8Ice Fishing
Hot-air ballooningLacrosseTobogganing
Helicopter ridesMotor cycling with an engine capacity above 500ccTelemark Skiing

4 Cover for motorcycles and mopeds under 500cc is subject to policy conditions, including helmet and licence requirements. Activities and cover are subject to terms, conditions, exclusions and eligibility criteria outlined in the PDS.

5 Cover depends on the activity undertaken, policy selected, applicable upgrades, and the terms, conditions, limits and exclusions contained in the PDS.

6 In all cases skiing also means snowboarding. Please also refer to Section N – Winter sports cover for further definitions relating to ‘Backcountry/ off-piste’ and ‘Ski/snowboard fun parks’.

7 Section F – Accidental death and permanent disability and Section G – Personal liability do not apply to these activities.

8 These activities must be with a commercial operator; and available to general public; and not considered extreme risk; and not require special skills or a high level of fitness to undertake.

What isn’t covered by InsureandGo Australia’s Japan travel insurance?

Travel insurance doesn’t cover everything, even if you purchase an optional upgrade. Exclusions include, but aren’t limited to:

Not covered

  • Undeclared or unapproved pre-existing medical conditions
  • Travelling against medical advice
  • Riding a moped or motorcycle without a helmet or appropriate licence
  • Riding a motorcycle over 500cc without the Activities Plus upgrade
  • Trip disruption due to natural disasters, unless you’ve added the Natural Disaster upgrade
  • Alcohol or drug-related incidents
  • Unattended belongings left in public places, including beaches or pools
  • Excluded activities, such as motocross, cliff jumping or solo skydiving
  • Travel to destinations that are sanctioned or destinations with a “Do Not Travel” advisory

Always check the PDS for full details, including the complete list of exclusions, activity conditions and cover limits.

Healthcare and medical costs in Japan

Japan has a high-quality healthcare system, but there are still a few things Australian travellers should know before they go.

Some health risks may apply depending on where you travel; Japan has strict rules around certain medicines, and medical treatment can be expensive for visitors. There is no reciprocal healthcare agreement between Australia and Japan, so Australian travellers are responsible for their own medical costs overseas.

Health risks when travelling in Japan

According to Smartraveller, Japanese encephalitis can occur in rural areas of Japan, and measles and rubella cases have been reported in recent years. Before you travel, speak to your doctor about recommended vaccinations and any health precautions relevant to your itinerary. Smartraveller also notes there are restricted areas around the Fukushima Dai-ichi nuclear power plant. However, radiation levels in most parts of Japan, including Tokyo, are within the normal range.

Travelling with medication in Japan

Japan has strict rules around some prescription and over-the-counter medicines, including certain ADHD medications and cold and flu treatments. Before you travel, check whether your medication is permitted and whether you’ll need a permit or supporting documentation to bring it into the country.

Medical costs when travelling in Japan

Medical care in Japan can be expensive. You may need to pay up-front or give a guarantee that you'll cover costs before you're treated. Ambulance services are widely available but receiving hospitals may decline to accept patients unless they can provide proof of funds. Some medical facilities may only accept cash payments. Smartraveller recommends taking out comprehensive travel insurance before your trip to Japan, to make sure you’re covered if you need health care.

Source: smartraveller.gov.au

How to get a quote

It’s simple to get a quote for your Japan travel insurance online.

1

Visit our online quote tool

Enter your trip type, destination(s), travel dates, traveller details and their ages.

2

Choose your plan

Compare the inclusions and cover limits, then choose the level of cover that suits your Japan travel plans and budget.

3

Review excess and upgrades

Choose your excess and add any optional extras you may wish to add, such as Activities Plus, Winter Sports cover, or Natural Disaster cover.

4

Add your personal information

Enter the policyholder’s details and declare any pre-existing medical conditions for anyone included on the policy.

5

Review quote, accept declaration and pay

Once you’re happy with your quote, accept the declarations and follow the prompts to complete payment. You can also choose to have the quote emailed to you to pay later.

