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Leisurecom | Latitude33

Submitted by Madhvi on Mon, 05/13/2024 - 03:24
10% discount on your Travel Insurance

If you are looking for great value travel insurance, InsureandGo can provide you with a competitive policy. Customise your cover to fit your travel needs and take advantage of our 10% off discount on travel insurance.

Simply enter the promotional code “LCOM10” into the promotional code box above to apply your discount.

Latitude33 Logo Most Common Questions
I have an elderly parent, am I covered if I have to cancel or cut my trip short due to something happening to my parents?

With our Silver and Gold policies, we do offer cover for cancelling your trip prior to departure due to the unforeseeable accident, illness or injury of one of your parents. Your parents must live in Australia and be in Australia at the time, and this cover does not include any cover for pre-existing medical conditions.

Do you cover travel delays?

We will reimburse the cost of your necessary additional meals and accommodation expenses up to the amount in your policy, if any individual leg of your trip is delayed for more than 12 hours, as long as you eventually go on the holiday. Sub-limits per 12 hours apply.

Does your insurance cover damage to a rental car?

Our Silver and Gold policies cover your rental car excess for up to $4,000 and $8,000 respectively, but not for motorbikes. For a rental car to be covered, you need to make sure that it is insured (confirmed by the rental company), as we do not pay for full damages to a rental car, only your excess.

I’m taking out the top cover, am I covered for anything that can go wrong on my trip?

Our premiums would be astronomical if we could do that! There are limits and exclusions to all travel insurance policies, so we strongly advise you to read our product disclosure statement.

Why Travel With Us?
Icon - World
Travel with an award-winning travel insurance company
Cover for connecting flights^
Travel delay cover up to $3,000 with Gold policies*
Icon - Backpack
Unlimited dependent children up to the age of 18 insured for free^
All pre-existing conditions considered
Baggage covered up to $15,000 on Gold Policies * Sublimits apply.
Unlimited cover
Unlimited cancellation cover in our Gold Policy*
Icon - Letter i
Rental vehicle excess waiver cover up to $8,000 with Gold policies*
Follow us to keep up to date with competitions, giveaways and all things travel

InsureandGo is rated 4.0 from 6,042 reviews

Latitude33

* Features listed above are for international travel policy holders, Domestic travel PDS is available here. Please read the domestic PDS to decide if our cover is right for you.

^Children (including fostered or adopted children) travelling with either their parents or grandparents will be provided with travel insurance cover for no additional cost (any pre-existing medical conditions may incur an additional charge). This is provided they are under 18 years of age, named on the Policy Schedule and are financially dependent on either their parents or grandparents. No cover is available for children who are born overseas during your trip.

travel

 

Travel Insurance | WeMoney 2024 | Awards

Submitted by Claudia on Thu, 05/09/2024 - 12:00

Insure&Go wins the WeMoney Travel Award for ‘Best for Seniors Travel Insurance’

We are proud to announce that we have been awarded with the 2024 WeMoney Travel Award for:

  • Best for Seniors

We are also a finalist in five other categories:

  • Best for Value - Domestic Travel Insurance
  • Best for Value - International Travel Insurance
  • Best for Value - Cruise Travel Insurance
  • Excellent Rates & Fees
  • Best for Adventure Travel Insurance

The WeMoney Travel Awards are designed to celebrate travel providers in the market that offer competitive products across various categories, including Travel Insurance. This year, the awards focused on recognising travel insurance providers that offer comprehensive benefits, demonstrate excellence in customer service, and provide innovative solutions tailored to every kind of traveller.

We were awarded ‘Best for Seniors’ as we were the best-priced cover for selected main features, based on comparable prices across a range of scenarios, where the policyholder is a senior, and has the highest weighted rating.

For more information about Insure&Go and our policies, click here.

About WeMoney

WeMoney is a smart money management app that tracks all your financial accounts in one place and provides guidelines to improve your overall financial health.

The WeMoney Awards recognise Australia’s best rates and most innovative products. Click here to see their full list of 2023 award winners. 

