Emergency Assistance 24 hours a Day


InsureandGo is fully owned by Europ Assistance. Europ Assistance provides a seamless assistance service to you 24 hours a day, 7 days a week, 365 days a year through our expansive global assistance network.

Europ Assistance has a global presence in more than 200 countries, with a network of more than 750,000 assistance providers averaging 10 million assistance interventions every year. In 2019 alone, Europ Assistance helped 1.2 million travellers worldwide. The customer is the absolute focus for Europ Assistance and this is summed up in its motto: “You live, we care”. In serious emergency situations, customers know they can find comfort and empathy in Europ Assistance, an immediate global response, with reliability and efficiency.

Europ Assistance is a subsidiary of the Generali Group. Generali is one of the largest global insurance and asset management providers. Established in 1831, it is present in 50 countries in the world, with more than 72 thousand employees serving 65.9 million customers*

With this in mind, our existing and new customers can be rest assured that you are in the safest hands when travelling domestically or abroad.

To contact Europ Assistance phone:

+61 2 9333 3999 (Australia)

We accept your call Reverse Charge from anywhere in the world, your Claims & Assistance Officer will be more than happy to call you back on any number in you locality.

Please ensure that you have the insured person’s name & policy number when you call.


Useful Numbers

Emergency assistance:

+612 9333 3999

Non emergency claims:

1300 401 177

InsureandGo? Here's why...

  • Award winning travel insurance company
  • 24 hours emergency assistance
  • All medical conditions considered
  • Cover up to 100 years old (Cruise and Bare Essential policies cover up to 79 years of age)
  • Unlimited overseas medical expenses cover
  • Unlimited cancellation in our Gold policies