Important Claims Information

Making a claim with InsureandGo is easy. Whether you need to claim back overseas medical expenses, personal accident compensation or the cost of replacing lost, damaged or stolen baggage, InsureandGo aims to make claiming simple and hassle-free.

If you would like to start, download and complete a claims form from below. Don't forget to choose the claims form that is most relevant to the claim you wish to make:

Please submit your signed and completed claim form to assistance@insureandgo.com.au and the original claim form and receipts need to be posted to Claims at Insure and Go Australia, Suite 1.04, Level 1, 19 Harris Street - Pyrmont, 2009 Sydney NSW


  • You must register any claim within 30 days after completion of your travel
  • You must provide us with original invoices, receipts and other vouchers relating to your loss or expenses. It is the responsibility of the insured person to provide proof of ownership of any lost, stolen or damaged items and we are under no obligation to make payment without this proof of ownership
  • You must produce your policy schedule
  • You must provide us with all the information we require

Please don’t hesitate to contact us if you have any further queries:

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