Travel Alerts (Including latest development on COVID-19 and the global do not travel issued by DFAT on the 18th of March)
Contact us
If you've got any travel insurance related questions, queries or comments, please get in touch.
Emergency assistance
Phone (Reverse Charge): +612 9333 3999
Sales and Service
Due to a recent increase in questions and enquiries relating to the Coronavirus, response times for sales and enquiries on existing policies may be longer than usual. We will do our best to respond to you as soon as possible. Thank you for your patience.
If your enquiry is related to Coronavirus, please read the following travel alerts before contacting us: https://www.insureandgo.com.au/travel-alerts/update-global-coronavirus-outbreak.jsp
Check our Frequently Asked Questions
Email: info@insureandgo.com.au
Phone (within Australia) : 1300 401 177
Phone (outside Australia): +612 9333 3902
Standard Operating Hours
- Monday - Friday: 9am to 5pm (AEST)
- Saturday & Sunday: Closed
Claims
Lodge your claim online here
Email: assistance@insureandgo.com.au
Complaints
complaints@insureandgo.com.au
Post:Customer Services
InsureandGo Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW