InsureandGo Travel Insurance Reviews

At InsureandGo, we pride ourselves in putting our customers first. That’s why we love to hear from you. Through the feedback we receive, it allows us to continually improve our already highly dedicated award-winning service.

Since our inception in 2000, we have insured 17 million travellers globally, and our dedication and service to our customers has been acknowledged through numerous awards by various institutions in Australia. These include Canstar’s International Outstanding Value Award, Choice Recommended Cover, Mozo Experts Choice “Travel Insurer of the Year”, and Feefo Gold Trusted Merchant just to name a few.

Our affordable and comprehensive travel insurance policies are specially tailored to fit the individual needs of travellers. We also provide you with the world’s largest 24/7 assistance network with over 31,500 points of assistance across all continents. These services have set us apart from our competition, which is why we are a multiple award winning travel insurance company, covering 1.6 million people annually.

Below you can read honest, unedited reviews from our large InsureandGo family of customers. Find out how InsureandGo’s travel insurance aided them during their travels.

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Service rating : InsureandGo were excellent. Their rates were cheaper than other providers & their staff were helpful. I made a mistake with my dates & upon contacting them found them to be pleasant & obliging. They corrected my error without fuss & added a few enhancements regarding existing medical conditions to ease my concerns.
Product : Covered all my needs & existing medical conditions, which other insurances hadn’t, but still remained competitively priced.

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The insurance application went through straight away, and I was informed by text message as well as email that it was confirmed.So the service was excellent.

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Service rating : Shopped around on line. Great value. Recome nded it to others. Ease of purchase
Product : Easy to apply for and buy.Australian based

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Service rating : my usual annual travel insurance .. always quick and easy to take out online
Product : my usual annual travel insurance .. always quick and easy to take out online

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Service rating : Good prices, easy to get quote on line
Product : Kids travel free,made pricing very good

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Service rating : Difficult to contact anyone by nominated phone numbers. To be expected to get an email response 24-48 hrs later is not acceptable. Even though we had a change to departure date (and start of policy) which happened not to be urgent in this instance, the insurer should be more contactable.
Product : Easy procedure to get the insurance. Jury out on whether general customer service and any claims service would be efficiently handled.

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Service rating : Have used Insure and go on numerous trips, buying is an easy process, however I have never made a claim, so can't offer any feedback on the claims process.
Product : Have used Insure and go on numerous trips, buying is an easy process, however I have never made a claim, so can't offer any feedback on the claims process.

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AVOID THIS COMPANY
Sadly we had an incident overseas in a 3rd world / non English dominant country. 3 phone calls we made while on holiday and we were not provided the correct information to make a claim to recover monies we had to pay. We were told an invoice would be sufficient along with proof of our travel details and the policy certificate. We arrive back in Australia and then they say we have to provide 4 additional forms / documents to support this claim and obviously this is not possible after returning home.

It feels like information was purposely kept from us so we could not recover money for our claim.

We take out travel insurance to feel protected, but it was a waste of time and money with this provider.

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Had a minor hiccup when finalising payment on line. A phone call to your help line quickly resolved the problem,

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Service rating : Easy to follow with options to chat, go back and change things etc
Product : Great value for money in comparison to other products on the market

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Service rating : Ease to access and process. Competitive prices as I am a senior traveller
Product : Easy processing and convenient

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Service rating : Everything was explained and it was at the most competitive price.
Product : Most competitive price on the market

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Service rating : Product purchased online. Good site and fast service
Product : Godd short trip insurance

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Service rating : Best cruise insurance coverage that I have come across through my vast research. Highly recommended to any cruise fans out there! Great cover for affordable price and low excess fee.
Product : Best cruise insurance coverage that I have come across through my vast research. Highly recommended to any cruise fans out there! Great cover for affordable price and low excess fee.

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The web site is easy to use, intuitive and asks the relevant questions especially in regard to health matters. The price is competitive.

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Service rating : The service and ease of use was very good and the insurance coverage accommodated all our needs. The only issue I had was that I took too long and was timed out and when I came back in the price increased by quite a bit so I dont know why it did that to me
Product : price changed when i logged back in after being timed out

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Service rating : Comprehensive value and am covered if something happens to my elderly mum
Product : Good

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I have used them before, there website is easy to follow and the Groupon discount made all the difference.

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Service rating : Courteous & businesslike
Product : Well structured and presented.

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From the beginning of the conversation to its conclusion all discussion went smoothly and professionally.