Customer Remediation - September 2023

Submitted by Madhvi on Wed, 04/24/2024 - 06:07

Customer Remediation

September 2023

Dear customers,

We recently identified an error that has impacted some of our customers. These customers are owed a refund due to being overcharged on their premium. To rectify the error, we are moving quickly so these customers are notified, informed of the error, and are then provided the means to receive their refund.

What Happens If You Are Owed A Refund?

If we owe you a refund, our InsureandGo Customer Remediation Team will contact you by email or phone. You won’t need to provide us with any information. You will simply receive an email which explains the details of the refund. You will receive the refund in the form of a digital Mastercard issued by a company called Karta. Karta will issue a digital gift card with the amount that is owed to you. You will receive this digital card from rewards@rewards.karta.com.au. Only customers who were impacted by this error will be contacted. You can add your Digital Mastercard to your digital/phone wallet.

Keeping You Safe

“If we ask you to verify your identity over the phone, we will never ask for your credit card number or PIN Number. InsureandGo will never send you an email or an SMS asking you to verify your identity by clicking on a link. If you receive a suspicious message, do not click on any links or attachments.”

We Apologise

Being a travel insurance distributer we understand how things can go wrong from time to time, so for those impacted by this error, we sincerely apologise, and we are doing everything we can to swiftly resolve this for you.

 If you have any questions, please contact us on 1300 401 177 or email us to info@insureandgo.com.au

 

 FAQ

 How do I activate my card?

In order to activate your Karta Gift Card, you need to set a PIN. Please follow the below steps to activate your card:

  1. Tap on the card
  2. Set a 4-digit PIN
  3. Confirm your 4-digit PIN
  4. Wait for the process to finish and your card will now be active and ready for use

 How long do I have to activate and use my card?

Your card needs to be activated within 3 months and your funds can be used up to 12 months after activation.

How do you calculate the amount owned?

The amount will be calculated based on the amount you paid for your travel insurance that was more than the advertised rate. The amount will also include any interest owed since your date of purchase.

Who do I contact if I have some issues with my digital card?

If you require help, please contact support@karta.com.au or call our team on 1300 401 177

How do I make a purchase online?

To use the card online, simply checkout as you would with any other credit or debit payment option. Our cards are created by Mastercard so they need to be used like a credit/debit card, not like a traditional gift card.To retrieve your card number, expiry date and CVV, go to the Karta App and:

  1. Tap on your Karta Card
  2. Click on ‘Reveal Card Info’

** Remember to keep these details secure.

Where can I view my balance?

Your balance is located on the bottom left-hand corner of your card

Leisurecom | Ecruising travel

Submitted by Madhvi on Tue, 04/23/2024 - 06:49
10% discount on your Travel Insurance

If you are looking for great value travel insurance, InsureandGo can provide you with a competitive policy. Customise your cover to fit your travel needs and take advantage of our 10% off discount on travel insurance.

Simply enter the promotional code “LCOM10” into the promotional code box above to apply your discount.

Ecrusing travel logo Most Common Questions
I have an elderly parent, am I covered if I have to cancel or cut my trip short due to something happening to my parents?

With our Silver and Gold policies, we do offer cover for cancelling your trip prior to departure due to the unforeseeable accident, illness or injury of one of your parents. Your parents must live in Australia and be in Australia at the time, and this cover does not include any cover for pre-existing medical conditions.

Do you cover travel delays?

We will reimburse the cost of your necessary additional meals and accommodation expenses up to the amount in your policy, if any individual leg of your trip is delayed for more than 12 hours, as long as you eventually go on the holiday. Sub-limits per 12 hours apply.

Does your insurance cover damage to a rental car?

Our Silver and Gold policies cover your rental car excess for up to $4,000 and $8,000 respectively, but not for motorbikes. For a rental car to be covered, you need to make sure that it is insured (confirmed by the rental company), as we do not pay for full damages to a rental car, only your excess.

