If you have purchased a travel insurance policy from InsureandGo Australia and you feel that it is no longer suitable, or you have noticed an error with your insurance, please contact us as soon as possible. Our customers have a 21-day cooling-off period, so you can cancel your policy, get a full refund or choose a better policy to suit your needs within this period.
Please be aware that the cooling-off period does not apply if you have already travelled or made a claim on your policy.
If you cancel after this 21-day period, we will refund you a proportion of the premium for the outstanding period of cover, less any government charges and taxes that we cannot recover.