InsureandGo Travel Insurance Reviews

At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.

Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Mozo’s Experts Choice “Travel Insurer of the Year” and “Exceptional Value” award, and Feefo Gold Trusted Merchant just to name a few.

Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, which is why we are a multiple award winning travel insurance company, covering 1.6 million people annually.

Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.

Date Product Score Customer Comment
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Price for travel insurance is always reasonable and affordable. However a not so expensive price for very elderly customers would make them 5 star

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Service rating : Easy to do, but payment failed at first. But then you contacted me quickly and told me my payment was successful. You didn't leave me hanging.
Product : Much more expensive this time than previously. But I guess you have Covid to worry about this time. But your insurance doesn't cover anything Covid does it?

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Service rating : Apart from a lot of problems with your website when paying the premium (we paid the premium to you five or six times 0 We seem to have got the over payments back now). Everything seemed to go smoothly. We particularly liked not having to give details of existing medical issues.
Product : We had a lot of difficulty paying the premium online. We ended up paying five or six times!

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Yes but of course the true test is when a claim is madee

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Service rating : Terrible - i was told I would get my policy emailed or I could access on website. I can do neither and still don’t have a copy. Not happy as I will now have to ring for a second time. My first call was because my policy was withdrawn 3 times from my bank account and I had no policy. Even though the website said my payment couldn’t be processed.
Product : See previous comments....

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Easy to use process.

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Service rating : Process for quoting and binding policy was easy to understand and complete. Cost was competitive.
Product : Good product and competitive price, easy process.

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Service rating : friendly and efficient
Product : Easy to obtain a single policy

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Easy to navigate their website. Price comparable. Simple process.

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Service rating : Give consideration to customers who have paid for a trip BEFORE we knew about the virus and who travelled BEFORE we were told to reconsider our need to travel. I'll not use them again or recommend to anybody else either. I would have preferred a "no star"rating.
Product : Didn't expect to get all of my money back but something, even a token gesture would have been appreciated.

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Think of the customer.

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Managed to get a credit on our cancelled flights and cruise, so thank you very much, great job.

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Incredibly disappointed with your service, my tour was cancelled at the last minute, due to covid19, and when I called to to see if I could get a refund or voucher, apparently I was too late as the cool off period had past.
It was not my intention for the covid19 situation to take place, this was an unforeseen situation, and your company and customer service should have handled the situation in a more professional manner.
Would never look to your company again for travel insurance, and I will inform family and friends to stay away, as your insurance is a false sense of security, and extremely happy to hold onto hard earned money belonging to someone, for a service not given.

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Service rating : Staff were very pleasant but would not consider a refund of our insurance when we were unable to take the trip due to the covid 19 pandemic I THINK THAT IS NOT REASONABLE IN THESE UNCERTAIN TIMES
Product : No consideration regarding the covid pandemic

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Service rating : Better communication between departments needed. Very frustrating dealing with their repeated requests for documents.
Product : It's been more than a month and my claim still hasn't been processed.

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Service rating : I purchased medical insurance for a cruise for myself and 5 mates. Due to covid we never even got on the boat, it thankfully was cancelled 5days beforehand. Because we could never even board or have the chance to use their service I asked for a refund and was refused. Future trips are planned eventually and id never go near this company.
Product : Never had the chance to even possibly use it. I never boarded the boat.

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Service rating : Change of policies and refusal to extend or refund unuseable policy
Product : Useless to deal with when you need them

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Service rating : The travel policy we purchased for our Europe trip for this year was absolutely useless as it didn't cover anything related to Covid-19 and our trip ended up being cancelled. When asking InsureandGo for a refund for the policy, all they could do was stick to their script and say that it was outside of the 14-day cooling off period. While other insurance providers like NRMA understood the unprecedented circumstances we're in and offered their customers a full refund on their travel policies if unable to make a claim and no longer traveling.
Product : As per customer experience description.

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Service rating : Repay the policies of those unable to travel as planned due to COVID-19. i PAID $239.48 to insure travel luggage and camera gear. When I called to cancel the policy as we cannot travel as planned to the UK, through no fault of ours (force majeure) the 14 day cooling off period has expired and so no refund. However this has nothing to do with a cooling off period, as I had always intended to travel on specified dates. Our airfares have been refunded (Singapore Airlines) so I will be using them again. However as for Insureandgo I will never be using again or recommending them to those like me who are now travelling.
Product : I once thought your where a reasonable insurance company, had used before with positive results (made a small claim) but very disappointed that I cannot get a refund due to the "14 day cooling off period" what about "force majeure" its not like I decided to change my mind, it was made for me with travel bans due to COVID-19. Still to make a claim via my bank. So you will lose one way or another. I hope you go broke.

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Service rating : I had tried to ring and emailed a few times with a question re the insurances and once I emailed again i then got a response a few days later. but all in all have still purchased insurance.
Product : thank you