Opening Hours (AEST times)
Monday - Thursday: 8.30am – 7pm
Friday: 8.30am – 6pm
Saturday: 9am – 5pm
Sunday: Closed
| Date | Product | Score | Customer Comment |
|---|---|---|---|
Single Trip | Service:  Product: | Service rating : brilliant | |
Single Trip | Service: Product: | Service rating : The operator was very helpful, answered all my questions satisfactorily. I will certainly use them again and am happy to recommend them to friends who travel. | |
Single Trip | Service: Product: | Service rating : All very efficient and trouble free. Used Insure and Go several times before. | |
Single Trip | Service: Product: | I chose three stars because I was initially pleased with the quoted price, however when the few pre-existing health conditions were taken into account, the premium was much higher. I manage my health condition very well and in my opinion, the additional premium reflected the risks associated with a traveller who doesn't do this. Otherwise, the agent was very clear and firm and polite. | |
Single Trip | Service: Product: | Customer Service operator was very pleasant and great assisted me with my enquiry | |
Single Trip | Service: Product: | Service rating : I rang for my insurance as I am not confident purchasing on line. What. Good decision as the staff were so helpful and respectful. Even when I had to ring back with an adjustment, they were so so helpful. | |
Single Trip | Service: Product: | Arranging online was easy to use and a good price for comprehensive cover. Hope I don't need to use it! | |
Annual | Service: Product: | Service rating : Telephone service was immediate-no wait time. The person helping me was courteous and efficient. | |
Single Trip | Service: Product: | Service rating : I have used Insure and Go for numerous trips overseas and have always been satisfied. No different this time when I rang to inquire about travel insurance. The attendant was very helpful, clear and precise when explaining the various policies on offer and gave me a 10% discount as a frequent user, which I didn't get online. | |
Single Trip | Service: Product: | great to deal with | |
Single Trip | Service: Product: | Service rating : this is my second time that I have travel insurance with insureandGo and I recommend to every body because they are very profesional and help you with anything that you need | |
Single Trip | Service: Product: | I needed to make a change to a policy for travel later this year. The consultant was extremely helpful, friendly and issued a new policy. A refund for my initial policy was back in my account within days. | |
Single Trip | Service: Product: | I have already recommended you to my friends, I like that we can do you pre-existing on line, and get a quote straight away. | |
Single Trip | Service: Product: | One of my reasons for selecting InsureandGo was to secure excess cover for my car hire. I paid for the policy, which was mailed to me. When I received and read the policy, I noted that my car hire was for a period of one day more than the hire period covered by the policy. For this reason, I elected to cancel the policy, and seek an insurer who would provide the cover which I required. I had absolutely no difficulty in cancelling the policy, and seeking a full refund. I anticipated a somewhat difficult experience - it was absolutely the reverse. | |
Single Trip | Service: Product: | It was very easy to navigate the web site which enabled me to buy my travel insurance in minutes and was great value as well. | |
Single Trip | Service: Product: | Service rating : The service was fine but the prices have doubled from last year. Very didappointing. | |
Single Trip | Service: Product: | Bought before would recommend | |
Single Trip | Service: Product: | I would recommend that you include the list of countries ‘not covered’ before you pay for the policy. Eg Timor Leste came up as not covered under ‘everywhere except ameroca’. cover. | |
Single Trip | Service: Product: | You listed an extra charge for natural disasters which I chose to add on. You had mount agung written in a box next to the add on making it seem that this would be covered as well. It is misleading as you won’t cover Mt Agung incidents. You need to be far more clear in the way you advertise this. I had several people look at it and read it the same way I did. I won’t use this service again for this reason. | |
Single Trip | Service: Product: | Service rating : Insurance I required was available and staff member was knowledgeable and efficient. | |