Volcanic Eruption on North Sulawesi (Indonesia): where to now?

If you're currently affected by the Volcanic Eruption on North Sulawesi (Indonesia), then please read these FAQs - if after reading you're still unsure about your situation, please get in touch.

There is a Volcanic Eruption on North Sulawesi. This event is considered a known event from 4th of October, 6.30pm (AEST) and therefore, any claims arising from this event are not covered.


Am I covered for the Volcanic Eruption on North Sulawesi?

  • If you purchased your policy after 6:30pm (AEST) on 4th October 2018 you are not covered for claims arising from the Volcanic Eruption on North Sulawesi, even if you purchased natural disaster cover as an add on to your policy.
  • If you purchased your policy before 6:30pm (AEST) on 4th October 2018 you are covered for claims arising from the Volcanic Eruption on North Sulawesi, provided that you purchased natural disaster cover as an add on to your policy.

Please note: medical expenses incurred due to natural disasters are automatically covered in all international policies, without having to purchase the natural disaster cover option.