InsureandGo Travel Insurance Reviews

At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.

Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Choice Recommended Cover, Mozo Experts Choice “Travel Insurer of the Year”, and Feefo Gold Trusted Merchant just to name a few.

Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, and we have become the world’s largest online travel insurer, covering 1.6 million people annually.

Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.

Date Product Score Customer Comment

Annual

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Author:

Service rating : Hazel was very helpful with explaining everything about my insurance cover. Very easy to understand and she worked out a great price for me. I would definitely recommend
Product : I am hoping that I won't have to make a claim but am comfortable knowing that InsureandGo are there for me

Single Trip

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I have used insure and go several times. After comparing price, cover, and ease of signing up, I took out travel insurance and even had s claim. Good customer service, sent in the documents they wanted and money paid promptly. Now I even get a seniors discount with insure and go.

Single Trip

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Service rating : Clear process and easy to apply
Product : Easy to Navigate online and add current medical conditions

Single Trip

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Service rating : simple to order, affordable
Product : easy, quick, affordable - nice!

Single Trip

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Author:

Service rating : Easy to purchase online though more information explaining destination regions could be helpful.
Product : easy to purchase hope as ease if we need to claim

Single Trip

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Author:

Service rating : Helpful staff good policy
Product : pleasant helpful staff good policy

Single Trip

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Author:

Service rating : Website was very easy to use
Product : Cover had everything I needed

Single Trip

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Service rating : found it very easy to understand and complete ,the questions were very clear
Product : we thought it was good value

Single Trip

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Author:

Ease of use on website. Clear and concise inclusions/exclusions

Single Trip

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Author:

The process was on-line but it was easy to complete.

Single Trip

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Author:

Service rating : I purchased travel insurance through them and unfortunately needed to claim. Did all that online & went back to check on the status & there isn't even a claim in my name. They've never contacted me.
Product : As per purchase. No follow up from them after I've made a claim

Single Trip

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Author:

Easy online experience

Single Trip

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Author:

It was so easy to book online

Single Trip

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Author:

Service was very good.

Single Trip

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Author:

Service rating : VERY HELPFUL FRIENDLY STAFF
THIS WILL BE THE 3RD TIME USING YOUR SERVICE
Product : VERY HELPFUL AND UNDERSTANDING

Single Trip

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Author:

Service rating : Always quick to answer the phone and can do the travel ins over the phone.
Product : Fast, efficient and always helpful

Single Trip

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Author:

Service rating : Web site easy to follow and complete
Product : Good experience with the completion - clear instructions to follow

Single Trip

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Author:

Nice email before last trip and after with relevan reminders.
Staff have Ben very patient and helpful.

Single Trip

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Author:

An easy process to purchase travel insurance that includes pre exisiting medical conditions. All insurances should be this welcoming.

Single Trip

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Author:

The website is clear and simple to navigate, rates are very competitive and with three levels of cover provides a very economical travel insurance.