InsureandGo Travel Insurance Reviews

At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.

Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Mozo’s Experts Choice “Travel Insurer of the Year” and “Exceptional Value” award, and Feefo Gold Trusted Merchant just to name a few.

Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, which is why we are a multiple award winning travel insurance company, covering 1.6 million people annually.

Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.

Date Product Score Customer Comment
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Service rating : A very good price.
Product : My second trip insured, good price.

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Service rating : VERY SATISFIED. I HAD TO CANCEL A RECENT TRIP INTERSTATE DUE TO A COVID CANCELLED WEDDING. I CONTACTED INSURE AND GO AND THEY REFUNDED MY PREMIUM QUICKLY AND WITHOUT HESITATION AND AS THE WEDDING WAS RESCHEDULED FOR A COUPLE OF MONTHS TIME I HAVE TAKEN A NEW POLICY WITH INSURE AND GO TO COVER THAT TRIP.
Product : VERY HAPPY WITH SERVICE RECEIVED WHEN CANCELLING AND RENEWING A POLICY . HOPEFULLY ALL WILL GO WELL WITH THE TRIP IN OCTOBER

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Service rating : Friendly staff and only too wiklling tio assist.
Product : Unable to assess as it is for a trip 12 months away.

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Service rating : Operator quickly helped me cancel my policy then create a new one then sent me confirmation email with the new policy. He was so pleasant and easy to deal eith. Outstanding service.
Product : Operator was friendly and quickly solved my problem. He renewed my policy and sent me a confirmation email, all within 10 minutes. Outstanding service.

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Service rating : Gave me a refund to transfer to another policy when my trip was cancelled
Product : Excellent communication over the phone and via email

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Service rating : I found the customer service officer very friendly and extremely helpful. Explaining everything I need to know and answering my questions in a courteous manner.
Product : I thought the cost was very reasonable compared to a lot of others and your listing of entitlements was precise.

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Service rating : Quick and easy to apply online
Product : Value for money, user friendly and have used before

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Service rating : aaaaaaaaaa
Product : bbbbbbbbbbbbbbbbbbbbbbbbbb

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We have used Insure and Go several times with only one claim which was dealt with efficiently. Am happy to use them again for our upcoming trip.

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Service rating : Easy to purchase. Simple procedure.
Product : Good coverage for our trip. Satisfied.

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Service rating : Easy to apply for. Reasonable price - at least for our ages.
Product : Competitive price that provided the insurance features we were looking for.

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Always have booked with InsuraneandGo because its been easy to use their website and what telephone conversations I have had have been very satisfactory.
I have not had any reason to use the claims department (thankfully), but would hope it would be the same as their purchase.

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Service rating : I got a quote online and then bought a policy which suited my needs. This process was very easy and all the information provided
Product : I bought travel insurance for a trip 6 weeks away

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Service rating : Easy to organise and a good price
Product : Good travel insurance cover

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Quick and easy to obtain 👍 I hope if it was needed that everything would have gone smoothly thanks

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Service rating : All good! I did not need it!
Product : Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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User friendly online service and good value. I have used before and love the product

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They quite happily took my money. I can't really rate them until i have a claims experience which i hope never happens

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Could try honesty and integrity in their policy. Customer Service people pretty good mainly. This was covid related, but in the very early days (Feb 2020). $900 policy refunded with a cost of $220, much better than the alternative cost of $550 they offered. Possibly cost I and G $200 in time and effort on avoiding payment.
I have used them a few times, will no claims or issues.
I would say that when you need them, they would probably be as good or maybe as bad as the rest, but how do you choose?

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terrible post issue service