November 2025: Typhoon Kalmaegi

6 November 2025: 

On 04 November 2025 Typhoon Kalmeagi hit the Phillipines, causing torrential rain, widespread flooding and disruption to travel services. It is currently making its way toward Vietnam. 

Typhoon  Kalmaegi is expected to impact Vietnam in the coming days. Heavy rain and dangerous winds are expected, which may cause flash flooding and landslides. Transport, including airport closures and flight cancellations, along with essential services, may also be affected.

If you’re travelling, or are about to travel

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3999.

We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

Policy Coverage:

Policies purchased before 12:00PM AEST on 6 November 2025: 

Customers may have provision to claim for an incident arising from this event, provided they purchased the natural disaster cover add-on. 

We encourage those affected to submit a claim, which will be assessed in line with the terms and conditions outlined in their Combined Financial Services Guide and Product Disclosure Statement (PDS). Each claim is reviewed individually, considering the relevant limits, conditions, and exclusions.

Policies purchased after 12:00PM AEST on 6 November 2025: 

Please be aware our policies contain exclusions for known events. Customers are not covered for claims arising from this event, even if they purchased the natural disaster cover add-on. However, we will assess each situation on a case-by-case basis. 

We recommend impacted customers speak with their travel agent as soon as possible to help reduce any potential out-of-pocket costs. 

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses.  

You can submit a claim at any time after your policy has commenced. All claims will be assessed in line with the terms and conditions outlined in the combined Product Disclosure Statement (PDS) and Financial Services Guide. Each claim is reviewed individually, considering the relevant limits, conditions, and exclusions.

If you need to submit a claim, please complete a claim on our claims portal, and if you need help doing this, contact us.

If you have any other queries, please get in touch.