I’m taking out the top cover, am I covered for anything that can go wrong on my trip?

Our premiums would be astronomical if we could do that! There are limits and exclusions to all travel insurance policies, so we strongly advise you to read our product disclosure statement.

Why Travel With Us?
Icon - World
Travel with an award-winning travel insurance company
Cover for connecting flights^
Travel delay cover up to $3,000 with Gold policies*
Icon - Backpack
Unlimited dependent children up to the age of 18 insured for free^
All pre-existing conditions considered
Baggage covered up to $15,000 on Gold Policies * Sublimits apply.
Unlimited cover
Unlimited cancellation cover in our Gold Policy*
Icon - Letter i
Rental vehicle excess waiver cover up to $8,000 with Gold policies*
Follow us to keep up to date with competitions, giveaways and all things travel

InsureandGo is rated 4.0 from 6,042 reviews

Ecruising

* Features listed above are for international travel policy holders, Domestic travel PDS is available here. Please read the domestic PDS to decide if our cover is right for you.

^Children (including fostered or adopted children) travelling with either their parents or grandparents will be provided with travel insurance cover for no additional cost (any pre-existing medical conditions may incur an additional charge). This is provided they are under 18 years of age, named on the Policy Schedule and are financially dependent on either their parents or grandparents. No cover is available for children who are born overseas during your trip.

travel

 

Customer Remediation - April 2024

Submitted by Claudia on Fri, 04/19/2024 - 03:56

Customer Remediation

April 2024

 

Dear customers, 

 

We are reaching out today regarding your purchase of a couples travel insurance policy with us. 

It has come to our attention that the couples/family discount of 10% was not applied to your natural disaster add-on and thus you have been overcharged.


We sincerely apologise for this oversight and want to assure you that we have taken the steps to prevent this from happening in the future. Your satisfaction is our priority, and we are committed to providing you with the best possible service.
 

To make amends for this error, we will be refunding you the overcharged amount plus interest. We hope this gesture demonstrates our commitment to ensuring your satisfaction with our services.

 

Simply email your bank details to info@insureandgo.com.au or submit your information here and our team will process a manual refund of the amount owed to you.

 

If you have any questions and would like to speak with us in more detail, we invite you to contact us via email at info@insureandgo.com.au or by phone at 1300 401 177.


We apologise again for any inconvenience caused by this error and appreciate your understanding as we work to correct it.

 

Kind regards, 


Insure&Go

Frequent values by Entertainment Book

Submitted by Madhvi on Mon, 04/15/2024 - 05:44
15% discount on your Travel Insurance

If you are looking for great value travel insurance, InsureandGo can provide you with a competitive policy.

Customise your cover to fit your travel needs and take advantage of 15% off on our Domestic, International and Cruise policies for Frequent Values subscribers.

Simply enter the promotional code “Frequent15” into the promotional code box above to apply your discount.

Frequent Values Logo Most Common Questions
1. I have an elderly parent, am I covered if I have to cancel or cut my trip short due to something happening to my parents?

With our Silver and Gold policies, we do offer cover for cancelling your trip prior to departure due to the unforeseeable accident, illness or injury of one of your parents. Your parents must live in Australia and be in Australia at the time, and this cover does not include any cover for pre-existing medical conditions.

3. Do you cover travel delays?

We will reimburse the cost of your necessary additional meals and accommodation expenses up to the amount in your policy, if any individual leg of your trip is delayed for more than 12 hours, as long as you eventually go on the holiday. Sub-limits per 12 hours apply.

2. Does your insurance cover damage to a rental car?

Our Silver and Gold policies cover your rental car excess for up to $4,000 and $8,000 respectively, but not for motorbikes. For a rental car to be covered, you need to make sure that it is insured (confirmed by the rental company), as we do not pay for full damages to a rental car, only your excess.

4. I’m taking out the top cover, am I covered for anything that can go wrong on my trip?

Our premiums would be astronomical if we could do that! There are limits and exclusions to all travel insurance policies, so we strongly advise you to read our product disclosure statement.

