InsureandGo Travel Insurance Reviews

At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.

Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Mozo’s Experts Choice “Travel Insurer of the Year” and “Exceptional Value” award, and Feefo Gold Trusted Merchant just to name a few.

Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, which is why we are a multiple award winning travel insurance company, covering 1.6 million people annually.

Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.

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Managed to get a credit on our cancelled flights and cruise, so thank you very much, great job.

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Incredibly disappointed with your service, my tour was cancelled at the last minute, due to covid19, and when I called to to see if I could get a refund or voucher, apparently I was too late as the cool off period had past.
It was not my intention for the covid19 situation to take place, this was an unforeseen situation, and your company and customer service should have handled the situation in a more professional manner.
Would never look to your company again for travel insurance, and I will inform family and friends to stay away, as your insurance is a false sense of security, and extremely happy to hold onto hard earned money belonging to someone, for a service not given.

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Service rating : Staff were very pleasant but would not consider a refund of our insurance when we were unable to take the trip due to the covid 19 pandemic I THINK THAT IS NOT REASONABLE IN THESE UNCERTAIN TIMES
Product : No consideration regarding the covid pandemic

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Service rating : Better communication between departments needed. Very frustrating dealing with their repeated requests for documents.
Product : It's been more than a month and my claim still hasn't been processed.

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Service rating : I purchased medical insurance for a cruise for myself and 5 mates. Due to covid we never even got on the boat, it thankfully was cancelled 5days beforehand. Because we could never even board or have the chance to use their service I asked for a refund and was refused. Future trips are planned eventually and id never go near this company.
Product : Never had the chance to even possibly use it. I never boarded the boat.

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Service rating : Change of policies and refusal to extend or refund unuseable policy
Product : Useless to deal with when you need them

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Service rating : The travel policy we purchased for our Europe trip for this year was absolutely useless as it didn't cover anything related to Covid-19 and our trip ended up being cancelled. When asking InsureandGo for a refund for the policy, all they could do was stick to their script and say that it was outside of the 14-day cooling off period. While other insurance providers like NRMA understood the unprecedented circumstances we're in and offered their customers a full refund on their travel policies if unable to make a claim and no longer traveling.
Product : As per customer experience description.

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Service rating : Repay the policies of those unable to travel as planned due to COVID-19. i PAID $239.48 to insure travel luggage and camera gear. When I called to cancel the policy as we cannot travel as planned to the UK, through no fault of ours (force majeure) the 14 day cooling off period has expired and so no refund. However this has nothing to do with a cooling off period, as I had always intended to travel on specified dates. Our airfares have been refunded (Singapore Airlines) so I will be using them again. However as for Insureandgo I will never be using again or recommending them to those like me who are now travelling.
Product : I once thought your where a reasonable insurance company, had used before with positive results (made a small claim) but very disappointed that I cannot get a refund due to the "14 day cooling off period" what about "force majeure" its not like I decided to change my mind, it was made for me with travel bans due to COVID-19. Still to make a claim via my bank. So you will lose one way or another. I hope you go broke.

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Service rating : I had tried to ring and emailed a few times with a question re the insurances and once I emailed again i then got a response a few days later. but all in all have still purchased insurance.
Product : thank you

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Service rating : I cancelled my trip before I took it, but I am unable to cancel my travel insurance and get my money back
Product : Unable to cancel my insurance which is disappointing as I cancelled my trip well before it would have occurred.

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Service rating : Thank you, I enjoyed my pizza
Product : Thanks. Nice pizza. Good service

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Service rating : Pretty simple and straight forward purchase online
Product : excellent

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Service rating : They have weasled out of paying a claim blaming covirus for everything.
Product : Not worth the paper the insurance certificate is written on.

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Service rating : I wasn’t able to take my trip to NZ because of closed borders. I was told I wasn’t eligible for a refund of my insurance policy with you, very poor. I won’t use you for my next trip.
Product : Poor service , won’t use again

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Excellent value

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I pressed the wrong button before for 1 star.
Great service and no problem refunding due to cancellations everywhere.
Thank you for your understanding and yes I would recommend to others.
Di.

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Easy to purchase and reliable. I feel secure when going overseas since I am covered by InsureandGo insurance.

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Service rating : Can not argue with the price.
Product : price, price, price, price

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Service rating : Well priced policy
Product : Good value for the money

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The website was so easy to get around and the followup emails were great