Cover is excluded for COVID-19. See the latest developments here on COVID-19 Travel Alerts and the global do not travel issued by DFAT on the 18th of March.
| Date | Product | Score | Customer Comment |
|---|---|---|---|
| Service rating : I got a quote online and then bought a policy which suited my needs. This process was very easy and all the information provided | |||
| Service rating : Easy to organise and a good price | |||
| Quick and easy to obtain 👍 I hope if it was needed that everything would have gone smoothly thanks | |||
| Service rating : All good! I did not need it! | |||
| User friendly online service and good value. I have used before and love the product | |||
| They quite happily took my money. I can't really rate them until i have a claims experience which i hope never happens | |||
| Could try honesty and integrity in their policy. Customer Service people pretty good mainly. This was covid related, but in the very early days (Feb 2020). $900 policy refunded with a cost of $220, much better than the alternative cost of $550 they offered. Possibly cost I and G $200 in time and effort on avoiding payment. | |||
| terrible post issue service | |||
| Service rating : Great cover at a competitive price purchased using an easy online experience. | |||
| Service rating : Good price easy to purchase on line.Provided the cover we required | |||
| Service rating : good value for money a large number of other insurers are not covering people even on domestic traval | |||
| Service rating : They were upfront about pre existing medical conditions being relevant to overseas travel. | |||
| Went through the process paid our money then found out that our cruise was not covered. our money was refunded. | |||
| Service rating : Quick/Easy/Clear/Value | |||
| Easy to apply for, well priced. Entertainment book discount. | |||
| Service rating : I tried to find the Policy details which I thought I had downloaded. It seems I didn't, however I have reread the Insurance certificate which I had printed off. What had worried me was explained on the certificate so all is well. | |||
| A very site to use | |||
| Service rating : Just another online insurance company with much hidden small print. | |||
| Service rating : Quick and easy, covered everything l needed plus more items l hadn’t thought off. | |||
| Price for travel insurance is always reasonable and affordable. However a not so expensive price for very elderly customers would make them 5 star | |||