InsureandGo Travel Insurance Reviews

At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.

Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Choice Recommended Cover, Mozo Experts Choice “Travel Insurer of the Year”, and Feefo Gold Trusted Merchant just to name a few.

Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, and we have become the world’s largest online travel insurer, covering 1.6 million people annually.

Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.

Date Product Score Customer Comment

Single Trip

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Standard coverage no different to others test would be if a claim has to raised

Single Trip

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I did it online and found it very easy to do, I’m not techno savvy so was pleased that I managed it with out help.

Single Trip

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Service rating : I think insure and go are a reasonable insurance company - unfortunately, I will never give a 5 star rating as I believe the domestic policy should always offer at least hospital cover and choice of surgeon, should the need arise, despite being a citizen of Australia, I am one of the very few whom believes the system is under financial strain and ending up in hospital on the taxpayer - it is afterall mostly recoverable, dependant upon cause of accident... just insurance companies too lazy to put up the good fight to compensate themselves...
Product : I had a room booked for another location, got flooded in at current location, cancelled pre booked room, lost $$$ there, booked to stay at flooded in location more $$$, a window of being able to get out opened , I left the previously flooded in location, rebooked at destination location more $$$, was compensated only for ONE booking.. thought that petty...still do, actually

Single Trip

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So far very good, tell you more later if I have to use it hopefully not

Single Trip

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Very easy to search the site for the cover I was looking for. Excellent value for money.

Annual

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good value, helpful staff

Single Trip

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Service rating : Straight forward questions particularly re pre existing conditions. Good operator.
Product : Compared to other quotes, I saved $'s whilst listing the same pre existing conditions.

Single Trip

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Would recommend

Single Trip

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Service rating : It was easy to purchase the insurance, and seems to be the best value for money. The website looks old and isnt visually friendly, but does get the job done.
Product : Different options with different pricing

Single Trip

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Service rating : Very easy and fast way to insure.
we have used this company for four years now and fortunately we have had no need for any travel claims. If the sign up service is as efficient as any possible claims in the future I will be happy.
Product : very Fast and good value for what we are covered for.

Single Trip

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Yes I would use again. Thankfully I didn’t require help this time, but you explained every thing to do to cover my papers ect which Iam thank ful for.

Single Trip

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Website was well laid out and easy to use.

Single Trip

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Service rating : Insurance was done online by me. I would prefer to speak to somebody
Product : The price was good I would recommend to anyone to use Insure&go

Single Trip

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Easy to use. Reviewed feed back from others and this is what made us decide to use your servise

Annual

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I have never had to claim any insurance through Insurancego so it is difficult for me to if Customer Service is good or not. However, the price is good. I hope if I have to claim, I hope the service is good.

Annual

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The lady who service me has been excellent in her service. She patiently answered all my enquires.

Regarding the product we shall see when I have to claim something first .

Single Trip

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Service rating : Pretty good. Relatively easy website to use and one of the only ones that offer pregnancy insurance past 30 weeks.
My only confusion/suggestion was around pre-existing conditions where I was able to list that I was pregnant in them (unless there was a complication) which made it confusing as to whether I would be covered or not. Perhaps this can be included somewhere?
Product : Pretty good value for money

Single Trip

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Service rating : Always the best value for money
Product : Best value for money!!!!!

Single Trip

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Service rating : always great with follow up after holiday much appreciated , thank you
Product : always great many thanks will use again

Single Trip

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This is the second time I've used this insurance. Certainly I'd buy again