If you've got any travel insurance related questions, queries or comments, please get in touch.
Phone (Reverse Charge): +612 9333 3999
Check our Frequently Asked Questions
Phone (within Australia) : 1300 401 177
Phone (outside Australia): +612 9333 3902
Standard Operating Hours
Please note we are experiencing issues with our assistance and claims email inbox. If you need to contact us by email regarding your assistance or claims case, send us an email to firstname.lastname@example.org
Lodge your claim online here
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW
Please check our Internal Dispute Resolution Process here
We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.
For more information, please visit National Relay Service (NRS) website.
1. TTY (Speak and Read, Type and Read, and Type and Listen)
This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
Dial 133 677 then ask for 1300 401 177.
2. Voice Relay
This is a speak-and-listen relay service for people who have speech limitations to use the phone.
Dial 1300 555 727 then ask for 1300 401 177.
3. SMS Relay
This is a SMS relay service where you can text on any type of mobile phone, with options to read or listen our responses.
Text 0423 677 767 then ask for 1300 401 177.
We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:
At your request:
Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.