Contact us

If you've got any travel insurance related questions, queries or comments, please get in touch.

Emergency assistance

Phone (Reverse Charge): +612 9333 3999

Sales and Service

Due to a recent increase in questions and enquiries relating to the Coronavirus, response times for sales and enquiries on existing policies may be longer than usual. We will do our best to respond to you as soon as possible. Thank you for your patience.

If your enquiry is related to Coronavirus, please read the following travel alerts before contacting us: https://www.insureandgo.com.au/travel-alerts/update-global-coronavirus-outbreak.jsp

Check our Frequently Asked Questions

Email: info@insureandgo.com.au

Phone (within Australia) : 1300 401 177

Phone (outside Australia): +612 9333 3902 


Standard Operating Hours

  • Monday - Friday: 9am to 5pm (AEST)
  • Saturday & Sunday: Closed

Claims

Lodge your claim online here

Email: assistance@insureandgo.com.au

Complaints

complaints@insureandgo.com.au

Post:

Customer Services
InsureandGo Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW

Our Office: