If you’ve got any travel insurance related questions, queries or comments, please get in touch.
Emergency assistance
Phone (Reverse Charge): +612 9333 3999
Sales and Service
Check our Frequently Asked Questions.
Email: info@insureandgo.com.au
Please note we are unable to provide prices/quotes by email. If you require a quote for an upcoming trip, call us on 1300 401 177 or get a quote online.
Phone (within Australia): 1300 401 177
Phone (outside Australia): +612 7201 9532
Our call centre is experiencing a higher volume of calls than anticipated, and we sincerely apologise for any extended wait times.
Standard Operating Hours
- Monday – Friday: 9am to 5pm (AEST)
- Saturday & Sunday: Closed
- Thursday 25th - ANZAC day - Closed
Claims
The easiest way to submit and check the status of your claim is through our online claims portal.
If you experience issues, please send us an email to assistance@insureandgo.com.au
or you can call us on our Emergencies & Claims line at +612 9333 3999
Complaints
Post:
Customer Services
InsureandGo Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW
Please check our Internal Dispute Resolution Process here.
Accessibility Services
We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.
For more information, please visit National Relay Service (NRS) website.
1. TTY (Speak and Read, Type and Read, and Type and Listen)
This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
Dial 133 677 then ask for 1300 401 177.
2. Voice Relay
This is a speak-and-listen relay service for people who have speech limitations to use the phone.
Dial 1300 555 727 then ask for 1300 401 177.
3. SMS Relay
This is a speak-and-listen relay service for people who have speech limitations to use the phone.
Dial 1300 555 727 then ask for 1300 401 177.
Customers Experiencing Vulnerability
We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:
If you have language preference other than English
At your request:
- We can provide information about our services in different languages.
- You can write to us in your preferred language and we will have your correspondence translated.
- We can arrange for our correspondence to be translated into your preferred language.
Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.
Our Office
Whistleblowing Channel
https://generali.whispli.com/speakup
We use our Generali Group whistleblowing channel above for reporting through the internet. For more information on this and alternative whistleblowing contacts, please click here.