Contact us

If you've got any travel insurance related questions, queries or comments, please get in touch.

Emergency assistance

Phone (Reverse Charge): +612 9333 3999

Sales and Service

Due to a recent increase in questions and enquiries relating to the Coronavirus, response times for sales and enquiries on existing policies may be longer than usual. We will do our best to respond to you as soon as possible. Thank you for your patience.

If your enquiry is related to Coronavirus, please read the following travel alerts before contacting us: https://www.insureandgo.com.au/travel-alerts/update-global-coronavirus-outbreak.jsp

Check our Frequently Asked Questions

Email: info@insureandgo.com.au

Phone (within Australia) : 1300 401 177

Phone (outside Australia): +612 9333 3902 

Standard Operating Hours

  • Christmas Eve: 9am to 3pm (AEDT)
  • Christmas Day: Closed
  • Monday 28th December: Closed
  • Tuesday 29th December: 9am to 5pm (AEDT)
  • Wednesday 30th December: 9am to 5pm (AEDT)
  • New Year's Eve: 9am to 3pm (AEDT)
  • New Year's Day: Closed

Standard Operating Hours

  • Monday - Friday: 9am to 5pm (AEDT)
  • Saturday & Sunday: Closed

Claims

Lodge your claim online here

Email: assistance@insureandgo.com.au

Complaints

complaints@insureandgo.com.au

Post:

Customer Services
InsureandGo Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW


Accessibility Services

We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls. 

For more information, please visit National Relay Service (NRS) website. 


1. TTY (Speak and Read, Type and Read, and Type and Listen)
This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
Dial 133 677 then ask for [IGO, Tick or All Clear Number]


2. Voice Relay
This is a speak-and-listen relay service for people who have speech limitations to use the phone.
Dial 1300 555 727 then ask for [IGO, Tick or All Clear Number]


3. SMS Relay
This is a SMS relay service where you can text on any type of mobile phone, with options to read or listen our responses.
Text 0423 677 767 then ask for [IGO, Tick or All Clear Number]


Customers Experiencing Vulnerability

We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links: 

If you have language preference other than English

At your request:

  • We can provide information about our services in different languages.
  • You can write to us in your preferred language and we will have your correspondence translated.
  • We can arrange for our correspondence to be translated into your preferred language.

Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.

Our Office:

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