If you've got any travel insurance related questions, queries or comments, please get in touch.
Phone (Reverse Charge): +612 9333 3999
Due to a recent increase in questions and enquiries relating to the Coronavirus, response times for sales and enquiries on existing policies may be longer than usual. We will do our best to respond to you as soon as possible. Thank you for your patience.
If your enquiry is related to Coronavirus, please read the following travel alerts before contacting us: https://www.insureandgo.com.au/travel-alerts/update-global-coronavirus-outbreak.jsp
Check our Frequently Asked Questions
Phone (within Australia) : 1300 401 177
Phone (outside Australia): +612 9333 3902
Standard Operating Hours
Lodge your claim online here
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW
We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.
For more information, please visit National Relay Service (NRS) website.
1. TTY (Speak and Read, Type and Read, and Type and Listen)
This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
Dial 133 677 then ask for [IGO, Tick or All Clear Number]
2. Voice Relay
This is a speak-and-listen relay service for people who have speech limitations to use the phone.
Dial 1300 555 727 then ask for [IGO, Tick or All Clear Number]
3. SMS Relay
This is a SMS relay service where you can text on any type of mobile phone, with options to read or listen our responses.
Text 0423 677 767 then ask for [IGO, Tick or All Clear Number]
We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:
At your request:
Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.