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Status Update: Volcanic ash from an eruption at Mt Rinjani causing flight cancellations.

Thu, 12/17/2015 - 00:00 /

Country Guides

We advise all travellers to and from Bali to contact your airline to monitor the status of your flight.

Jetstar: 131 538 (from Australia), 001 803 852 9779 (from Indonesia)
Virgin Australia: 13 67 89 (from Australia), 00 1803 061 2002 (from Indonesia)
Air Asia: 1300 760 330
Garuda Indonesia: 0011 62 21 23519999

Current Policy Holders: Please contact InsureandGo’s 24 hour emergency assistance on +612 9333 3999 for further questions or enquiries.

No policy holders: Please contact our Customer Service Line on 1300 401 177 or info@insureandgo.com.au

Monday – Thursday – 8.30am-7pm (AEST)
Friday – 8.30am – 6pm (AEST)
Saturday – 9am-5pm (AEST)
Sunday – CLOSED

Please note: Any policies purchased after 12:00pm AEST on Tuesday, 3rd 11/will not be covered under Natural Disaster for the Bali Ash Cloud in Mt Rinjani, as this is a foreseen event.