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Israel and the Occupied Palestinian Territories – Do Not Travel

Date published: 18/06/2025

Following military strikes in Iran, Smartraveller have raised their level of advice and now advise, do not travel to Israel and the Occupied Palestinian Territories due to the volatile security situation, armed conflict, civil unrest and terrorism. 

If you’re travelling, or are about to travel

If you have been directly impacted by this event, we strongly advise you to please call our 24-hour emergency assistance team immediately on  +61 2 9333 3999. We further urge you to follow the guidance and instructions provided by local authorities and emergency services, the DFAT Smartraveller website.

Our policies do not cover claims arising from travelling in, to, from, or through a country or area subject to a Do Not Travel warning by the Australian Government through Smartraveller.

Our policies contain exclusions for use of military force that may exclude cover for this event. 

Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Please retain all supporting documentation evidencing expenses incurred. Please remember, under the terms of your policy, you are required to take reasonable steps to avoid or minimise any loss.  

If you have purchased a policy with us, you can make a claim at any time. If you need to submit a claim, please complete a claim on our claims portal and if you need help doing this, please contact us. All claims are assessed on a case-by-case basis under the terms and conditions of the Product Disclosure Statement.

 

Click Frenzy Mayhem Sale 2025

Submitted by Claudia on Sat, 06/07/2025 - 12:00
Limited Time Only: 15% off All Policies for Click Frenzy Mayhem

Planning a trip soon or later this year? Don’t miss your chance to save! Insure&Go is offering 15% off all travel insurance policies during the Click Frenzy Mayhem Sale, starting Tuesday, 13th May until Thursday, 15th May 2025.


Whether you're booking a last-minute getaway or planning a dream trip months ahead, you can customise your travel insurance to suit your needs and save while you're at it.


To claim your discount, simply enter the promo code FRENZY15 at checkout.


Save the date and get covered. Let the Mayhem... BEGIN!

Most Common Questions
1. What does ‘excess’ mean?

Applies per person, per event, per claim.

You can choose the excess you want ($100, $200, $0), but be aware that this will change the price of your initial premium. Our standard excess amount is $100, but you can decide to remove or double this amount through the purchase process.

3. Do you cover flight delays after departure?

Under the Insure&Go Silver and Gold levels of cover, we will reimburse the cost of your necessary additional meals and accommodation expenses if, during a trip, any individual leg of your trip is delayed for more than 12 hours.

The amount you can claim varies depending on the level of cover that you have purchased with us.

Please refer to the policy wording documents for full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply.

5. When should I buy travel insurance?

Purchasing earlier won’t cost you any more money, as you will only pay for the travel period covered by your policy. The sooner you purchase, the longer you can take advantage of cancellation cover if it’s included as a part of your cover. This can help you recover prepaid travel costs should you need to cancel your trip for covered reasons before you begin your journey.

Your prepaid travel costs, such as flights, accommodation, and tours, are covered if you cancel your trip due to employment redundancy, a natural disaster, pregnancy-related situations, or the injury, illness, serious damage to your home in Australia, or the death of someone in your travelling party or a relative based in Australia.

2. What is covered by travel insurance?

When purchasing with Insure&Go, you will have the option to choose between three different levels of cover: Bare Essentials, Silver, and Gold.

Bare Essentials is the most basic level of cover, which includes essential coverage such as medical expenses, personal liability, emergency expenses, and baggage cover.

Silver includes all of this but covers you for a lot more, including trip cancellation, travel delay expenses, and more.

Gold Policies cover everything in the Bare Essentials and Silver levels, though it insures you at a higher cash value, and additionally includes cover for special events, hijacking, pet care, and journey resumption. All pre-existing medical conditions are considered for all three levels of cover.

If you opt for an annual policy^(not currently available) over a single trip policy^, you will be covered for unlimited international trips over a 12-month period.

Annual policies include unlimited overseas medical expenses, unlimited cancellation cover, and baggage covered up to $15,000 on Gold Policies.

To customise your policy, there are several additional upgrades available that offer coverage for winter sports, adventure sports, golf, business equipment, and natural disasters.

Insure&Go offers one of the most comprehensive policies when it comes to pregnancy travel insurance, covering you up to and including your 30th week if you are expecting a single child or up until your 24th week if expecting multiple babies.

Read the Product Disclosure Statement for more information.

4. Do you cover pre-existing medical conditions?

A pre-existing medical condition is any condition for which you have received medical advice, treatment or medication in the last five years.

Our policies cover many pre-existing conditions; to see if we cover yours, please complete our medical assessment online or over the phone.

Please note that failing to declare a pre-existing condition can void your policy.

6. Why travel insurance is important for my trip?

The important reason for purchasing a policy is to gain coverage for overseas medical expenses, which can prove to be extremely expensive in many countries should you require it.

The Australian Government or Medicare won’t be able to help you with overseas medical expenses, and although Australia has a number of reciprocal healthcare agreements with other nations, this will not provide financial assistance for the transportation of very ill patients back to Australia to receive treatment.

Some countries might ask you for a copy of your insurance policies before granting a tourist visa. Check Smart Traveller to understand which countries will ask you to purchase a policy before applying for a visa.

Despite not providing medical coverage within Australia, Domestic Travel Insurance is important for providing you with coverage for situations such as trip cancellation, lost or stolen luggage and personal belongings, trips disrupted by natural disasters, and more.

Read the Product Disclosure Statement for more information.

Why Travel With Us?
Unlimited cover
Unlimited overseas medical expenses
Unlimited cover
Unlimited cancellation cover in our Gold Policy
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Baggage covered up to $8,000 with Gold policies
Icon - Medical
24 hour emergency assistance
All pre-existing conditions considered
All medical conditions considered online or over the phone
Pregnancy cover for up to 30 weeks
Pregnancy cover for up to 30 weeks
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Insure&Go is rated  4.0 from 6,763 reviews

Click Frenzy Mayhem Sale 2025

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Tropical Cyclone Tam

Date published: 17/04/2025

As of 17th April 2025, significant winds from Cyclone Tam continue to affect the upper North Island of New Zealand and will extend to the South Island this evening. Combined impacts from the winds and rain are expected. (Metservice.com)

If you’re travelling, or are about to travel

If you are directly affected by this event and need assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3999. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website. 

Policies purchased prior to 17th April 2025:  Customers may be covered for claims arising from this event. 

Policies Purchased on or after 17th April 2025: Customers are not covered for claims arising from this event. However, we will assess each situation on a case-by-case basis. 

 Please read carefully the full terms and conditions of any travel insurance policy before purchasing. 

 If you have purchased a policy with us, you can make a claim at any time. We will assess it according to the terms and conditions outlined in the PDS.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Please retain all supporting documentation evidencing expenses incurred.  Please remember, under the terms of your policy, you are required to take reasonable steps to avoid or minimise any loss.

If you need to submit a claim, please complete a claim on our claims portal, and if you need help doing this, contact us.

If you have any other queries, please get in touch.

What does the Cruise option cover?

Insure&Go’s Cruise option covers a single return journey, ranging from 3 to 365 days, that departs from Australia and includes travel on ships or other sea vessels. 

This option covers you for the land, air, and cruise parts of your journey, so you don’t need a single trip and a cruise policy if your whole trip or part of your trip involves any travel by cruise ship.

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