Why Travel With Us?
Winner
Travel with an award-winning travel insurance company
Unlimited cover
Unlimited cancellation cover in our Gold Policy*
All pre-existing conditions considered
All -pre-existing medical conditions considered
Icon - Backpack
Unlimited dependent children up to the age of 18 insured for free^
Unlimited cover
Natural Disaster cover available
Icon - Letter i
Rental vehicle excess waiver cover up to $8,000 with Gold policies*
Follow us to keep up to date with competitions, giveaways and all things travel

Insure&Go is rated 4.0 from 6,625 reviews

Frequent values by Entertainment Book

^Children (including fostered or adopted children) travelling with either their parents or grandparents will be provided with travel insurance cover for no additional cost (any pre-existing medical conditions may incur an additional charge). This is provided they are under 18 years of age, named on the Policy Schedule and are financially dependent on either their parents or grandparents. No cover is available for children who are born overseas during your trip.

travel

 

Seniors Card Victoria bonus

Submitted by Madhvi on Mon, 04/15/2024 - 05:11
15% off Travel Insurance for Seniors Card holders

InsureandGo understands that Seniors love to travel, so we’ve created a travel insurance product that suits the needs of the senior traveller.

Our products have been recognised by Canstar in 2013, 2014, 2015, 2019, 2022, 2023 and 2024. Recently, we won the Canstar Award for “Outstanding Value - International Travel Insurance", for the 2nd consecutive year and "Outstanding Value - Seniors Travel Insurance”, for the 3rd consecutive year.

In 2024, we received the Finder 2024 Award for “Trusted Brand - Travel Insurance”, and the WeMoney 2024 Award for “Best for Seniors Travel Insurance”. Find out more here. 

Simply quote the promo code: “SENVIC15” to save 15% on travel insurance.

If you’ve got more questions, scroll for our FAQs, or give us a ring at 1300 401 177.

Seniors Card logo Most Common Questions
1. I am currently 64; do I still count as a Senior?

We offer discounts for all people who are members of Seniors. If you are 64 and hold a senior membership card, you may be entitled to a discount with us.

3. Do you cover pre-existing medical conditions?

A pre-existing medical condition is any condition for which you have received medical advice, treatment or medication in the last five years. Our policies cover many pre-existing conditions; to see if we cover yours, please complete our medical assessment online or over the phone. Please note, failing to declare a pre-existing condition can void your policy.

5. Does your insurance cover damage to a rental car?

Our Silver and Gold policies cover your rental car excess for up to $4,000 and $8,000, respectively ($7,500 for Domestic Gold level), but not for motorbikes. For a rental car to be covered, you need to make sure that it is insured (confirmed by the rental company), as we do not pay for full damages to a rental car, only your excess.

2. Is there a Senior’s travel insurance policy I need to purchase?

No. Simply select the trip type that best describes your journey.

4. Do you cover travel delays?

We will reimburse the cost of your necessary additional meals and accommodation expenses up to the amount in your policy, if any individual leg of your trip is delayed for more than 12 hours, as long as you eventually go on the holiday. Sub-limits per 12 hours apply.

6. I’m taking out the top cover, am I covered for anything that can go wrong on my trip?

Our premiums would be astronomical if we could do that! There are limits and exclusions to all travel insurance policies, so we strongly advise you to read our product disclosure statement to check limits and exclusions) to see if our product is right for you.

Why Travel With Us?
Cover up to 100 years of age
Cover up to 100 years young (Cruise and Bare Essential policies cover up to the age of 79)
Unlimited cover
Cancellation cover up to $50,000 or unlimited, subject to policy type
Icon - Letter i
No upfront medical certificates/assessments
All pre-existing conditions considered
Baggage covered up to $2,000 or up to $15,000, subject to policy type and level of cover. Sublimits may also apply.
Icon - Medical
14 day cooling off period
Unlimited cover
Unlimited overseas medical expenses
Follow us to keep up to date with competitions, giveaways and all things travel

Insure&Go is rated 4.0 from 6,625 reviews

Seniors Card Victoria

travel

 

Your Guide to Rental Car Excess Waivers: Save Money and Travel Confidently

 

Renting a car can be a fantastic way to explore new destinations with flexibility and convenience. However, it often comes with the potential for unexpected costs, such as rental car excess fees. This is where a rental car excess waiver can save you money and provide peace of mind. In this guide, we'll explain what a rental car excess waiver is, why you need it, and how to make the most of it.

