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20% discount on your Travel Insurance

Planning a trip soon or later this year? Don’t miss your chance to save! Insure&Go is offering Frequent Values subscribers 20% off Domestic, International, Cruise & Annual Multi-Trip Travel Insurance policies.

Whether you're booking a last-minute getaway or planning a dream trip months ahead, you can customise your travel insurance to suit your needs and save while you're at it.

To claim your discount, simply enter the promo code FV20 in the quotation box above.

Offer ends on 30th August 2026.

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Why Travel With Us?

Winner
Travel with an award-winning travel insurance company
Unlimited cover
Unlimited cancellation cover in our Gold Policy*
All pre-existing conditions considered
All -pre-existing medical conditions considered
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Unlimited dependent children up to the age of 18 insured for free^
Unlimited cover
Natural Disaster cover available
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Rental vehicle excess waiver cover up to $8,000 with Gold policies*

Most Common Questions

What is the excess on my travel insurance policy?

Excess is the amount of money you agree to pay should the unfortunate happen, and you need to make a claim to your insurer. It applies per person, per event. For example, if your excess is $100 and you make a successful claim for a doctor’s bill, $100 will be deducted from the total amount paid.

The default excess is $200; you may choose from $0, $100 or $200 during the quotation process, depending on your preferences.

For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Product Disclosure Statement (PDS) here.

I am overseas right now. Can I buy a travel insurance policy?

Yes. If you've already started your trip, you can still purchase a policy. However, a 72-hour waiting period applies from the time of purchase.

During this waiting period, cover is limited to:

  • Section B – Medical Expenses
  • Section C1 – Additional Emergency Expenses

and only for new injuries that happen after your policy start date. All other benefits begin once the 72-hour waiting period has ended.

If you already have an InsureandGo Australia policy, you may be eligible to extend your existing cover instead. Contact InsureandGo Australia to discuss your options.

Does your insurance cover damage to rental cars and rental motorbikes?

InsureandGo Australia's Rental Car Excess Waiver may cover the rental vehicle excess you're required to pay if your rental car is damaged or stolen during your trip, up to the limits outlined in your policy. This benefit is included with Silver and Gold policies and is not available with Bare Essentials.

Please note that this cover applies to the rental car excess only and does not replace the rental company's insurance or provide third-party liability cover. Rental cars are defined in our policy as:

  • Campervan or motorhomes under 6 tonnes; or
  • Coupe, 4WD, hatchback, minibus, people mover, sedan, station wagon or SUV; or
  • Motorcycles or mopeds,
  • with less than 9 seats, owned by a licensed rental company or agency, which you have agreed to hire from them according to the terms of your rental agreement.

For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Product Disclosure Statement (PDS) here.

Can I extend my travel insurance while I'm overseas?

Yes. You can extend your travel insurance policy while you're away by contacting InsureandGo Australia before your policy expires. Extensions are available once only, up to the maximum trip length allowed under your policy, and an additional premium will apply.

Here is a list of the maximum trip lengths:

Single-trip, Cruise & Domestic

  • 365 days if you are aged 64 or under;
  • 90 days if you are aged 65 or over (unless you are aged 80 or over, and select a Worldwide Including travel plan);
  • 35 days if you are aged 80 or over, and select a Worldwide Including travel plan.

If your trip is unexpectedly delayed due to circumstances outside your control, your cover may be automatically extended until you can return home by the quickest and most direct route (up to 12 months, subject to policy terms).

For assistance, call +61 2 7201 9532 or email info@insureandgo.com.au.

Can I get cover for pre-existing medical conditions?

Pre-existing medical conditions aren’t automatically covered, but cover for these may be provided through a medical assessment. You can complete this assessment online during the quotation process or speak with our team over the phone.

A pre-existing medical condition refers to any diagnosed medical condition for which you or any insured person has suffered from or has received any form of medical advice, treatment or medication in the past 2 years.

To determine if your condition can be covered, simply complete the medical assessment. If you prefer to do this over the phone, our team is happy to assist.

For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Product Disclosure Statement (PDS) here.

I'm taking out the top cover, am I covered for anything that can go wrong on my trip?

The premiums would be astronomical if we could do that! There are terms, conditions, limits, sub-limits and exclusions within our travel insurance policies; please refer to the relevant Product Disclosure Statement (PDS) here to see if our product is right for you.

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^Children (including fostered or adopted children) travelling with either their parents or grandparents will be provided with travel insurance cover for no additional cost (any pre-existing medical conditions may incur an additional charge). This is provided they are under 18 years of age, named on the Policy Schedule and are financially dependent on either their parents or grandparents. No cover is available for children who are born overseas during your trip.