Lodge your travel insurance claim

If your claim is related to COVID-19, check this help document before starting the process so that you can successfully submit a claim to us.

Lodging a travel insurance claim with us is easy, and you can even do it from your lounge room, if you like.

You'll need to have a few supporting documents handy, starting with your policy number. Don't worry, we'll talk you through everything you need to attach to successfully lodge your claim. You can expect to hear back within about ten business days - although after peak travel times. we get pretty busy, so please be patient.  Lodge my claim online

If you prefer to post your forms in, that's perfectly fine too, just follow the links and instructions here.