Understanding Rental Car Excess

When you hire the car from car rental companies, you’ll be required to sign a rental vehicle agreement. This agreement includes an excess amount, which is the amount you are liable to pay if the rental car is damaged or stolen. This excess can be quite high, ranging from a few hundred to several thousand dollars. If the vehicle sustains any damage, including underbody damage, or is involved in an accident, the motor vehicle rental company will charge you for the cost of repairs up to the excess amount.

What is a Rental Car Excess Waiver?

A rental car excess waiver is an optional insurance policy that reduces or eliminates the excess amount you would need to pay in case of damage or theft. Here are two common types of waivers:

  1. Excess Reduction: This option reduces the excess amount to a lower, more manageable figure. For example, if the standard excess is $5,000, an excess reduction might lower it to $500.

  2. Zero Excess: This option eliminates the excess amount entirely, meaning you won’t have to pay anything out of pocket if the rental car is damaged or stolen.

Benefits of a Rental Car Excess Waiver

  1. Financial Protection: The primary benefit of a rental car excess waiver is financial protection. It ensures that you won’t be hit with a hefty bill if something goes wrong with the rental car.

  2. Peace of Mind: Knowing that you’re covered in case of an accident or theft allows you to enjoy your trip without worrying about potential costs.

  3. Convenience: Many car rental companies offer rental car excess waivers as part of their rental packages, making it easy to add this coverage when you book your car.

  4. Coverage for Additional Drivers: Some rental car excess waivers also cover additional drivers listed on the rental vehicle agreement, providing comprehensive protection for everyone who will be driving the car.

Choosing the Right Rental Car Excess Waiver

When selecting a rental car excess waiver, consider the following factors:

  1. Cost: Compare the cost of the rental car excess waiver with the potential excess amount you would need to pay. Ensure that the waiver provides good value for money.

  2. Coverage: Check what is included in the waiver. Some waivers may cover additional items such as windscreen and tyre damage, while others may not.

  3. Rental Company Policies: Different rental companies have different policies regarding rental car excess waivers. Make sure to read the terms and conditions carefully to understand what is covered and any exclusions that may apply.

  4. Third-Party Insurance: Consider purchasing rental vehicle excess insurance from a third-party provider. This can sometimes be more cost-effective than buying it directly from the rental company.

  5. Product Disclosure Statement: Always read the product disclosure statement (PDS) provided by the insurer for full details about the coverage, exclusions, and claims process.

Why You Need Rental Car Excess Insurance

Even if you have travel insurance, it may not cover the full cost of rental car excess. Therefore, having a rental vehicle excess cover specifically designed for car rentals can fill this gap and ensure you're fully protected. Additionally, some credit cards offer rental car excess coverage as a benefit, so check your card's terms and conditions to see if you're already covered.

Conclusion

A rental car excess waiver is an essential consideration for anyone renting a car. It provides financial protection, peace of mind, and convenience, ensuring that you can enjoy your trip without worrying about unexpected costs. By understanding how excess waivers work and choosing the right coverage for your needs, you can travel confidently and focus on making the most of your journey.

 

Taiwan’s Earthquake, Where to now?

Taiwan has recently been struck by its most powerful earthquake in recent years, bringing about significant considerations for travellers. It’s imperative to remain vigilant by continuously checking the latest updates and adhering to any advice or directives from local authorities. The earthquake has led to the disruption of certain train services and caused damage to roads, making it crucial for travellers to reassess their journey plans.

