Dedicated to the Australian Traveller: The InsureandGo Story
InsureandGo Australia is a leading travel insurance specialist dedicated exclusively to preparing Australians for their adventures at home and abroad.
While we share a name with our UK and Irish counterparts, InsureandGo Australia is a distinct entity designed specifically for the unique needs of the Australian market. From our headquarters in Sydney, we create policies that reflect the way Australians travel, whether it’s a quick trip to Bali, a domestic cruise, or a year-long trek through Europe.
Since launching in Australia in 2012, we have focused on one thing: providing comprehensive, great value cover that’s easy to understand and puts the needs of travellers first.
Why 2 million+ Australians Have Chosen Us
At InsureandGo, we don’t just sell policies; we deliver added peace of mind. Our reputation is built on a foundation of medical care and support, fast claims handling, and award-winning service.
- Award-Winning Insurance: Don’t take a word for it. InsureandGo Australia is a multi-year recipient of the Canstar Outstanding Value Award, as well as recognition from Finder and WeMoney. InsureandGo Australia has earned 20+ industry awards in the past decade. Our products have been recognised by Canstar in 2013, 2014, 2015, 2019, 2022, 2023 and 2024. In 2024, we won the Canstar Award for “Outstanding Value - International Travel Insurance", for the 2nd consecutive year and "Outstanding Value - Seniors Travel Insurance”, for the 3rd consecutive year. In 2024, we received the Finder 2024 Award for “Trusted Brand - Travel Insurance” and the WeMoney 2024 Award for “Best for Seniors Travel Insurance”.
- Top Rated Travel Insurance: Insure&Go Australia won Top Rated Travel Insurance in the 2026 ProductReview.com.au Awards. Our travel insurance products are rated 4.7 stars on Trustpilot, 4.2 stars on Google, and 4.2 on ProductReview.com.au as of January 2026
- Proven Scale: We have insured over 2 million Australian trips, managing from lost luggage to complex medical emergencies
- Local Expertise: Our team understands Australian-specific travel risks. We specialise in areas like cruise cover, pre-existing medical condition assessments and more.
The Strength Behind Your Policy
When you are thousands of kilometres from home, you need to know you have the global support you can rely on.
InsureandGo Australia is a fully owned subsidiary of Europ Assistance. Europ Assistance is a global leader in assistance and travel insurance. We support customers in over 200 countries with an extensive network of approved providers, through a range of services: travel insurance & medical assistance, roadside & mobility assistance, home & living, health, senior care, and concierge services. Founded in 1963, Europ Assistance is the pioneer of the assistance service concept, and part of the Generali Group.
Real Support When You Need It Most
Travel insurance is about support when you need it most, and we are here to help you through the unexpected.
- 24/7 Global Emergency Assistance: Our in-house and global medical and emergency team is available every hour of every day, no matter where in the world you are.
- Claims Transparency: We strive for a fast, fair, and digital-first claims process.
- Consumer Protection: We are proud members of the Australian Financial Complaints Authority (AFCA) and strictly adhere to the General Insurance Code of Practice. We are committed to transparency, fairness, and high standards of service.
Frequently Asked Questions about InsureandGo& Australia
Q: Is InsureandGo Australia the same as Insure&Go UK?
A: No. InsureandGo Australia is a separate entity with its own local underwriting, tailored specifically for the unique needs of the Australian market.
Q: Who underwrites InsureandGo Australia?
A: Our policies are underwritten by Mitsui Sumitomo Insurance Company, Limited (MSI), a global leader in the insurance sector, ensuring your policy is backed by world-class financial security.
Q: How do I contact InsureandGo Australia for a claim?
A: You can lodge a claim 24/7 via our online portal or contact our claims team during business hours. For emergencies, connect with us on phone: +612 9333 3999 or email: assistance@insureandgo.com.au, for 24/7 emergency assistance.