InsureandGo Travel Insurance Reviews

At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.

Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Choice Recommended Cover, Mozo Experts Choice “Travel Insurer of the Year”, and Feefo Gold Trusted Merchant just to name a few.

Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, and we have become the world’s largest online travel insurer, covering 1.6 million people annually.

Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.

Date Product Score Customer Comment

Single Trip

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I didn't really deal with anyone directly, just via the website. But they are easy to use, competitive rate and coverage. And I've used them before

Single Trip

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Excellent. Was able to purchase the right insurance for myself and my aging mother. The price was also as expected and very competitive

Single Trip

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The staff member was helpful (although a little hard to understand at times).

I have used Insureandgo before and have in fact recommended them to a couple of people.

Single Trip

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Service rating : The easiest travel insurance I have ever experienced.
Would I recommend your service to other people, I already have!
Product : THe ease of the ins procedure & speed

Single Trip

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😁

Single Trip

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Service rating : At very short notice, they helped me correct a wrong choice of product.
Product : You are good at your job ...

Single Trip

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System was easy to understand and work through.

Single Trip

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Service rating : Very straightforward , the only difficulty I found was not being able to list pre-existing conditions. I finally assumed that because it was a domestic policy this was not relevant. Is this so ? And yes I have already recommended you to friends after using your company for an overseas policy.
Product : As per my previous answers

Single Trip

Service:++
Product:++

great price for excellent coverage, including hire car excess

Single Trip

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So far the service has been very good. Insurance is only as good as your claim experience, hopefully this will not be necessary.

Single Trip

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Product:++

Service rating : Insure and Go are easy to deal with. And by 'phone. Not having to submit paper work and having to wait for an answer. They were able to retrieve my application and my wife's also our last insurance (about March '17) and then asked if there were any changes to our health, and there wasn't any, an immediate decision was made, we paid our premium by VisaCard and completed our business and that's all
Product : Didn't try any other insurance company. One strange happening was that I was quoted a figure (guessing' about $575.00 for myself and my wife) After discussing the matter with my wife, when I returned to my computer I found I was our of time and had to re apply. The next time we were quoted a higher figure. I asked Insure and Go for an explanation but no answer was available!!??

Single Trip

Service:++
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Purchased by phone. The consultant was helpful and efficient.

Single Trip

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Very knowledgeable and polite customer service officer.

Annual

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Service rating : EXCELLENT SERVICE
Product : XXXXSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

Single Trip

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Product:++

Service rating : I have used InsureandGo a number of times now and they have always had a very competitive price and easy to deal with.
I had to make a claim the first time I used them and they were great. There was no drama at all and the claim went through quickly and efficiently
Product : Great company to deal with.

Single Trip

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Product:++

Service rating : We had to phone to clear up something on our insurance and it was explained carefully to us and we went ahead and bought it
Product : the price was comparable to other insurance but as we had used this company before we went with them

Single Trip

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Competitive, easy to complete process.

Annual

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Every thing that I wanted to know was answered. The person was very helpful when investigating the policy that I required.

Single Trip

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First class,this was not our first experience with InsureandGo and we will continue dealing with them.

Single Trip

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prompt response to our claim