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3999. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

Am I Still Covered For Claims Related To This Event?

  • If you bought your policy before 12:00am (AEDT) on 4th April 2024, you are covered for claims arising from this event, provided that you purchased natural disaster cover as an add-on to your policy.
  • If you bought your policy after 12:00am (AEDT) on 4th April 2024, you are not covered for claims arising from this event, even if you purchased natural disaster cover as an add-on to your policy. However, we will assess your situation considering all aspects of the case.

If you wish to cancel or amend your pre-booked travel arrangements as a result of this event, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. We understand some airlines provide penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.

Important Information: You will not be covered for any claims related to this event if you did not buy the natural disaster cover add-on, regardless of when you bought your policy. However, all medical claims related to natural disasters are covered automatically on all our international policies, regardless of whether you purchased the natural disaster cover add-on. 

Stay Safe at Sea: Understanding Cruise Ship Safety

 

Cruising offers an unparalleled way to travel, combining luxury, adventure, and convenience. However, whether you're a seasoned cruiser or a first-timer, understanding cruise ship safety is essential for a worry-free voyage. In this article, we'll explore the various aspects of cruise ship safety and why taking cruise travel insurance is a must for your next adventure.

 

Security on Cruise Ships

Security is a top priority on cruise ships. Advanced security measures are in place to protect passengers, including access control systems, surveillance cameras, and security personnel who are trained to handle various situations. These measures help prevent unauthorized access, monitor activities on board, and respond swiftly to any security concerns. Knowing your cabin number and ensuring your cabin door is securely locked are simple steps you can take to enhance your personal safety.

Emergency Preparedness

Cruise ships are equipped with comprehensive emergency preparedness plans to handle various situations, such as fires, medical emergencies, and natural disasters. Passengers are required to participate in mandatory safety drills at the beginning of each cruise, often called a muster drill. This ensures everyone knows the location of their muster station, life jackets, lifeboats, and emergency exits. Crew members are trained to manage emergencies efficiently, ensuring passenger safety in the event of an emergency.

Health and Safety Measures on Cruises

Cruise lines are committed to ensuring passenger safety through stringent health and safety measures. These measures include regular sanitation of common areas, comprehensive health screenings, and onboard medical facilities staffed with trained professionals. In light of the COVID-19 pandemic, cruise lines have also implemented additional protocols such as vaccination requirements, testing, and enhanced cleaning procedures to safeguard the health of passengers and crew. The Centers for Disease Control provides guidelines that cruise ships follow to ensure safety and health on board

Environmental Safety

Cruise lines are increasingly focusing on environmental safety to minimize their ecological footprint. Measures such as waste management, pollution control, and energy-efficient technologies are being implemented to protect the environment. Passengers are also encouraged to participate in sustainable practices during their cruise. The Safety of Life at Sea (SOLAS) convention outlines international maritime safety standards that cruise ships adhere to, ensuring life at sea is secure.

Why Cruise Travel Insurance is Essential

While cruise ships are designed with numerous safety measures, unforeseen events can still occur. Cruise travel insurance provides essential coverage for medical emergencies, trip cancellations, lost or delayed luggage, and missed ports, ensuring you are protected financially. It also includes coverage for pre-existing medical conditions, personal liability, and emergency support, offering peace of mind whether you're traveling with family, kids, or seniors. With comprehensive protection, you can fully enjoy your cruise, knowing you're covered for a wide range of potential issues.

Conclusion

Understanding cruise ship safety is crucial for a secure and enjoyable voyage. From health and safety measures to environmental practices, cruise lines are dedicated to protecting passengers. However, taking cruise travel insurance adds an extra layer of protection, ensuring you are covered for medical emergencies, trip cancellations, lost belongings, and more. So, before you set sail on your next adventure, make sure you have the right travel insurance to keep you covered and enjoy your cruise with peace of mind. Always be mindful of your personal safety, adhere to local laws during shore excursions, and use your credit card wisely while traveling.

 

 

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