Thunderstorms hit the United Arab Emirates (UAE) earlier this week, bringing to Dubai rain worth more than a year within 24 hours and transforming a desert landscape into waterlogged chaos. The downpour, which began late Monday and intensified on Tuesday, left highways flooded and Dubai International Airport grappling with flight disruptions. The Dubai airport said, "We advise you NOT to come to the airport, unless absolutely necessary. Flights continue to be delayed and diverted. Please check your flight status directly with your airline... We are working hard to recover operations as quickly as possible in very challenging conditions."
If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3999. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.
Am I Still Covered For Claims Related To This Event?
If you wish to cancel or amend your pre-booked travel arrangements as a result of this event, we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. We understand some airlines provide penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details.
Important Information: You will not be covered for any claims related to this event if you did not buy the natural disaster cover add-on, regardless of when you bought your policy. However, all medical claims related to natural disasters are covered automatically on all our international policies, regardless of whether you purchased the natural disaster cover add-on.
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Most Common Questions
With our Silver and Gold policies, we do offer cover for cancelling your trip prior to departure due to the unforeseeable accident, illness or injury of one of your parents. Your parents must live in Australia and be in Australia at the time, and this cover does not include any cover for pre-existing medical conditions.
We will reimburse the cost of your necessary additional meals and accommodation expenses up to the amount in your policy, if any individual leg of your trip is delayed for more than 12 hours, as long as you eventually go on the holiday. Sub-limits per 12 hours apply.
Our Silver and Gold policies cover your rental car excess for up to $4,000 and $8,000 respectively, but not for motorbikes. For a rental car to be covered, you need to make sure that it is insured (confirmed by the rental company), as we do not pay for full damages to a rental car, only your excess.
Our premiums would be astronomical if we could do that! There are limits and exclusions to all travel insurance policies, so we strongly advise you to read our product disclosure statement.
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* Features listed above are for international travel policy holders, Domestic travel PDS is available here. Please read the domestic PDS to decide if our cover is right for you.
^Children (including fostered, or adopted children) travelling with either their parents or grandparents will be provided with travel insurance cover for no additional cost (any pre-existing medical conditions may incur an additional charge). This is provided they are under 18 years of age, named on the Policy Schedule and are financially dependent on either their parents or grandparents.
