InsureandGo Travel Insurance Reviews

At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.

Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Mozo’s Experts Choice “Travel Insurer of the Year” and “Exceptional Value” award, and Feefo Gold Trusted Merchant just to name a few.

Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, which is why we are a multiple award winning travel insurance company, covering 1.6 million people annually.

Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.

Date Product Score Customer Comment
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Service rating : I had tried to ring and emailed a few times with a question re the insurances and once I emailed again i then got a response a few days later. but all in all have still purchased insurance.
Product : thank you

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Service rating : I cancelled my trip before I took it, but I am unable to cancel my travel insurance and get my money back
Product : Unable to cancel my insurance which is disappointing as I cancelled my trip well before it would have occurred.

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Service rating : Thank you, I enjoyed my pizza
Product : Thanks. Nice pizza. Good service

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Service rating : Pretty simple and straight forward purchase online
Product : excellent

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Service rating : They have weasled out of paying a claim blaming covirus for everything.
Product : Not worth the paper the insurance certificate is written on.

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Service rating : I wasn’t able to take my trip to NZ because of closed borders. I was told I wasn’t eligible for a refund of my insurance policy with you, very poor. I won’t use you for my next trip.
Product : Poor service , won’t use again

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Excellent value

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I pressed the wrong button before for 1 star.
Great service and no problem refunding due to cancellations everywhere.
Thank you for your understanding and yes I would recommend to others.
Di.

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Easy to purchase and reliable. I feel secure when going overseas since I am covered by InsureandGo insurance.

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Service rating : Can not argue with the price.
Product : price, price, price, price

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Service rating : Well priced policy
Product : Good value for the money

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The website was so easy to get around and the followup emails were great

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Service rating : good service
Product : I have always used this service . am happy with it.

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Service rating : Prompt service , Friendly Staff willing to help and advise
especial thanks to Lauren for her professional service .
I recommend InsurandGo to my Friend and Family
Product : Prompt service , Friendly Staff willing to help and advise

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Service rating : Good site, easy to use and see what is covered, fair prices.
Product : Fair price for the amount of cover provided

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Service rating : I haven't had to purchase travel insurance for several years so was a little concerned as to how expensive it would be. I was very happily surprised to see how relatively cheap it was to get gold cover, which basically covers me for almost any eventuality.
The website was easy to use and follow, took less than 10 mins to read through, select a suitable cover and purchase.
Product : Great price for top cover. The choices were well set out on the website, made it easy to compare and decide.

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It was all online so easy to do

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The online platform was easily understood and simple to purchase on. The prices and discounts made the product good value for money

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Service rating : The purchase procedure was quite easy. As i have not had the need to claim i have no idea how useful this is for me. They do insure people over 69 which is good.
Product : quite simple

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Easy website and i made use of the 15% discount