How do I buy an Insure and Go Travel Insurance policy?
Insure and Go Travel Insurance Policies can be bought online quickly, easily and securely. If you have any questions or queries during the online purchase process, please feel free to call our Customer Service hotline on 1300 401 177.
Alternatively, you can purchase your travel insurance over the phone, simply call us on our hotline number set out above.
Are my details secured if I purchase online?
Yes, all your personal and payment details are encrypted before they are transmitted so your information is safe from prying eyes. This can be confirmed by the appearance of a padlock icon which can be found either in the address bar or on the status bar of your Internet browser.
What do I need to take on holiday with me?
We strongly advice that you take your Policy Schedule and Combined Product Disclosure Statement and Policy Wording booklet with you on your travels. Once you have purchased your travel insurance, we will send you these documents by email or, if you have made a special request, by post. Alternatively, if it isn’t possible to take printed copies of the documents with you, simply note down your policy number together with the emergency assistance and claims telephone numbers, which can be found in the Policy Wording booklets .
I am going away a few times this year. Which policy might be most suitable for me?
If you will be traveling a number of times this year, you may want to consider the Annual Multi-trip Travel Insurance product. Depending upon your circumstances and needs, this may be the more efficient and affordable option. The Annual Multi-trip policy covers you for an unlimited number of trips throughout the year, subject to maximum trip duration options of 30, 45 or 60 days.
What is the maximum age you can insure up to?
If you are aged 64 or under, you may purchase your travel insurance from InsureandGo. If you are aged 65 or over, please call us on 1300 401 177 for a quotation or, alternatively, click on the link provided on the 65 or Over Travel Insurance page.
What is an Australian permanent resident?
An Australian permanent resident is a person who is entitled to live in Australia on a permanent basis. If you do not fit this criterion, we are not able to provide you with travel insurance cover.
Can I purchase travel insurance for trips within Australia?
No, Insure and Go Travel Insurance covers international travel only.
How many children can I insure on my travel insurance policy?
You may cover an unlimited number of dependent children on your travel insurance policy at no additional premium cost, if you have selected the Single or Family Cover Policy Type. The Couple Cover Policy Type does not provide any cover for dependent children. Note – “dependent children” is defined as “Your financially dependent children or grandchildren (including fostered or adopted children or grandchildren) who are under 18 years of age and who are named on the Policy Schedule.”
If an excess applies to a claim it means that you need to pay the stated amount towards the claim. For example, if you have a covered claim for $500 and an excess of $100 applies to the cover you are claiming under, you will only receive $400 in settlement of the claim. Excesses only apply to certain sections of the Insure and Go Travel Insurance policies, as set out in the relevant Policy Wording’s Table of Benefits.
Am I covered to take part in hazardous sports and activities?
Insure and Go Travel Insurance policies include cover for over 50 sports and activities at no additional cost, including a range of hazardous activities such as bungee jumping and snorkeling. Please check the Table of Covered Sports & Activities section of the Combined Product Disclosure Statement and Policy Wording booklets for full details of the covered sports and activities.
What about any existing health problems, do they affect the cover provided?
What do I do if I am not happy with my policy?
Insure and Go Travel Insurance policies have a 14 day cooling off period. This means that, if you are not happy with the policy, you may return the policy within 14 days of purchasing it, provided that no claim has arisen and your trip has not commenced. We will cancel the policy and refund the premium paid in full.
If you would like to cancel the policy during the cooling off period, e-mail us at info@insureandgo.com.au.
Does my travel insurance policy include cover for pregnancy?
We are unable to provide cover for claims relating to pregnancy or childbirth, except in the following circumstances:
a) an unexpected medical complication or emergency which occurs in the first 26 weeks of pregnancy; or
b) early child birth occurring after 26 weeks if such child birth was accelerated by accidental injury.