Travel is an incredible experience, but whether you’re planning to travel domestically or overseas, a trip away from home will always involve a certain level of planning, expense, and risk. And that’s where travel insurance comes in – a backup plan to protect you from financial loss should accidents or emergencies occur before or during your trip. This includes if you have to modify, cancel, or interrupt your trip, find yourself in need of medical assistance, or encounter damage to your personal belongings. Travel insurance policies can cover everyone; families, couples, retirees, and young solo travellers, even those with preexisting medical conditions, and they can be organised for single trips, or to cover you annually if you travel often.
Domestic travel insurance: Domestic travel insurance is a policy that will cover you for your travel within Australia. Many travellers don’t think about buying insurance for travel within their own country, but costs and expenses can add up quickly when things go wrong. Domestic tourism is worth almost $80 billion within Australia¹ (a statistic that includes both day trips and overnight holidays), so domestic insurance exists to cover you if you get stuck.
International travel insurance: International travel insurance is insurance cover for overseas holidays, and for these international trips, the Australian Government advises that travel insurance is equally as important as your passport².
The last thing you want is to end up with a policy that doesn’t cover what you need. So to get you started here’s a few things you should consider:
Nobody wants to be involved in an emergency while on holiday, but travel doesn’t always go to plan. Overseas emergency medical assistance provides you with financial assistance if you’re injured or fall sick while traveling. And this is particularly important as medical treatment in overseas countries can be incredibly expensive.
Having travel insurance means you’re covered for emergency medical evacuations, surgical and hospital treatments, and ambulance costs. We will also cover the cost of your return to Australia earlier than planned if this is medically necessary, and we consider all preexisting medical conditions.
It’s extremely inconvenient, not to mention costly if your luggage is lost, stolen, or damaged while you’re traveling. But with the appropriate cover we will pay for the value of your property at the time it was lost, stolen or damaged. Remember that all items you are claiming as lost, stolen, or damaged must be reported to the appropriate authority, usually within 24 hours, and you will need to be able to provide proof of ownership.
Losing your cash or travel documents might be your worst nightmare, but with the appropriate policy, we will pay for the cost of replacing your cash or important documents if they are lost, stolen, or damaged during your trip. This includes your passport, travellers cheques, and visas. This cover may extend to lost or stolen cash, but make sure you check the level of cover. You may not be covered in situations where your documents or cash were left unattended, and you will need to provide proof of ownership for any lost or stolen personal money.
Travel delays are an unfortunate reality these days. There are many causes, but the number of global delays per day can often be as high as the tens of thousands. If you are financially affected by a travel delay of more than 12 hours, and are covered for travel delays, we will reimburse the cost of your necessary additional meals and accommodation expenses. You should check the specifics of your cover, as some limits are applied to this, and you will be reimbursed up to the amount shown on your policy.
Many travelers prefer to hire a car on holiday for the additional freedom, however if the car is damaged, stolen, or involved in an accident, you may be responsible for paying the cost of the rental car excess. By choosing a policy with cover for rental car excess, you’re protecting yourself from this risk.
We will reimburse the rental car insurance excess charged to you through the rental car company, if a car you have rented during your trip is involved in a motor vehicle accident while you are driving, or is damaged or stolen while in your custody. Please note rental vehicle excess is available on Silver and Gold level cover up to $4,000.
We ultimately hope that your trip goes ahead as planned, but sometimes things go wrong and you may need to cancel. An insurance policy which includes cancellation cover will mean you are reimbursed for the money you lose.
This includes the cost of flights, accommodation, visas and paid for excursions or activities in the event that you are not issued with a refund. You should check the terms of your policy, as certain circumstances will not entitle you to an insurance claim, however some of the circumstances we will pay your benefit for include if the cancellation was necessary due to an injury or illness, if you cannot travel due to a natural disaster which was unknown at the time you took out your policy (make sure to include the natural disaster option in your policy), or if you become pregnant and will be more than 32 weeks pregnant after the departure date after we sold you the policy. We will also cover the cost of rescheduling your trip prior to departure if the cost of rescheduling does not exceed the cost of the cancellation.
If you need to cut your trip short while you’re overseas due to a necessary and unavoidable medical condition, an unexpected death in the family, a natural disaster which was not known at the time of purchasing your insurance (once again, be sure to include this option in your policy), or serious damage to your home in Australia, we will reimburse you for the out of pocket expenses you lost from having to cancel the remainder of your trip.
Excess is the amount you pay us in the event of a claim being approved. Our excess applies per person, per event, per claim.
You can choose the excess you want ($100, $200, $0), but be aware this will change the price of your initial premium.
Under the InsureandGo Silver and Gold levels of cover, we will reimburse the cost of your necessary additional meals and accommodation expenses, if during a trip, any individual leg of your trip, is delayed for more than 12 hours.
The amount you can claim varies depending on the level of cover that you have purchased with us. Please refer to the policy wording documents for more information.
You have 30 days from the end of your trip to submit a claim form and we will endeavour to give you a response within 10 business days. You can either lodge a claim online or download a claims form from the website and post it to us with all your supporting documents (e.g. receipts, police reports). Please contact us if you have any questions regarding the claims process.
You need to be in Australia at the time of purchasing your insurance. If you are overseas, we are unable to offer you new or different insurance. You may be eligible to extend the dates of your existing cover, so shoot us an email and find out.
A pre-existing medical condition is any condition for which you have received medical advice, treatment or medication in the last five years. Our policies cover many pre-existing conditions; to see if we cover yours, please complete our medical assessment online or over the phone. Please note, failing to declare a pre-existing condition can void your policy.
No, regrettably in order to be eligible for insurance with us you must depart from and return to Australia AND be in Australia at the time of purchasing.
¹ Australian Government - Tourism Statistics: https://www.tra.gov.au/research/domestic-tourism-by-australians/domestic-tourism-statistics/latest-domestic-tourism-statistics.
² Australian Government - Department of Foreign Affairs and Trade: http://smartraveller.gov.au/guide/all-travellers/insurance/pages/default.aspx#why-get-travel-insurance.
* Price derived from a single trip of 5 days, Individual, age 30, to New Zealand, Pacific & Bali region. Cover for pre-existing medical may require an extra premium.
** Price derived from a single trip of 21 days, Individual, age 30, to New Zealand, Pacific & Bali region. Cover for pre-existing medical may require an extra premium.
^Cover for Connecting flights does not apply for any cost incurred where your scheduled transport is delayed by less than 4 hours or any claim that results from you missing a connecting flight where the stopover was originally scheduled on your itinerary at less than 6 hours.