We advise all travellers to and from Bali to contact your airline to monitor the status of your flight.
- Jetstar: 131 538 (from Australia), 001 803 852 9779 (from Indonesia)
- Virgin Australia: 13 67 89 (from Australia), 00 1803 061 2002 (from Indonesia)
- Air Asia: 1300 760 330
- Garuda Indonesia: 0011 62 21 23519999
Current Policy Holders: Please contact InsureandGo’s 24 hour emergency assistance on +612 9333 3999 for further questions or enquiries.
No policy holders: Please contact our Customer Service Line on 1300 401 177 or info@insureandgo.com.au
- Monday – Thursday – 8.30am-7pm (AEST)
- Friday – 8.30am – 6pm (AEST)
- Saturday – 9am-5pm (AEST)
- Sunday – CLOSED
Please note: Any policies purchased after 12:00pm AEST on Tuesday, 3rd 11/will not be covered under Natural Disaster for the Bali Ash Cloud in Mt Rinjani, as this is a foreseen event.