When you’re shopping around for travel insurance, it’s a good idea to compare your options. This can be a confusing process, so we’ve made it as easy as possible.
All our benefits are listed in an easy-to-read table so you can see what you’re getting and how much it’s going to cost you. You can compare our Bare Essentials, Silver or Gold policies, and see at a glance what the benefits are of each, the amounts you can claim and what the policy will cost you.
Our Gold policies are CHOICE recommended product for 2016. This year CHOICE has assessed 115 travel insurance policies for benefits, claims performance and price and gave our products their endorsement. We have also received CANSTAR Gold Awards in 2013, 2014 and 2015 for our policies’ affordable prices. Insurance comparison site Mozo named us Travel Insurer of the Year in 2015 and we have 98% positive rating on Feefo.
Excess is the amount you pay us in the event of a claim being approved. Our excess applies per person, per event, per claim.
You can choose the excess you want ($100, $200, $0), but be aware this will change the price of your initial premium.
Our policies only cover your flight departing and arriving to Australia directly. If your flight is delayed, and you book an alternative flight, we do not cover the cost of your new flight. We do, however, offer some compensation if your fight has been delayed for more than 12 hours in some circumstances. Unfortunately, we do not cover connecting flights.
Our Silver and Gold policies cover your rental car excess up to $4000. However, you need to make sure that the rental car is insured (confirmed by the rental company), as we do not pay for full damages to a rental car, only your excess. Please note, motorbikes are excluded.
Our premiums would be astronomical if we could do that! There are limits and exclusions to all travel insurance policies, so we strongly advise you to read our product disclosure statement (or search [ctrl+F] for key words to check limits and exclusions) to see if our product is right for you.
You need to be in Australia at the time of purchasing your insurance. If you are overseas, we are unable to offer you new or different insurance. You may be eligible to extend the dates of your existing cover, so shoot us an email and find out.
A pre-existing medical condition is any condition for which you have received medical advice, treatment or medication in the last five years. Our policies cover many pre-existing conditions; to see if we cover yours, please complete our medical assessment online or over the phone. Please note, failing to declare a pre-existing condition can void your policy.
Our policy can cover non-permanent residents who have a valid Medicare, private health insurance or overseas student travel insurance in Australia which must be valid for the entire duration of your holiday.