Find below all travel alerts currently impacting customers.

Travel Alerts

Indonesia’s Lewotobi Laki-Laki volcano, Where to now?

Indonesia’s Mount Lewotobi Laki-Laki erupted anew, spewing ash clouds above its peak as authorities raised the volcano’s alert status to the highest level. Are you currently affected by this event? If so, read the below to learn more about how this event can affect your travels and coverage.

Tropical Cyclone Jasper, Where to now?

The following information relates to recent widespread flooding, airport closed as Jasper hits Far North Queensland. Are you currently affected by this event? If so, read the below to learn more about how this event can affect your travels and coverage.

Indonesia’s Mount Merapi (Indonesia), Where to now?

A volcano in western Indonesia erupted on Sunday. Ash from Mount Marapi, located on the island of Sumatra was observed 3,000 metres above its peak. There were no immediate reports of damage or casualties after the eruption. Are you currently affected by this event? If so, read the below to learn more about how this event can affect your travels and coverage.

Cyclone Lola: Where to now?

Tropical Cyclone Lola has become the earliest category 5 system on record for the Southern Hemisphere. it moves towards Vanuatu and other islands in the Pacific. Are you currently affected by this event? If so, read the below to learn more about how this event can affect your travels and coverage.

Israel – Gaza Conflict

InsureandGo is closely monitoring the escalating conflict in Israel and is aware of suspended routes to this region by a number of airlines. Are you currently affected by this event? If so, read the below to learn more about how this event can affect your travels and coverage.

Morocco earthquake: Where to now?

More than 2,000 people have died after a 6.8 magnitude earthquake struck Morocco on the evening of Friday, 8th of September 2023. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Maui wildfire disaster: Where to now?

After wildfires devastated one of the most popular tourist destinations in the US, officials warned visitors to stay away. Many travellers heeded the advice. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Hurricane Dora – Hawaii: Where to now?

Category 4 Hurricane Dora has maintained its intensity as it passes well south of Hawaii, knocking down power lines and trees. That motion is expected to continue for the next several days. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Wildfire in Greece: Where to now?

Wildfire in Greece: Where to now? Since last week Greece has been experiencing significant wildfires which have forced evacuations due to strong winds and successive heat waves. Please be advised that some local ferry and road services have also been closed off. Australian authorities have warned travellers heading overseas to “stay safe” amid the fires […]

Mauna Loa eruption in Hawaii USA – November 2022

Mauna Loa Volcano in Hawaii, USA erupted on 29/11/2022 at 8:30am (AEDT) and it may affect your trip plans. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Hurricane Ian in USA – September 2022

Hurricane Ian in USA – September 2022 Hurricane Ian made landfall in Florida as a category 4 storm, forcing authorities to issue evacuation orders. Are you currently affected by this event?  If so, read the below to learn more about how this natural disaster can affect your travels and coverage. If you purchased your policy […]

Covid-19 (Updated August 2022)

Covid-19 Coverage Information Updated in August 2022

Fagradalsfjall Volcano (Iceland) Where to now?

Find more information about this recent travel alert and the coverage on your policy

Foot and Mouth Disease 

Indonesia, including Bali, currently has an outbreak of foot and mouth disease affecting animals. Increased biosecurity measures are in place in Australian airports to prevent the disease spreading across our borders.

Follow Smartraveller’s advice to help minimise biosecurity risks to Australia when preparing to return.

Monkeypox Alert

On the 23rd July 2022 The World Health Organization declared the global monkeypox outbreak a public health emergency of international concern (PHEIC)

On the 28th July 2022 Australia’s Chief Medical Officer declared the increasing presence of monkeypox in the country a “communicable disease incident of national significance”.

Heatwave in Europe and UK – July 2022

Europe has been hit by extreme temperatures over the past week forcing authorities to issue the country’s first-ever red extreme heat warning. Please read here more information about this event and coverage on our policies.

Floods in Australia – NSW and Queensland, July 2022

The following information concerns the recent floods in NSW and Queensland. Some roads and regions have been affected and you may find it difficult to access certain areas within impacted state.

Russia-Ukraine Military Conflict including Belarus area.

Issued 9:00am (AEST) 1st of March 2022

Queensland and NSW Floods in Australia February 2022

The following information concerns the recent floods in Queensland and NSW. Some roads and regions have been affected and you may find it difficult to access certain areas within impacted state.

Hunga Tonga Hunga-Ha’apai volcano, Tonga

Issued 9pm (AEDT) on 15th of January 2022

Eruption on Mount Semeru

Eruption on Mount Semeru If you’re currently affected by the volcanic eruption on Mount Semeru in Indonesia, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch. The eruption on Mount Semeru is considered and known event as of 9:00pm (AEDT) on 4th December 2021. Am […]

Covid-19 Omicron Variant

Issued 10:00pm (AEST) 29th of November 2021.

UPDATE: NSW/VIC/QLD Floods

Issued 12:00pm (AEST) 19th March 2021.

UPDATE: Global Coronavirus Outbreak

Issued 10:48pm AEDT, 4th May 2020.
Updated 11:00am AEDT, 11th March 2021

Global Coronavirus Outbreak: Where to now?

Issued 9:15PM AEDT, 19th March 2020.

Global Coronavirus Outbreak: Where to now?

Issued 3:45pm AEDT, 2nd February 2020.

Updated 5:00pm AEDT, 4th February 2020.

Airlines and Accommodation Policy Changes – Coronavirus 2019-nCoV Outbreak

Issued 5:00pm AEDT, 4th February 2020.

If you would like to cancel or amend your trip, start by reaching out to your airline and accommodation providers. In this section, we list some of the key players who have communicated amendments to their routine policies following the coronavirus 2019-nCoV outbreak.

Coronavirus Outbreak Outside of China: Where to now?

Issued 4:07pm AEDT, 31st January 2020. Please be aware this post has 1 subsequent relevant update.

If you’re currently affected by the Coronavirus Outbreak, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Coronavirus Outbreak in Hubei Province, China: Where to now?

Issued 1:45pm AEDT, 29th January 2020. Please be aware this post has 2 subsequent relevant updates.

If you’re currently affected by the Coronavirus Outbreak in China, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Eruption of Taal Volcano in The Philippines: Where to now?

If you’re currently affected by the eruption of Taal Volcano in The Philippines, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Missile Attack in Iraq: Where to now?

If you’re currently affected by the Missile Attack in Iraq, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Bush Fires in Victoria: Where to now?

If you’re currently affected by the Bush Fires in Victoria, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Tropical Cyclone in Fiji – Where To Now?

If you’re currently affected by the Tropical Cyclone in Fiji, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Eruption on White Island: Where to now?

If you’re currently affected by the volcanic eruption on White Island, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch.

Jetstar Strike: Where to now?

If you’re currently affected by the Jetstar strike, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Tropical Cyclone Kammuri: Where to now?

If you’re currently affected by the measles outbreak in Samoa, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Measles Outbreak in Samoa: Where to now?

If you’re currently affected by the measles outbreak in Samoa, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Bush Fires in New South Wales, Queensland and South Australia: Where to now?

If you’re currently affected by the bush fires, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Tropical Cyclone Bulbul (formerly Matmo): Where to now?

If you’re currently affected by Tropical Cyclone Bulbul, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

Typhoon Hagibis: Where to now?

If you’re currently affected by Cyclone Hagibis, then please read these FAQs – if after reading you’re still unsure about your situation, please get in touch

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