InsureandGo Travel Insurance Reviews

At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.

Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Mozo’s Experts Choice “Travel Insurer of the Year” and “Exceptional Value” award, and Feefo Gold Trusted Merchant just to name a few.

Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, which is why we are a multiple award winning travel insurance company, covering 1.6 million people annually.

Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.

Date Product Score Customer Comment
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We have used Insure and Go several times with only one claim which was dealt with efficiently. Am happy to use them again for our upcoming trip.

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Service rating : Easy to purchase. Simple procedure.
Product : Good coverage for our trip. Satisfied.

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Service rating : Easy to apply for. Reasonable price - at least for our ages.
Product : Competitive price that provided the insurance features we were looking for.

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Always have booked with InsuraneandGo because its been easy to use their website and what telephone conversations I have had have been very satisfactory.
I have not had any reason to use the claims department (thankfully), but would hope it would be the same as their purchase.

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Service rating : I got a quote online and then bought a policy which suited my needs. This process was very easy and all the information provided
Product : I bought travel insurance for a trip 6 weeks away

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Service rating : Easy to organise and a good price
Product : Good travel insurance cover

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Quick and easy to obtain 👍 I hope if it was needed that everything would have gone smoothly thanks

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Service rating : All good! I did not need it!
Product : Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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User friendly online service and good value. I have used before and love the product

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They quite happily took my money. I can't really rate them until i have a claims experience which i hope never happens

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Could try honesty and integrity in their policy. Customer Service people pretty good mainly. This was covid related, but in the very early days (Feb 2020). $900 policy refunded with a cost of $220, much better than the alternative cost of $550 they offered. Possibly cost I and G $200 in time and effort on avoiding payment.
I have used them a few times, will no claims or issues.
I would say that when you need them, they would probably be as good or maybe as bad as the rest, but how do you choose?

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terrible post issue service

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Service rating : Great cover at a competitive price purchased using an easy online experience.
Product : Great cover at a competitive price

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Service rating : Good price easy to purchase on line.Provided the cover we required
Product : Same as above have used this insurer before

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Service rating : good value for money a large number of other insurers are not covering people even on domestic traval
Product : good value and other insurers are not covering any one even for domestic travel

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Service rating : They were upfront about pre existing medical conditions being relevant to overseas travel.
Product : Honest, easy to deal with and efficient.

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Went through the process paid our money then found out that our cruise was not covered. our money was refunded.

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Service rating : Quick/Easy/Clear/Value
Yes
Product : done already. See earlier comment!

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Easy to apply for, well priced. Entertainment book discount.

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Service rating : I tried to find the Policy details which I thought I had downloaded. It seems I didn't, however I have reread the Insurance certificate which I had printed off. What had worried me was explained on the certificate so all is well.
Product : Just did. Reread Insurance certificate and I realised all was well.