6

Set off on your trip! 

Head off on your trip to Japan with added peace of mind, knowing you’ll have an extra layer of protection if things don’t go to plan.

Contact Details

If you have any questions, please get in touch with our team.

Phone: +1300 401 177
Email: info@insureandgo.com.au

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Japan Travel Insurance FAQs

What does InsureandGo Australia's Japan travel insurance cover?

Depending on the policy you choose, travel insurance for Japan may include cover for overseas medical expenses, trip cancellations, travel delays, lost, damaged or stolen baggage, delayed baggage and additional emergency expenses.

More than 150 sports and activities may also be covered as standard. Terms, limits, sub-limits, exclusions and excesses apply, as set out in the PDS.

Are adventure sports like skiing and snowboarding included in your Japan travel insurance?

Skiing and snowboarding aren't covered as standard under InsureandGo Australia policies. If you're planning to hit the slopes in Japan, you'll need to add the Winter Sports upgrade. Other higher-risk activities may require the Activities Plus upgrade. Not all activities are covered by the upgrade, and some activities have special conditions. It is important to review the PDS to determine if your activity is covered, and if any other terms and conditions apply.

How do I contact emergency assistance while in Japan?

If you experience an emergency during your trip, please contact us at +612 9333 3999 (reverse charge) for 24/7 emergency assistance from anywhere in the world. Alternatively, you can email us at assistance@insureandgo.com.au.

What is the process for filing a claim for lost, damaged or stolen belongings?

If your belongings are lost, damaged or stolen during your trip, you may be able to make a claim up to the limits and conditions set out in the PDS.

Here’s how to submit your claim:

  • Log in to our eClaims portal and start your claim.
  • Upload supporting documents, such as receipts, proof of ownership, proof of value, or a police report if your belongings were stolen.
  • Aim to submit your claim within 30 days of the end of your trip.

Alternatively, you can download a claims form and email the completed form with your supporting documents to claims@insureandgo.com.au.
 

Are pre-existing medical conditions covered under this insurance?

If you have a pre-existing medical condition, you won’t be covered for claims arising from that condition unless you’ve applied for cover for that specific pre-existing condition, InsureandGo Australia has accepted it, and you’ve paid any applicable premium.

Cover is not available for claims arising from:

  • undiagnosed symptoms or conditions you’re awaiting tests or treatment for
  • travelling against medical advice or travelling to receive medical treatment
  • a terminal condition expected to result in death before your trip ends

Terms and exclusions apply to claims involving pre-existing medical conditions, including conditions affecting you, a relative or a travelling companion. Please read the PDS for full details.

Can I extend my coverage if I decide to stay longer in Japan?

If you have already commenced your trip in Japan and you would like to extend your policy, you can contact our customer service department, and they will help you with this. Please keep in mind that policies can only be extended once after your trip has started, and the maximum length our policies can provide cover for is 365 days.

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§ Subject to sub-limits, terms, conditions, and exclusions that may apply. For full details and before making a decision, consider the relevant Product Disclosure Statement (PDS).

1 Dental treatment is subject to a $500 sub-limit. See PDS for full details.

2 More information about our awards can be found here.

3 Subject to local advice, warnings and other policy conditions. Always refer to the PDS for full terms, conditions and exclusions.

4 Cover for motorcycles and mopeds under 500cc is subject to policy conditions, including helmet and licence requirements. Activities and cover are subject to terms, conditions, exclusions and eligibility criteria outlined in the PDS.

5 Cover depends on the activity undertaken, policy selected, applicable upgrades, and the terms, conditions, limits and exclusions contained in the PDS.

6 In all cases skiing also means snowboarding. Please also refer to Section N – Winter sports cover for further definitions relating to ‘Backcountry/ off-piste’ and ‘Ski/snowboard fun parks’.

7 Section F – Accidental death and permanent disability and Section G – Personal liability do not apply to these activities.

8 These activities must be with a commercial operator; and available to general public; and not considered extreme risk; and not require special skills or a high level of fitness to undertake.