InsureandGo Travel Insurance Reviews

At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.

Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Choice Recommended Cover, Mozo Experts Choice “Travel Insurer of the Year”, and Feefo Gold Trusted Merchant just to name a few.

Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, and we have become the world’s largest online travel insurer, covering 1.6 million people annually.

Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.

Date Product Score Customer Comment

Single Trip

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Service rating : The operator was very helpful, answered all my questions satisfactorily. I will certainly use them again and am happy to recommend them to friends who travel.
Product : The operator was very informative, knew his subject well and left me feeling secure in the knowledge that should anything happen I was covered during my trip.

Single Trip

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Service rating : All very efficient and trouble free. Used Insure and Go several times before.
Product : Price seems competitive, though did not check with other insurers this time.

Single Trip

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I chose three stars because I was initially pleased with the quoted price, however when the few pre-existing health conditions were taken into account, the premium was much higher. I manage my health condition very well and in my opinion, the additional premium reflected the risks associated with a traveller who doesn't do this. Otherwise, the agent was very clear and firm and polite.

Single Trip

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Customer Service operator was very pleasant and great assisted me with my enquiry

Single Trip

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Service rating : I rang for my insurance as I am not confident purchasing on line. What. Good decision as the staff were so helpful and respectful. Even when I had to ring back with an adjustment, they were so so helpful.
Product : The staff were so helpful and respectful.

Single Trip

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Arranging online was easy to use and a good price for comprehensive cover. Hope I don't need to use it!

Annual

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Service rating : Telephone service was immediate-no wait time. The person helping me was courteous and efficient.
Product : Reasonable price for worldwide coverage compared to other policies. This policy covers a declared medical issue without added premium cost, which other insurance companies will not cover, so I was pleased.

Single Trip

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Service rating : I have used Insure and Go for numerous trips overseas and have always been satisfied. No different this time when I rang to inquire about travel insurance. The attendant was very helpful, clear and precise when explaining the various policies on offer and gave me a 10% discount as a frequent user, which I didn't get online.
Product : Value for money and good choices for individual travel

Single Trip

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great to deal with

Single Trip

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Service rating : this is my second time that I have travel insurance with insureandGo and I recommend to every body because they are very profesional and help you with anything that you need
Product : easy to do online, very good on price , very profesinals

Single Trip

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I needed to make a change to a policy for travel later this year. The consultant was extremely helpful, friendly and issued a new policy. A refund for my initial policy was back in my account within days.
I’ve used Insureandgo before and whilst I’ve never needed to make a claim, have always found them very easy to deal with and policies good value.

Single Trip

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I have already recommended you to my friends, I like that we can do you pre-existing on line, and get a quote straight away.

Single Trip

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One of my reasons for selecting InsureandGo was to secure excess cover for my car hire. I paid for the policy, which was mailed to me. When I received and read the policy, I noted that my car hire was for a period of one day more than the hire period covered by the policy. For this reason, I elected to cancel the policy, and seek an insurer who would provide the cover which I required. I had absolutely no difficulty in cancelling the policy, and seeking a full refund. I anticipated a somewhat difficult experience - it was absolutely the reverse.

Single Trip

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It was very easy to navigate the web site which enabled me to buy my travel insurance in minutes and was great value as well.

Single Trip

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Service rating : The service was fine but the prices have doubled from last year. Very didappointing.
Product : Too expensive compared to last year.

Single Trip

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Bought before would recommend

Single Trip

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I would recommend that you include the list of countries ‘not covered’ before you pay for the policy. Eg Timor Leste came up as not covered under ‘everywhere except ameroca’. cover.

Single Trip

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You listed an extra charge for natural disasters which I chose to add on. You had mount agung written in a box next to the add on making it seem that this would be covered as well. It is misleading as you won’t cover Mt Agung incidents. You need to be far more clear in the way you advertise this. I had several people look at it and read it the same way I did. I won’t use this service again for this reason.

Single Trip

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Service rating : Insurance I required was available and staff member was knowledgeable and efficient.
Product : Excellent service from consultant

Single Trip

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Ease ofuse