Travel Alerts (Including latest development on COVID-19 and the global do not travel issued by DFAT on the 18th of March)
| Date | Product | Score | Customer Comment |
|---|---|---|---|
| Service rating : Give consideration to customers who have paid for a trip BEFORE we knew about the virus and who travelled BEFORE we were told to reconsider our need to travel. I'll not use them again or recommend to anybody else either. I would have preferred a "no star"rating. | |||
| Think of the customer. | |||
| Managed to get a credit on our cancelled flights and cruise, so thank you very much, great job. | |||
| Incredibly disappointed with your service, my tour was cancelled at the last minute, due to covid19, and when I called to to see if I could get a refund or voucher, apparently I was too late as the cool off period had past. | |||
| Service rating : Staff were very pleasant but would not consider a refund of our insurance when we were unable to take the trip due to the covid 19 pandemic I THINK THAT IS NOT REASONABLE IN THESE UNCERTAIN TIMES | |||
| Service rating : Better communication between departments needed. Very frustrating dealing with their repeated requests for documents. | |||
| Service rating : I purchased medical insurance for a cruise for myself and 5 mates. Due to covid we never even got on the boat, it thankfully was cancelled 5days beforehand. Because we could never even board or have the chance to use their service I asked for a refund and was refused. Future trips are planned eventually and id never go near this company. | |||
| Service rating : Change of policies and refusal to extend or refund unuseable policy | |||
| Service rating : The travel policy we purchased for our Europe trip for this year was absolutely useless as it didn't cover anything related to Covid-19 and our trip ended up being cancelled. When asking InsureandGo for a refund for the policy, all they could do was stick to their script and say that it was outside of the 14-day cooling off period. While other insurance providers like NRMA understood the unprecedented circumstances we're in and offered their customers a full refund on their travel policies if unable to make a claim and no longer traveling. | |||
| Service rating : Repay the policies of those unable to travel as planned due to COVID-19. i PAID $239.48 to insure travel luggage and camera gear. When I called to cancel the policy as we cannot travel as planned to the UK, through no fault of ours (force majeure) the 14 day cooling off period has expired and so no refund. However this has nothing to do with a cooling off period, as I had always intended to travel on specified dates. Our airfares have been refunded (Singapore Airlines) so I will be using them again. However as for Insureandgo I will never be using again or recommending them to those like me who are now travelling. | |||
| Service rating : I had tried to ring and emailed a few times with a question re the insurances and once I emailed again i then got a response a few days later. but all in all have still purchased insurance. | |||
| Service rating : I cancelled my trip before I took it, but I am unable to cancel my travel insurance and get my money back | |||
| Service rating : Thank you, I enjoyed my pizza | |||
| Service rating : Pretty simple and straight forward purchase online | |||
| Service rating : They have weasled out of paying a claim blaming covirus for everything. | |||
| Service rating : I wasn’t able to take my trip to NZ because of closed borders. I was told I wasn’t eligible for a refund of my insurance policy with you, very poor. I won’t use you for my next trip. | |||
| Excellent value | |||
| I pressed the wrong button before for 1 star. | |||
| Easy to purchase and reliable. I feel secure when going overseas since I am covered by InsureandGo insurance. | |||
| Service rating : Can not argue with the price. | |||